Fantastic service from a top class company. Goods arrived quickly and were perfect. I had a query re how my bank labelled the transaction and Jimmy replied almost immediately to my email, despite it b... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Not gonna lie, Firestorm Cards' website is offputting, it looks like it was made in the early 2000s. But i got a copy of Speakeasy off them when no-one had it in stock. Anyone that knows anything... See more
Very fast processing and shipping. My board game order was packaged really well, and arrived in perfect condition. Even though I had chosen free postage, it arrived within 24 hours. I will definitely... See more
Ordered online for collection, was kept informed of order progress throughout and collected the same day. Have been very pleased with the goods. Pricing was competitive, will definitely be perchas... See more
Company details
Information provided by various external sources
Basingstoke's Table Top Gaming Centre. Large selection of Board Games, Trading Card Games ( Magic, Weiss Schwarz, Yu Gi Oh) And Warcraft Merch.
Contact info
Bell Road, RG24 8FB, Basingstoke, United Kingdom
- firestormcards.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Scamers!
The wrong order was sent. They asked me to return the item (which I did), but they haven’t sent the original order and are not responding to emails either.
Scam shop!"
1 August 2025
Reply from Firestormcards
We’re very sorry to hear that you feel you have been scammed. Your return was collected on Thursday, and delivery was attempted on Monday. Unfortunately, we were not open that day as it took us 13 hours to reach the office due to a breakdown on the M4.
Your replacement will be shipped as soon as your return arrives, which we expect today. We appreciate your patience and understanding.
Excellent service
Items dispatched quickly, arrived quickly and as per order. Very happy with purchase and service.
8 August 2025
very well packed and fast delivery
very well packed and fast delivery, coupled with great communication as to status of my order, thank you all at FSG
6 August 2025
Trustworthy card seller
Item was as described, packaged well, sent quickly and priced decently well too. I'd never heard of firestorm cards before but now would definitely use them again and recommend them
4 August 2025
Amazing service
Amazing service, fantastic price and speedy delivery - kept informed every step of the way.
4 August 2025
Serialised card
pulled a serialised thirteenth doctor from a booster box from firestorm, so they picked a good box for me!
1 August 2025
Jimmy at Firestorm smashes it yet again...
Jimmy at Firestorm smashes it yet again.. had "The Lord of the Rings: Fate of the Fellowship" on a stock alert for months aftwr playing at UKGE..
Ordered on Thursday, arrived over the weekend.. order confirmation, picking confirmation and postage confirmation provides total satisfaction throughout.
Another easy purchase..
Five Stars is a rare thing for me..
1 August 2025
Refused to provide return.
As per title, refused to provide refund for returned damaged item. Had to get PayPal to intervene.
4 August 2025
Unprompted review
Reply from Firestormcards
We're always happy to help and resolve any issues promptly, but we also expect a fair level of patience and understanding in return.
Your parcel was received back with us on Friday, and before we had a working day to process it, you had already escalated things with a PayPal claim. It’s disappointing when customers expect instant results yet take their own time when returning items.
We treat all our customers with respect and aim to provide good service, but it's difficult when we're not afforded the same courtesy. A bit of mutual consideration goes a long way.
Good prompt service
30 July 2025
Amazing service
Amazing service: prompt delivery, competitive prices and excellent communication.
9 July 2025
Such a great buying experience
Such a great buying experience. Quick, hassle free with fast delivery. A+
9 July 2025
Fast turn around
7 July 2025
Really good company
Really good company, fair prices, always good delivery turnaround and well packaged, definite recommend.
9 July 2025
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