FireSealsDirect Reviews 2,828

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, often highlighting their quality, competitive pricing, and wide range of availability. Many people appreciate the fast and reliable delivery service, noting that orders often arrive quickly and as expected. The customer service is also consistently described as helpful and efficient, with many consumers commending the ease of ordering and the clear communication throughout the process. However, some customers also noted issues with the delivery service, mentioning instances where items were delayed, did not arrive on the scheduled day, or were handled by inflexible delivery companies. A few other people also felt that the return policy was poor or that some products were overpriced.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the good quality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and helpful service,... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward and easy ordering... See more

Price

Customers consistently note positive experiences with price, often describing products as competitively,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 45 lengths of 10mm Intumescent strip. Delivered within 2 days. Product appears good quality and easy to cut to length using “stanley blade” snips. Lets hope it is never tested…! Overall a grea... See more

Company replied

Rated 5 out of 5 stars

Good products at good prices. Delivered quickly and as ordered. Also the suggested products, appeared focused and directed me to a second product (Fire sealant) which complemented my intended purcha... See more

Company replied

Rated 5 out of 5 stars

I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came th... See more

Company replied

Rated 5 out of 5 stars

I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... See more

Company replied



Company details

  1. #3 of 6 best companies in Fire protection system supplier
  2. #16 of 39 best companies in Construction equipment supplier
  3. #4 of 6 best companies in Fire protection equipment supplier
  4. #6 of 10 best companies in Fire protection service

Fire Seals Direct

Written by the company

Your Trusted Supplier of Fire Door & Fire Stopping Products
With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.

Our Shipping Promise

Next Working Day Delivery Before 4pm

Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent and cost effective

Excellent and cost effective way to improve fire door safety easily.

3 February 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Taki,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and that we can help with your Fire Door safety.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Great products at a great price and…

Great products at a great price and speedy delivery. First of many orders.

23 January 2026
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Reply from FireSealsDirect

Good afternoon David,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided from ordering to delivery.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Great service - no issues

Very quick delivery and good quality product.

29 January 2026
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Reply from FireSealsDirect

Good afternoon,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide from product to delivery.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service. Products including manufacturers information and installation instructions.

Highly recommend.

20 January 2026
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Reply from FireSealsDirect

Good afternoon Simon,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide from ordering to delivery.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Very helpful even when u call for…

Very helpful even when u call for enquires, fast delivery and efficient

27 January 2026
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Reply from FireSealsDirect

Good afternoon Alan, hope you had a lovely weekend.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Great product

Great product, delivered on time, great price! Can't ask for much more!

26 January 2026
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Reply from FireSealsDirect

Good afternoon Alan, hope you had a lovely weekend.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Very good seller

Very good seller. Thanks again for the good service!

26 January 2026
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Reply from FireSealsDirect

Good morning Constantin, hope you had a lovely weekend.

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

No complaints

No complaints at all. Very friendly company to do business with

23 January 2026
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Reply from FireSealsDirect

Good morning Karen,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

Rated 5 out of 5 stars

Very prompt delivery of full length…

Very prompt delivery of full length door sill, couldn't ask for more

23 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Duncan,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

Rated 5 out of 5 stars

website easy to use

website easy to use, delivered quickly thanks firesealsdirect

27 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Stephen,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the website service.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Jonathan,

Thank you so much for taking the time to leave us a 5* review.

I will call you today to discuss.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Ordered a new letterbox

Ordered a new letterbox
Superb service with very quick delivery
Together with great communication

28 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Steve,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

As promised

As promised. delivered quicker than expected.

19 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Chris,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon David.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely evening.

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Pawel.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the product and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Easy to order what i wanted and arrived…

Easy to order what i wanted and arrived on time. Great service

27 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Damian.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the website experience and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 3 out of 5 stars

Very Good Quality…

The quality of the product is very good. Unfortunately I am experiencing problems with the installation, with the possibility of needing longer screw fixings.

23 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Neville, hope you had a nice weekend.

Thank you so much for taking the time to leave us a review.

Sorry to hear that you are having issues with the installation for the letter plates, if you need any assistance with this please do not hesitate to give us a call or drop us an email with any images.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

First class service and product

First class service and product

23 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Tim, hope you had a nice weekend.

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 3 out of 5 stars

Hi- delivery

Hi

Just like to point out , that it’s never next day delivery.

22 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Mark,

Thank you so much for taking the time to leave us a review.

My apologies, we are aware that there have been some challenges in areas and we are in the process of exploring additional courier partners to assist in this and ensure that orders are delivered within the agreed timeframe.

I can see that last order was placed on a Friday with standard delivery and then delivered on the following Monday.

If there are any issues, please contact us and we will investigate with the courier to ensure any issues are resolved.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

Rated 5 out of 5 stars

fast delivery very helpful

fast delivery very helpful

5 January 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

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