Fireflies.ai Reviews 543

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers had a great experience with this company. Customers consistently praise the product and its AI capabilities, highlighting how it revolutionizes productivity by seamlessly capturing detailed notes and summaries from meetings. Many users find the tool incredibly helpful for organizing client lists, automating data preparation, and improving overall efficiency, allowing them to focus more on clients rather than note-taking. The app is frequently described as easy to use, with impressive accuracy in transcription and the ability to integrate well with other platforms like Google, Teams, and Zoom. Reviewers appreciate features like real-time notes, coaching, and the structured format of summaries, which include action items and speaker identification, saving significant time and ensuring nothing is missed. However, some customers also noted issues with the service, including difficulties with customer support primarily handled by AI chatbots, and concerns about unexpected installations or charges for AI add-ons. A few other people also felt that the app could be clunky or overly complicated, and experienced problems with transcription credits being exhausted quickly or needing to repeatedly sign in to the mobile app.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the product does what it says... See more

Application

Clients share positive opinions on the app, with many finding it to be a game-changer for their business and... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many praising its ability to act as a... See more

Product

Users describe positive interactions with the product, with many considering it one of the best tools they've... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall content with the experience except for cases where Fred doesn't attend the call even though I invite it. It gets a bit confused when there are multiple languages involved. Would be great if... See more

Rated 4 out of 5 stars

Really great tool as an individual consultant who manages many projects with hundreds of calls per month sometimes. The tool integrates well with Monday.com and Zapier. The tool has really helped m... See more

Rated 5 out of 5 stars

Fireflies.ai was a game changer for us. We are a B2B lead generation agency and we can pipe Fireflies meeting transcript in whatever language into our AI agentic process. This means we can totally aut... See more

Rated 5 out of 5 stars

Excellent AI assistant. Love how well it will record a whole meeting around a large table, it clearly seperates the individual speakers and its amazing to be able to go back and just read what people... See more



Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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Replied to 13% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The meeting capture and summary is very…

The meeting capture and summary is very accurate. The more we use it, the more we also know how to prompt it to add actions and deliverables to the final notes. This has cut the time taken to produce meeting minutes down by 60%. Huge productivity increase to our administration.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful for transcribing

I find it really helpful for transcribing and it has saved me a lot of time. It is mostly accurate and gets better each time I use it, fast and affordable. I love how it summarises content with headings.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Biggest Time Saver!

Fireflies saves me so much time! It's easy to set up and use. I never have to remember what we discussed during meetings, and I have action items created for me as soon as the meeting ends.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

FoxDev Studio loves Fireflies.ai!

FoxDev Studio loves Fireflies.ai!
⭐️⭐️⭐️⭐️⭐️

Fireflies.ai has been an absolute game-changer for me! I love how it automatically joins all of my meetings—whether with clients, colleagues, or even family—and takes detailed notes without me having to lift a finger. The transcripts are sent promptly, and I can easily share them with others. The accuracy is impressive, which saves me so much time and ensures nothing important gets missed. It feels like having a personal assistant that never forgets a word. I can’t imagine running my meetings without it anymore. Highly recommend!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Firefiles has been amazing.

Firefiles has been amazing.
As I have multiple meetings, on- and offline, it was a chore going through all recordings and notes to organize, cathegorize and set-up the proper actionables, tasks and responsabilities. With it, I just have to let it do its thing when its an online meeting or input the recording of the offline meeting and I have all of that done in seconds.
Great tool that frees me time to do other things instead of just organizing stuff!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Fun to work with

It´s easy to use - very helpful and almost fun working with. The Summaries are very good and it´s great for teamwork to have a list of action items right away after the meeting.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Fireflies.AI puts time back into the workday

Fireflies.AI gets the job done with not only transcripts, but also with summaries that provide actions items for all attendees. My days of transcribing hand written notes for my team members are over. Fireflies.AI is the real MVP!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Fireflies has saved me so much time!

Fireflies has saved me so much time - I can't believe I didn't use it sooner! From accurate meeting recordings, to transcripts of meetings, detailed notes, brief summaries, even a schedule list of all the meetings I've had - the product is awesome and I regularly use it. Fireflies integrates really well with all the other apps and programmes I use - I am not a tech expert at all, and I haven't had any issues with integration. I would highly recommend Fireflies to anyone who regularly records online meetings.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent transcription and…

Excellent transcription and summarisation product with wide range of integrations

We have been using Fireflies for internal and external meeting support for over a year now, and have been delighted with the ease of use, quality, and integrations. That it also supports mobile app, imported audio, customisations, and integrates with our core work tools and zapier is very helpful.

The chrome plugin is particularly brilliant, as it takes up no screen real estate as a meeting attendee, although be sure to consent with attendees.

Overall, I would highly recommend this product for your transcription needs. Do be sure to review the privacy policy to ensure compliance with your regional data protection and security standards/regulation.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Long time user

I’ve used fireflies for quite some time and now it’s become inextricably linked to my work. Every meeting I have is recorded, and those transcripts coupled with LLM prompting can turn out very high-quality work in incredibly short amounts of time. I have also loved the upload feature and used it for many many media samples to generate transcripts for multiple purposes. Overall, I've found it to be an incredibly reliable and effective tool.

17 August 2025
Unprompted review

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