FireSealsDirect Reviews 2,828

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, often highlighting their quality, competitive pricing, and wide range of availability. Many people appreciate the fast and reliable delivery service, noting that orders often arrive quickly and as expected. The customer service is also consistently described as helpful and efficient, with many consumers commending the ease of ordering and the clear communication throughout the process. However, some customers also noted issues with the delivery service, mentioning instances where items were delayed, did not arrive on the scheduled day, or were handled by inflexible delivery companies. A few other people also felt that the return policy was poor or that some products were overpriced.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the good quality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and helpful service,... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward and easy ordering... See more

Price

Customers consistently note positive experiences with price, often describing products as competitively,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 45 lengths of 10mm Intumescent strip. Delivered within 2 days. Product appears good quality and easy to cut to length using “stanley blade” snips. Lets hope it is never tested…! Overall a grea... See more

Company replied

Rated 5 out of 5 stars

Good products at good prices. Delivered quickly and as ordered. Also the suggested products, appeared focused and directed me to a second product (Fire sealant) which complemented my intended purcha... See more

Company replied

Rated 5 out of 5 stars

I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came th... See more

Company replied

Rated 5 out of 5 stars

I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... See more

Company replied



Company details

  1. #3 of 6 best companies in Fire protection system supplier
  2. #16 of 39 best companies in Construction equipment supplier
  3. #4 of 6 best companies in Fire protection equipment supplier
  4. #6 of 10 best companies in Fire protection service

Fire Seals Direct

Written by the company

Your Trusted Supplier of Fire Door & Fire Stopping Products
With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.

Our Shipping Promise

Next Working Day Delivery Before 4pm

Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Phenomenal service from order to…

Phenomenal service from order to delivery.

16 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon John, hope you had a lovely weekend.

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 5 out of 5 stars

Quick delivery, great product

Needed some replacement strips in a hurry, turned up next day. Good selection of colours, sizes and types.

16 February 2026
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Reply from FireSealsDirect

Good afternoon Matt, hope you had a lovely weekend.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Nikolaos, hope you had a lovely weekend.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening and weekend.

Richard

Rated 5 out of 5 stars

Great selection of products and swift…

Great selection of products and swift delivery. Website easy to use.

2 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Laura,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide from the online website experience to the delivery of the order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 5 out of 5 stars

Great service

Great service

11 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Very happy with the quality of the…

Very happy with the quality of the product, fitted well and did the job nicely.

5 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Stewart,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the product received.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

BRILLIANT SERVICE

Brilliant service over the phone and all what is delivered is very well packaged. Top marks all round 👍

10 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Marc,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Aurel,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Quick service

Quick service

10 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Antony,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Good price

Good price, quick delivery

5 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Roger,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide from ordering online to delivery.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Good delivery

To be honest I bought this for someone else to use.
Delivery of the item was prompt and the item well packaged

5 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning David,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

All good easy to order order came…review

All good easy to order order came quickly all was well

2 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Dale,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide from ordering online to delivery.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Great service

7 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Great service as usual

Great service as usual

10 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Prices were brilliant

Prices were brilliant! Website easy to navigate, and whole purchase process was simple and easy to follow. Goods arrived packaged extremely well and ahead of schedule.

4 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Sallie,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide and the quick delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 4 out of 5 stars

The product is good and price ok

The product is good and priced reasonably.
You just need to change your courier DX were rubbish

6 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon,

Thank you so much for taking the time to leave us a 4* review.

This is great feedback, and I am really pleased to hear that you are happy with the product and pricing. We are also aware of the challenges with our DX courier and we are currently trialing other couriers to help with this.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Quick delivery of effective pipe collar

We urgently needed an intumescent pipe collar to complete the fire rating of our garage/basement extension, and Fire Seals Direct were very quick to supply what we needed after we had difficulty sourcing the kit.

8 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Steve,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that we were able to assist you quickly with the product you needed.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Mike,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Good price

Good price, good availability,quick delivery,lots of items.

6 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Patrick,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the price and availability of our products.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

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