Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Delivery completed in 24 hours. Courtesy call day before to confirm delivery date and approximate delivery time. Driver texted me 45 minutes before arrival, Max crate of Ash logs 🪵 delivered to my dr... See more
Company replied
Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
Company replied
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
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Company details
- #32 of 38 best companies in Firewood supplier
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick dalivery inpressed with size if…
Quick dalivery inpressed with size if crate well worth the money
21 May 2026
Reply from Firewood.co.uk
Dear Anita,
Thank you for your feedback. We’re delighted to hear that you were impressed with the size of the crate and felt it offered great value for money.
It’s also great to know that the delivery was quick and efficient. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Firewood delivery from supplier
Easy to use website, well priced in the marketplace, arrived in good time, drivers helpfully unloaded right to my front door, made life easier for me to move goods to my log store
10 May 2026
Reply from Firewood.co.uk
Dear Ralph,
Thank you for your feedback. We’re delighted to hear that you found the website easy to use, the pricing competitive, and the delivery prompt and helpful.
It’s also wonderful to know that the driver was able to unload the order right to your front door and make things easier for you when moving the goods to your log store.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Reply from Firewood.co.uk
Dear George,
Thank you for your feedback. We’re delighted to hear that you received such helpful, friendly, and caring service from the delivery team.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Fair prices
Fair prices, an easy transaction, and great delivery to where I needed it. Well done (and to the delivery driver !!)
17 May 2026
Reply from Firewood.co.uk
Dear Chris,
Thank you for your feedback. We’re delighted to hear that you found the pricing fair, the ordering process easy, and the delivery service helpful and efficient.
It’s also wonderful to know that the delivery driver ensured the order was placed exactly where you needed it. We’ll be sure to pass your kind comments on.
Thank you for taking the time to share your experience and for your support.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Jon,
Thank you for your feedback. We’re delighted to hear that you were pleased with the efficient service and the quality of the product provided.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Quality
From ordering to delivery all went smoothly as always. Defo recommend.
Good quality wood and service.
17 May 2026
Reply from Firewood.co.uk
Dear Keith,
Thank you for your feedback. We’re delighted to hear that everything went smoothly from ordering through to delivery, as always.
It’s also great to know that you’re pleased with both the quality of the wood and the service provided. We really appreciate your recommendation and continued support.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Elaine,
Thank you for your feedback. We’re delighted to hear that you received friendly service and that the delivery driver was so helpful.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
Kind regards,
KM
good service made contact and delivered…
good service made contact and delivered as planned
13 May 2026
Reply from Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re pleased to hear that the service went smoothly, with good communication and delivery completed as planned.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Quality at a fair price
12 May 2026
Reply from Firewood.co.uk
Dear Steve,
Thank you for your feedback. We’re delighted to hear that you were pleased with the quality of the product and felt it offered good value for money.
We really appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
We have used Firewood for the last few…
We have used Firewood for the last few years, mainly because of the quality of the wood but also because of the first class service given. Both of which have been applied to our recent purchase.
The down side to this purchase lays with the logistics company that undertook responsibly for delivery of the wood.
Originally delivery was given as Tuesday but after many conversations and false promises, delivery happened at 3.45pm on Wednesday.
Brilliant product and quality product and customer care totally let down buy a delivery company.
8 May 2026
Reply from Firewood.co.uk
Dear Derek,
Thank you for your continued support over the past few years and for taking the time to share your feedback. We’re delighted to hear that you continue to be pleased with both the quality of the wood and the customer service provided.
We’re very sorry, however, to hear that the delivery experience did not meet expectations on this occasion. We understand how frustrating the delays, repeated conversations, and conflicting updates from the logistics company must have been.
While we’re pleased the order was ultimately delivered, we appreciate your comments regarding the impact this had on your overall experience. Your feedback will be shared with the relevant delivery partners for review, as this is not the standard of service we aim to provide.
Kind regards,
KM
Lights well, burns hot
Arrived on time , the crate was packed really well and although this is for next winter last years ash burnt really hot and well
25 April 2026
Reply from Firewood.co.uk
Dear Gary,
Thank you for your feedback. We’re delighted to hear that your order arrived on time and that the crate was packed well and securely.
It’s also great to know that you were pleased with the quality of last year’s ash logs and how well they burned. We hope this year’s order will be just as enjoyable when winter arrives.
Kind regards,
KM
Delivery on time by an amiable man
Delivery on time by an amiable man. Wood quality first class!
1 May 2026
Reply from Firewood.co.uk
Dear Vivien,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was friendly and helpful.
It’s also wonderful to know that you’re pleased with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Ready good service ordered on the…
Ready good service ordered on the telephone arrived?Four days later
23 April 2026
Reply from Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that you received good service and that your order arrived promptly just a few days after ordering over the phone.
We really appreciate you taking the time to share your experience and hope to serve you again in the future.
Kind regards,
KM
Very well packed
Very well packed, obviously dry wood I haven’t burnt any yet so only 4out 5 but it looks good
18 April 2026
Reply from Firewood.co.uk
Dear Antony,
Thank you for your feedback. We’re pleased to hear that the wood arrived well packed and that it appears to be nice and dry.
We hope it burns just as well as it looks once you get the chance to use it. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Gavin,
Thank you for your feedback and for your continued support. We’re delighted to hear that you’ve been impressed with your experience and that you’ll be purchasing from us again.
We really appreciate you taking the time to share your comments and look forward to serving you again in the future.
Kind regards,
KM
Good communication
Good communication throughout ordering and delivery. Quality oak logs well packede in delivery pallet
25 April 2026
Reply from Firewood.co.uk
Dear Anthony,
Thank you for your feedback. We’re delighted to hear that you were pleased with the communication throughout the ordering and delivery process.
It’s also great to know that you’re happy with the quality of the oak logs and how well they were packed on the pallet. We really appreciate you taking the time to share your experience.
Kind regards,
Km
Reply from Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that everything went smoothly from placing your order through to delivery.
It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
The delivery driver was rude
The delivery driver was rude, aggressive and uncooperative . He was extremely reluctant to drive down an access road that is used by bin lorries every week,
17 April 2026
Reply from Firewood.co.uk
Dear Bobby,
Thank you for your feedback. We’re very sorry to hear about your experience with the delivery driver.
We understand how concerning it must have been to encounter behaviour that felt rude, aggressive, and uncooperative, particularly when access to your property is normally suitable for larger vehicles. This is not the standard of service we expect from our delivery partners.
Your comments will be raised with the courier as a matter of urgency so this can be investigated further.
Kind regards,
KM
Product is very inconsistent
My first order for all Ash was 11/25. Very satisfactory burnt well and delivery was prompt and efficient. I had an email in March offering a special price for an end of Premium hardwood deal at £269. I ordered it and it arrived promptly. However, the "Premium Hardwood" was nowhere near the quality I was expecting and as illustrated on the website. I wrote an email to the company to complain, rather than put a poor review on TrustPilot. The gist was "An unidentifiable assortment of wood that looks like it has been through a machine that has crushed and milled each log such that they are severely frayed on all surfaces. When burnt, the fraying catches quickly and is gone leaving a blackened centre that in most cases, tends to smoulder not burn properly. The crate also contained about 20% of pieces that should better be described as large kindling than logs." I have not had a reply.
6 April 2026
Unprompted review
Reply from Firewood.co.uk
Dear Martin,
Thank you for your feedback and for giving us the opportunity to address your concerns directly before leaving a review.
We’re pleased to hear that your first order of ash logs met your expectations and that the delivery service was prompt and efficient. However, we’re very sorry to hear that your more recent order of Premium Hardwood did not reflect the quality you expected based on both your previous experience and the product description online.
We understand your concerns regarding the condition, consistency, and burn performance of the logs, particularly the amount of fragmented wood and smaller pieces included in the crate. We’re also sorry that you did not receive a response to your email, as this is not the level of customer service we aim to provide.
Your comments will be raised with the relevant teams for review and investigation.
Kind regards,
KM
Why only 4 *
Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afternoon, and it was here by 08.30 on the following Monday.
While we didn't recieve adequate notice, from the delivery company, the drivers were very helpfull in their duties. Bought 3 full crates of Birch, will order the 4th when the weather is better.
23 April 2026
Reply from Firewood.co.uk
Dear Barrie,
Thank you for your feedback and for choosing us again this year. We’re delighted to hear that your experience has been so positive and that we’ve come close to a perfect score!
It’s great to know your order arrived quickly and that the drivers were helpful on delivery. We do appreciate your comments regarding the delivery notice, and this is something we will continue to work on improving.
We really value your continued support and look forward to supplying you again when you’re ready to place your next order.
Kind regards,
KM
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