Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... See more
Company replied
Well packaged along with quick delivery. The double crate was tightly packed with excellent Kiln Dried Oak which cut into the correct size pieces to fit my stove. Far etter and more wood than a loo... See more
Company replied
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
Company replied
Company details
- #32 of 38 best companies in Firewood supplier
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great place to buy excellent Firewood
Good service ordering the Firewood through to the Delivery helpful and professional
30 March 2026
Reply from Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.
Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Julian,
Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Delivered to wrong address
Delivered to wrong address, waited a week and still no wood. Minimal communication. Fault is with delivery man but we are still without any fuel.
31 March 2026
Reply from Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.
While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.
Kind regards,
KM
Product was delivered on time
Product was delivered on time, as expected and the delivery driver dropped the pallet of logs exactly where I asked using an electric pump truck. All round very good.
31 March 2026
Reply from Firewood.co.uk
Dear Iano,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.
It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
Quick delivery
Quick delivery, wood looks decent and was well packaged no wasted space in the crate.
7 April 2026
Reply from Firewood.co.uk
Dear Jamie,
Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.
It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallet arrived in time with helpful driver
Pallet arrived in time with helpful driver to place it my garage. The logs are clean and light with no trouble.
7 April 2026
Reply from Firewood.co.uk
Dear Eirian,
Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.
It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Great delivery and wood
31 March 2026
Reply from Firewood.co.uk
Dear David,
Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Good size
Good size, dry and ready to burn, quick delivery, but would welcome a little more notice of the delivery time
from the delivery company.
6 April 2026
Reply from Firewood.co.uk
Dear Ken,
Thank you for your feedback. We’re pleased to hear that you were happy with the size and quality of the firewood and that it arrived dry, ready to burn, and promptly delivered.
We also appreciate your comment regarding delivery notifications. We understand how helpful it would be to receive a little more advance notice of the delivery time, and your feedback will be shared with the delivery team for review.
Kind regards,
KM
Promt delivery very polite driver …
Promt delivery very polite driver very pleased will use again
6 April 2026
Reply from Firewood.co.uk
Dear Anthony,
Thank you for your feedback. We’re delighted to hear that your delivery was prompt and that the driver was very polite. It’s great to know you were pleased with the overall experience.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
5 star experience
I continue to use this company because from order to the delivery is seamless. Palletways the delivery company is very much part of this efficiency. Thank you
6 April 2026
Reply from Firewood.co.uk
Dear Kent,
Thank you for your kind feedback and for your continued support. We’re delighted to hear that you find the whole process from ordering through to delivery seamless.
It’s also great to know that the delivery service has played a positive part in your experience. We really appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
Kind regards,
KM
A helpful lorry driver.
The Lorry driver was most helpful in getting the pallet of firewood onto our property.
6 April 2026
Reply from Firewood.co.uk
Dear John,
Thank you for your feedback. We’re delighted to hear that the lorry driver was so helpful in getting the pallet of firewood onto your property.
We always aim to provide a smooth and supportive delivery experience, so it’s great to know the driver went the extra mile to assist you. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Driver had a ridiculous electric…
Driver had a ridiculous electric wheeler that couldn't get the crate over the gravel. Left the crate outside the gate. Will never use again
6 April 2026
Reply from Firewood.co.uk
Dear Sara,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the delivery experience.
Tail-lift lorries and pallet trucks require clear, firm, and level access, and surfaces such as gravel can make it difficult to move heavy pallets safely. Deliveries are therefore made on a kerbside basis, meaning the driver will unload to the nearest safe point at the property boundary, such as the driveway entrance.
We understand this may not have met your expectations on this occasion, and we appreciate you taking the time to share your experience.
Kind regards,
KM
Used them several times
Used them several times, recommended them to friends and family . ‘Nuff said !
30 March 2026
Reply from Firewood.co.uk
Dear Stuart,
Thank you for your fantastic feedback! We’re delighted to hear that you’ve used us several times and have even recommended us to your friends and family — that really means a lot to us.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
KM
Good quality firewood
Good quality firewood, very accommodating and friendly delivery (Farrall’s). Chose and paid for day of delivery but no tracking info until 12.30pm on day of delivery but then had a 2 hour delivery slot given, confirmation of dispatch maybe day before would be helpful to know it’s definitely on the way.
29 March 2026
Reply from Firewood.co.uk
Dear Paul,
Thank you for your feedback. We’re delighted to hear that you were happy with the quality of the firewood and that the delivery was accommodating and friendly.
We’re sorry, however, that the tracking information was only provided on the day of delivery. We understand how helpful it would be to receive confirmation in advance, particularly when a specific delivery day has been selected.
We appreciate you taking the time to share your experience, and your comments will be used to review our communication process to help provide clearer updates ahead of delivery in future.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Bev,
Thank you for your feedback. We’re pleased to hear that the offloading made things much easier for you and helped improve your delivery experience.
We always aim to make the process as smooth and convenient as possible, so it’s great to know this made a difference. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that you found our service and delivery to be very good and professional.
Providing a reliable and efficient experience for our customers is always our priority, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallets needed to be broken down by…
Pallets needed to be broken down by delivery company which meant l needed to spend several hours restacking.
8 April 2026
Reply from Firewood.co.uk
Dear Dave,
Thank you for your feedback. We’re sorry to hear that your delivery required the pallets to be broken down and that you had to spend time restacking the goods. We understand how inconvenient and time-consuming this must have been.
We appreciate you bringing this to our attention, as it helps us review how our deliveries are handled by our logistics partners and where improvements can be made to ensure orders arrive in a more manageable condition.
Kind regards,
KM
Wood supplied as ordered
Wood supplied as ordered, a little late and no updates.
Driver was very helpful and polite. So far burns ok but Alder is not Ash!
28 March 2026
Reply from Firewood.co.uk
Thank you for taking the time to share your feedback!
We’re glad to hear the wood was supplied as ordered and that the driver was helpful and polite. We’re sorry the delivery was a little late and that you didn’t receive updates along the way—we’ll work on improving communication. It’s also noted that Alder was supplied instead of Ash, and we appreciate you pointing this out. Your comments are very valuable in helping us improve both service and product accuracy.
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Good Service and Product
This is the second load and it is very good. Burns well and service is good.
2 April 2026
Reply from Firewood.co.uk
Thank you for your lovely feedback!
We’re delighted to hear this is your second load and that you’re so pleased with the quality. It’s great to know the logs burn well and that you’ve found our service reliable—we truly appreciate your continued support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Reply from Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear the order arrived on time, at a good price, and that everything was just as expected. It’s great to know you’re happy with both the product and the service—we truly appreciate your support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
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