Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery completed in 24 hours. Courtesy call day before to confirm delivery date and approximate delivery time. Driver texted me 45 minutes before arrival, Max crate of Ash logs 🪵 delivered to my dr... See more
Company replied
Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
Company replied
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
Company replied
Company details
- #32 of 39 best companies in Firewood supplier
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deliver on time and a fair price for…
Deliver on time and a fair price for logs customer service very helpful and friendly
17 June 2026
Reply from Firewood.co.uk
Hi Paul,
Thank you for your review. We're pleased to hear that your logs were delivered on time and that you found them to be fairly priced. Providing reliable delivery and great value is something we work hard to achieve, so it's wonderful to know we met your expectations.
We appreciate your support and look forward to supplying you again in the future.
Kind regards,
KM
Excellent delivery on time and kept me…
Excellent delivery on time and kept me informed of its progress.The logs were very well created and of a good size for my wood burner.Not sure of burning quality yet as they are for winter use 🥶otherwise it would be five ⭐️
22 June 2026
Reply from Firewood.co.uk
Hi Julie,
Thank you for your lovely review. We're delighted to hear that your order arrived on time and that you were kept informed throughout the delivery process. It's also great to know that you're pleased with the size of the logs and how neatly they were packed for your wood burner.
We completely understand that you won't know how they perform until winter arrives 🥶, but we hope they'll live up to your expectations and earn that fifth star when it's time to light the fire!
Thank you again for your feedback and support. We look forward to supplying you again in the future.
Kind regards,
KM
Reply from Firewood.co.uk
Hi Martin,
Thank you for your fantastic review! We're delighted to hear that you were so pleased with the service and that you'll be using us again.
We really appreciate your support and look forward to supplying you with your next order.
Kind regards,
KM
Excellent, quality dried wood deliveryivery service
Excellent delivery service, good quality kiln dried wood, packed securely.
22 June 2026
Reply from Firewood.co.uk
Hi Rose,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the delivery service and the quality of the kiln-dried wood. It's also great to know that everything arrived securely packed.
We really appreciate you taking the time to share your feedback and look forward to supplying you again in the future.
Kind regards,
KM
They were very helpful when there was a…
They were very helpful when there was a confusion regarding delivery. Pleased with the supply
19 June 2026
Reply from Firewood.co.uk
Hi Caroline,
Thank you for your kind review. We're pleased to hear that our team was able to help resolve the confusion around your delivery and that everything was sorted out for you. It's also great to know you're happy with your order.
We really appreciate you taking the time to share your experience and look forward to supplying you again in the future.
Kind regards,
KM
Nevis, Argyll
Excellent service and delivery of a quality product, this wood burns well, great heat but not too fast burning so very economical for my small wood burner.
18 June 2026
Reply from Firewood.co.uk
Hi Mairi,
Thank you for your wonderful review. We're delighted to hear that you were pleased with both the service and delivery, and that you're enjoying the quality of the wood.
It's especially great to know that the logs are burning well, producing plenty of heat while lasting longer in your small wood burner. Feedback like this is invaluable and will be appreciated by other customers looking for an efficient, economical fuel.
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
Reply from Firewood.co.uk
Hi Rosemarie,
Thank you for your lovely review. We're delighted to hear that you were pleased with the speedy service and that the delivery driver made such a positive impression. It's also great to know you're happy with the quality of the logs.
We really appreciate you taking the time to share your experience and look forward to supplying you again in the future.
Kind regards,
KM
Just works!
17 June 2026
Reply from Firewood.co.uk
Hi Tony,
Thank you for your review! We love hearing feedback like this. It's great to know everything worked exactly as it should and that you had a straightforward experience with us.
We appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
Delivery quick after order and very…
Delivery quick after order and very neatly presented. Pallet usable for kindle which is also great.
16 June 2026
Reply from Firewood.co.uk
Hi Steven,
Thank you for your great review. We're pleased to hear that your order arrived quickly and that it was neatly presented on delivery. It's also nice to know the pallet will get a second life as kindling—it's always great when nothing goes to waste!
We really appreciate your feedback and look forward to supplying you again in the future.
Kind regards,
KM
Fire wood delivered promptly with the…
Fire wood delivered promptly with the carrier contacting prior to delivery to confirm a window for this.
15 June 2026
Reply from Firewood.co.uk
Hi Marc,
Thank you for your review. We're delighted to hear that your firewood was delivered promptly and that the carrier contacted you beforehand to confirm a delivery window. Keeping our customers informed is an important part of the service, so it's great to know everything went smoothly.
We appreciate your feedback and look forward to supplying you again in the future.
Kind regards,
KM
FIREWOOD; Excellent quality logs
Excellent quality logs, well packaged and delivered by a very courteous and considerate driver, Sam from Palletways.
Thank you 🙏
14 June 2026
Reply from Firewood.co.uk
Hi Paul,
Thank you for your fantastic review. We're delighted to hear that you were pleased with the quality of the logs and that they arrived well packaged.
It's especially wonderful to hear your kind words about Sam from Palletways. We'll be sure to pass your compliments on to him and the delivery team—courteous and considerate service makes all the difference, and we're pleased he made such a positive impression.
Thank you again for your support. We look forward to supplying you again in the future.
Kind regards,
KM
Quick delivery and fair price
12 June 2026
Reply from Firewood.co.uk
Hi Paul,
Thank you for your review. We're pleased to hear that you found our prices fair and that your order was delivered quickly. We know how important both value and reliable delivery are, so it's great to know we met your expectations.
We appreciate your support and look forward to supplying you again in the future.
Kind regards,
KM
The product is good
The product is good. However, the service from delivery company was problematic only delivering on the third attempt.
1 June 2026
Reply from Firewood.co.uk
Hi Godfrey,
Thank you for taking the time to leave a review. We're pleased to hear that you're happy with the product itself, but we're sorry that the delivery experience fell short of expectations.
We appreciate your patience with the multiple delivery attempts and understand how frustrating that must have been. Your feedback regarding the courier service is important to us, and we'll ensure it is shared with the delivery team to help improve reliability going forward.
Thank you again for your understanding, and we hope to provide a smoother experience next time.
Kind regards,
KM
Always good wood at a good price
Always good wood at a good price, like the paper packaging. Good delivery service, too
8 June 2026
Reply from Firewood.co.uk
Hi Jonathan,
Thank you for your continued support. We're delighted to hear that you're consistently happy with both the quality and value of our wood. It's great to know that the paper packaging and our delivery service have also made a positive impression.
We really appreciate you taking the time to share your feedback and look forward to supplying you again in the future.
Kind regards,
KM
Delivery driver very good & helpful…
Delivery driver very good & helpful arrived on time wood looks geed
7 June 2026
Reply from Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We're delighted to hear that your order arrived on time and that the delivery driver was both helpful and accommodating.
It's also great to know that you're pleased with the appearance of the wood. We appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Fast delivery from start of order
Fast delivery from start of order. Easy to organise online. Very happy.
4 June 2026
Reply from Firewood.co.uk
Dear Trisha,
Thank you for your feedback. We're delighted to hear that you found the ordering process easy to manage online and that your order was delivered promptly.
It's wonderful to know that you are very happy with the overall experience. We truly appreciate you taking the time to share your comments and thank you for your support.
Kind regards,
KM
Excellent service delivered and…
Excellent service delivered and foreword is very good quality
26 May 2026
Reply from Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were pleased with the delivery and that the firewood is of very good quality.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
I have always had a superb experience…
I have always had a superb experience with Firewood.co.uk, they are fantastic and can’t recommend them enough.
Even when the Hauliers managed to drop my firewood at the wrong address B was fantastic and sorted it out.
2 June 2026
Reply from Firewood.co.uk
Dear Rachel,
Thank you so much for your kind feedback. We're delighted to hear that you've consistently had a superb experience with us and that you would recommend us so highly.
We're especially pleased to know that when there was an issue with the delivery being dropped at the wrong address, B was able to step in and resolve it for you. We'll make sure this is shared with them.
We truly appreciate your continued support and thank you for taking the time to share your experience.
Kind regards,
KM
very professional and friendly.
I phoned the company and ordered two mega pallets of hard wood, the process took a few minutes to sort out, a delivery date was given and they were delivered as stated, the driver reversed into my driveway put the pallets next to my woodshed so I only had to handle the logs once, all told very professional and friendly, very pleased
30 May 2026
Reply from Firewood.co.uk
Dear Ralph,
Thank you for your wonderful feedback. We're delighted to hear that the ordering process was quick and straightforward and that your two mega pallets of hardwood were delivered as promised.
It's great to know that the driver was able to reverse into your driveway and position the pallets next to your woodshed, making things much easier for you. We'll be sure to pass on your kind comments regarding the professional and friendly service.
We're very pleased that you had such a positive experience and truly appreciate you taking the time to share it.
Kind regards,
KM
Not so good this time!
Easy to order via the website, reasonably prompt communications and delivery from the pallet courier, just a few days.
I purchased "B grade" crates of logs, as I had previously bought them before, but this time the wood was not really what you could describe as logs. It was very small sections of split log wood, more like larges kindling wood or wood sized for pizza ovens rather than proper size fire logs, so this was very disappointing. The previous "B grade" crates I bought last year were indeed properly sized logs, but just a little rough in appearance. I was expecting the same again, but no. I would describe these latest supposed "b grade" crates delivered as "C grade" or "D grade", pretty dreadful really, but they are wood and will burn...Just not for long or efficiently! I probably wouldn't risk buying their "B grade" crates again after this experience.
31 May 2026
Reply from Firewood.co.uk
Dear Julian,
Thank you for taking the time to share your feedback and for your previous custom. We're pleased to hear that you found the ordering process straightforward and that the delivery and communication from the courier were prompt.
We're sorry to learn, however, that the latest B-Grade crates did not meet your expectations. We appreciate that your previous experience with this product had been much more positive, with logs that were closer to our standard sizes, albeit with cosmetic imperfections. Receiving predominantly smaller pieces more akin to kindling or pizza oven wood was understandably disappointing, especially when you had based your purchase on your previous experience.
As outlined on our website, B-Grade products are sold on an "as is" basis and may contain logs that are smaller or larger than our usual specifications. These crates have failed our normal quality control standards due to factors such as size variation, moisture, mould, or appearance and are therefore offered at a discounted price.
That said, we understand that there can be considerable variation between batches, and we're sorry that this particular delivery fell short of what you had come to expect from previous B-Grade purchases. We appreciate your honest feedback and will ensure your comments are shared with the relevant team.
Kind regards,
KM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.