Fantastic service from a top class company. Goods arrived quickly and were perfect. I had a query re how my bank labelled the transaction and Jimmy replied almost immediately to my email, despite it b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not gonna lie, Firestorm Cards' website is offputting, it looks like it was made in the early 2000s. But i got a copy of Speakeasy off them when no-one had it in stock. Anyone that knows anything... See more
Very fast processing and shipping. My board game order was packaged really well, and arrived in perfect condition. Even though I had chosen free postage, it arrived within 24 hours. I will definitely... See more
Ordered online for collection, was kept informed of order progress throughout and collected the same day. Have been very pleased with the goods. Pricing was competitive, will definitely be perchas... See more
Company details
Information provided by various external sources
Basingstoke's Table Top Gaming Centre. Large selection of Board Games, Trading Card Games ( Magic, Weiss Schwarz, Yu Gi Oh) And Warcraft Merch.
Contact info
Bell Road, RG24 8FB, Basingstoke, United Kingdom
- firestormcards.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Have I been scammed?
Ordered a board game on the 31st May and the next day was emailed by Jimmy saying there was a problem with my PayPal payment and instructions on how to pay direct, which I did and which cleared.
Since then nothing.
My multiple emails to Jimmy and attempts to contact via the website have been ignored and the phone number listed on google is no longer connected. Over a week later and with my order still listed as "pending" I'm forced to try and recover the funds via PayPal.
9 June 2026
Unprompted review
Very good experience order
Very good experience order . The fastest delivery package i have ever get from another country! Also very fast respond , honestly 1 of the best shops in Europe!!
29 May 2026
Delivered even before the public…
Delivered even before the public release date!
And fantastic response to some missing components
14 May 2026
Unmatched
Great service. I made a mistake with the order and they fixed it no problem. Would buy from again.
11 May 2026
Speedy delivery, fantastic service
Ordered a coin set that was very difficult to find, arrived next day in excellent condition. Highly recommended.
7 May 2026
Order not sent
I placed an order around the 29th/30th March and was told the next day via email it would be dispatched within a day and a confirmation email would be sent. I realised after a few weeks I still hadn’t recieved the parcel, or an email saying dispatched, I’ve since emailed several times and tried to contact through the website but no response. It’s disappointing as I’ve purchased from them at comic con before and have been really happy, but this time not so much
30 March 2026
Unprompted review
Purchased item
Purchased item. They said they didn’t have it in stock, proceeded to ignore any further correspondence with me and did not issue a refund. This a scam and they will try and keep your money.
27 April 2026
Unprompted review
Very fast delivery
Brought a one piece mat of them and it came within 2 days and package was secure
15 April 2026
Issue but swiftly resolved
My order was initially delivered incorrectly, possibly mixed with someone else's. Jimmy was apologetic and very quick to resolve and send the items I ordered, and I wasn't required to return the item incorrectly delivered to me.
Postage both of the initial incorrect order, and the corrected order, was very fast in both cases.
16 April 2026
Prompt Delivery
Prompt delivery with exactly what I wanted! There was some confusion on what delivery service was being used but I was able to get my product.
30 March 2026
Great service fast delivery
Stock is extensive and always has hard to find items.
Always kept upto date during the delivery process. Well respected games site and always have had a positive experience. Recommended
31 March 2026
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