Fireflies.ai Reviews 543

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers had a great experience with this company. Customers consistently praise the product and its AI capabilities, highlighting how it revolutionizes productivity by seamlessly capturing detailed notes and summaries from meetings. Many users find the tool incredibly helpful for organizing client lists, automating data preparation, and improving overall efficiency, allowing them to focus more on clients rather than note-taking. The app is frequently described as easy to use, with impressive accuracy in transcription and the ability to integrate well with other platforms like Google, Teams, and Zoom. Reviewers appreciate features like real-time notes, coaching, and the structured format of summaries, which include action items and speaker identification, saving significant time and ensuring nothing is missed. However, some customers also noted issues with the service, including difficulties with customer support primarily handled by AI chatbots, and concerns about unexpected installations or charges for AI add-ons. A few other people also felt that the app could be clunky or overly complicated, and experienced problems with transcription credits being exhausted quickly or needing to repeatedly sign in to the mobile app.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the product does what it says... See more

Application

Clients share positive opinions on the app, with many finding it to be a game-changer for their business and... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many praising its ability to act as a... See more

Product

Users describe positive interactions with the product, with many considering it one of the best tools they've... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall content with the experience except for cases where Fred doesn't attend the call even though I invite it. It gets a bit confused when there are multiple languages involved. Would be great if... See more

Rated 4 out of 5 stars

Really great tool as an individual consultant who manages many projects with hundreds of calls per month sometimes. The tool integrates well with Monday.com and Zapier. The tool has really helped m... See more

Rated 5 out of 5 stars

Fireflies.ai was a game changer for us. We are a B2B lead generation agency and we can pipe Fireflies meeting transcript in whatever language into our AI agentic process. This means we can totally aut... See more

Rated 5 out of 5 stars

Excellent AI assistant. Love how well it will record a whole meeting around a large table, it clearly seperates the individual speakers and its amazing to be able to go back and just read what people... See more



Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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Replied to 13% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Review By Zain

I have used zoom, Skype, slack and several other tools for my meetings recording and call recording but I think fireflies is by far the best tool ever for me. Thank you!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience, from very accurate note taking for various languages and accents. The settings on how to take notes and auto add it to my meetings is a winner.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Improved Effeciency

Fireflies has improved my efficiency significantly. It's very easy to use and I find myself regretting if I don't add it to last-minute conversations (or hit the record button on my phone for in-person meeting recording). I'm not sure how we lived without this tool before! It's truly a life changer!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Great UI and features, reliable AI, and affordable plan

There are quite a few notetakers available right now, and most of them integrate well with most meeting platforms well. Fireflies does all that, with a bunch of features that are included in the free version as well. I chose to upgrade to a subscription that is affordable as well as feature rich. I like that Fireflies also allows for transcribing and summarizing in-person meetings in one place. I would definitely recommend Fireflies to anyone that is looking to get organized while juggling a high volume of meetings.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

I Love it!…

My job as a COS requires attending a lot of meetings and paying attention to the minutest details. The Fireflies ai, has been my trusted partner through all these, helping me to be more productive and never missing a task!

27 August 2025
Unprompted review
Rated 4 out of 5 stars

Really great tool as an individual…

Really great tool as an individual consultant who manages many projects with hundreds of calls per month sometimes. The tool integrates well with Monday.com and Zapier. The tool has really helped me organize my client list. Frankly, I forget so much. I have learned to rely on tools like Fireflies. They are becoming the new norm.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Well worth the expense

Easy to configure. We use a Team plan which allows great coverage of meetings across the company.
The Summaries, action points and interactive replys are great.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use, great accuracy. Has definitely helped summarize meetings better than we were doing manually.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible! NOT GDPR Compliant!

Terrible! NOT GDPR Compliant! My colleague had a meeting with a client who had Fireflies. It automatically downloaded itself on her PC and others she then had meetings with, our IT cannot remove it, their support expects us to set up an account pay for them to remove their software which they installed onto our PC's without notice or permission. It is now automatically recording lots of data which is in breach of GDPR regulations, despite their website claim to be compliant. I really wouldn't be surprised if this company turned out to be a front for some fraudulent or dodgy practices, I certainly don't believe their practices I've seen to be legal.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

My just hired secretary!

I have been usin fireflies for a ong time now. I was amazed how well it can capture what has been said and summarize it in an structured format. I use it for presencial and on line meetings, and it has saved me a lot of time, freeing me to do what matters, that is pay attention to the meetings subjects while it makes all notes for me. Also amazing is its capability of capturing different languages and summarize all in my native language. I do recommend it for users of the 21st century.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Since the AI boom

Since the AI boom, I've tried most of the notetaking bots on the market. I can, with confidence, say that Fireflies.ai is the best tool available. It's easy to use, very thorough, and captures exactly what's needed to execute at a high level. Highly recommend for all levels.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

So easy to use and set up

So easy to use and set up. Interprets my meeting really accurately, and creates a strong action item list that's easy to use in client follow ups. Would recommend! Saves me hours of time every single week.

25 August 2025
Unprompted review

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