FireSealsDirect Reviews 2,828

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, often highlighting their quality, competitive pricing, and wide range of availability. Many people appreciate the fast and reliable delivery service, noting that orders often arrive quickly and as expected. The customer service is also consistently described as helpful and efficient, with many consumers commending the ease of ordering and the clear communication throughout the process. However, some customers also noted issues with the delivery service, mentioning instances where items were delayed, did not arrive on the scheduled day, or were handled by inflexible delivery companies. A few other people also felt that the return policy was poor or that some products were overpriced.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the good quality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and helpful service,... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward and easy ordering... See more

Price

Customers consistently note positive experiences with price, often describing products as competitively,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 45 lengths of 10mm Intumescent strip. Delivered within 2 days. Product appears good quality and easy to cut to length using “stanley blade” snips. Lets hope it is never tested…! Overall a grea... See more

Company replied

Rated 5 out of 5 stars

Good products at good prices. Delivered quickly and as ordered. Also the suggested products, appeared focused and directed me to a second product (Fire sealant) which complemented my intended purcha... See more

Company replied

Rated 5 out of 5 stars

I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came th... See more

Company replied

Rated 5 out of 5 stars

I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... See more

Company replied



Company details

  1. #3 of 6 best companies in Fire protection system supplier
  2. #16 of 39 best companies in Construction equipment supplier
  3. #4 of 6 best companies in Fire protection equipment supplier
  4. #6 of 10 best companies in Fire protection service

Fire Seals Direct

Written by the company

Your Trusted Supplier of Fire Door & Fire Stopping Products
With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.

Our Shipping Promise

Next Working Day Delivery Before 4pm

Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I only had a small order

I only had a small order, but I found the website easy to use, and the ordering process was very straightforward.
Ordered my bits and they were with me within a couple of days. Excellent 👍

2 March 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Mike,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided, from online order to delivery.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Darab,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided, from order to delivery.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Good experience

16 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Krish,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Great service

2 March 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Great service

Great service, arrived earlier than expected

9 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Andy,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 1 out of 5 stars

no next day delivery

no next day delivery
three days later still nothing
messing up our whole job

27 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Nick,

Thank you so much for taking the time to leave us a review.

I am so sorry for any delay to your deliveries, coudl you please email us at customercare@firesealsdirect.co.uk with the order number as the orders since 12/02/26 against your email address have been delivered next day.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful staff and great products

26 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon James,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 5 out of 5 stars

excellent products with fast delivery

excellent products with fast delivery

19 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Geoffry,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided from ordering online to the delivery of your products.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 5 out of 5 stars

Great company going from strength to…

Great company going from strength to strength

19 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Russell,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 3 out of 5 stars

Check the paperwork

Product is excellent but company forgot to enter street name into delivery manifest an so delayed by two days.

24 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Ian,

Thank you so much for taking the time to leave a review.

I have checked the order and slightly confused as the street name was not provided at the time of the order online and we updated this once identified via emails with you.

I can also see the order placed on the 24th on the Economy 2-3 day delivery with the order arriving on the 27th.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Quick turnround on the order

Quick turnround on the order, helpful staff.

24 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Francis,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Great quality product and well…

Great quality product and well packaged. I ordered it at 16:00pm and it arrived by 12pm the next day, superb service, will use again!

23 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning, hope you had a nice weekend.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Excellent service

Prompt, professional and excellent service

20 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Jeremy.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

Rated 5 out of 5 stars

Product fair price

Product fair price
Delivery prompt

20 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with our pricing and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

Rated 5 out of 5 stars

Quick response and product arrived when…

Quick response and product arrived when promised!

13 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Kevin.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 5 out of 5 stars

Great service with fast delivery

The web site was helpful in informing me exactly what I needed to buy by having accurate product specifications and descriptions.
Once ordered all my items arrived next day in time for the work happening at the weekend. The delivery was accurate and contained exactly what I had ordered.
Communications from start to finish was first class too.

18 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Colin.

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided from ordering online to the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

First company I bought stuff from…

First company I bought stuff from lately which delivered as promised. A breath of fresh air. Thank you. It makes a difference.

17 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Ioana.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Jonathan.

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely afternoon.

Amy

Rated 5 out of 5 stars

Exceptional service

Exceptional service, very prompt delivery and an added bonus they attatched all the relevant fitting instructions and necessary certificates as pdfs to the invoice email with up to the minute notifications of order status. Well done all

16 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Dave.

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and quick delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely afternoon.

Amy

Rated 5 out of 5 stars

Quick delivery

Quick delivery, no issues at all.

10 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the quick delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely afternoon.

Amy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look