Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
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Review summary
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Reviews shaping this summary
Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... See more
Company replied
Well packaged along with quick delivery. The double crate was tightly packed with excellent Kiln Dried Oak which cut into the correct size pieces to fit my stove. Far etter and more wood than a loo... See more
Company replied
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
Company replied
Company details
- #32 of 38 best companies in Firewood supplier
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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It’s good to be offered sale prices
It’s good to be offered sale prices, and the delivery process was excellent once again.
3 April 2026
Reply from Firewood.co.uk
Dear Ray,
Thank you for your feedback. We’re delighted to hear that you appreciated our sale prices and that the delivery process was excellent once again. It’s always great to know our efforts to make ordering and delivery smooth are noticed and valued.
We really appreciate you taking the time to share your experience and look forward to continuing to provide the same level of service in future orders.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Janet,
Thank you for your feedback. We’re pleased to hear that your delivery was fast and that the pallet was left exactly where you requested. It’s great to know that everything went smoothly and met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Walter,
Thank you for your feedback. We’re pleased to hear that your delivery was prompt and that you were happy with the quality of the product. We always aim to provide reliable service alongside high-quality firewood and pellets.
We appreciate you taking the time to share your experience and hope to continue providing you with the same level of service in future orders.
Kind regards,
KM
I ordered B grade premium hardwood 2m…
I ordered B grade premium hardwood 2m cubed pallet. Happy to take what came really BUT got pizza oven wood. Stick like pieces, so that’s what they’ll be used for. Or I’d have to reload with 6 pieces that last 30mins. No returns on b grade so lesson learned.
2 April 2026
Reply from Firewood.co.uk
Dear Bobby,
Thank you for your feedback. We’re sorry to hear that the logs you received were not as expected and were more suited to kindling or pizza oven use rather than larger, longer-burning pieces. We understand how this can be disappointing, even when ordering B-grade products.
We appreciate you taking the time to share your experience, as it helps highlight expectations around product variation and how this can impact usage. Your comments will be shared with our team to review how we communicate product specifications more clearly.
Kind regards,
KM
Max crate gives a good price.
The max crate makes for a very good price, and the delivery arrangements were straightforward. The logs are not a uniform size, so if you require nice looking logs to store in your house, probably not for you. I also encountered a problem with the delivery as the pallet was not strong enough for the weight of logs in a max crate, and had broken, making delivery difficult, but the delivery guy persevered, but had to put it in my garage sideways, which made unloading problematic. Sort this out and it's 5 stars.
7 April 2026
Reply from Firewood.co.uk
Dear Peter,
Thank you for your detailed feedback. We’re pleased to hear that you found the Max Crate to offer great value and that the delivery arrangements were straightforward.
We appreciate your comments regarding the log sizes and the pallet issue. We’re very sorry that the pallet broke during delivery, making unloading more difficult, and we understand how frustrating this must have been. We’ll share your feedback with our team to review the crate construction and ensure this is addressed for future deliveries.
We’re glad our delivery driver persevered to get your order safely to you, and we truly appreciate you taking the time to share your experience.
Kind regards,
KM
Can’t give a review yet as I haven’t…
Can’t give a review yet as I haven’t received my order of logs. Hoping to hear soon about a delivery date. Have received logs in the past without any delivery problems. Logs are of good quality.
On 8 April a now very happy to report delivery has just been made and quality of logs is as always, excellent.
7 April 2026
Reply from Firewood.co.uk
Dear Hilary,
Thank you for your feedback and for your continued support. We’re pleased to hear that you’ve been happy with the quality of our logs in the past.
We’re happy to confirm that your order has now been delivered today. We apologise for the delay in communication and appreciate your patience.
Kind regards,
KM
Easy process from ordering to delivery.
24 March 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re glad to hear you found the entire process from ordering to delivery easy and straightforward.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
We placed an order and selected a…
We placed an order and selected a specific date to be delivered at an extra cost, unfortunately, this was delivered on the date and it was needed for the bank holiday weekend. I chased up with no response, and received an automated email 5 days later stating it was out for delivery. We requested a full refund and didn’t take the delivery.
2 April 2026
Reply from Firewood.co.uk
Dear Jodie,
Thank you for your feedback. We’re very sorry to hear about the issues with your delivery date and the lack of timely communication, especially given the importance of receiving it for the bank holiday weekend. We completely understand your frustration.
Please be assured that one of our agents is in contact with you to resolve this matter and ensure your concerns are addressed. We appreciate your patience and your feedback, which helps us improve both our communication and delivery processes.
Kind regards,
KM
Another Great Delivery Experience
efficient, great communications and an extremely helpful delivery driver.
Thank you.
31 March 2026
Reply from Firewood.co.uk
Thank you for your wonderful feedback!
We’re thrilled to hear you found our service efficient, appreciated the communication, and had a positive experience with our delivery driver.
We really value your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Reply from Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear you found our online service good and that your delivery was prompt.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Quick delivery.
Quick delivery.
Ordered a crate of logs, they were well wrapped protecting the logs from rain.
Delivered via palletway, driver placed the crate exactly were i requested at side of my property.
Logs are ideal size for my multi fuel stove.
2 April 2026
Reply from Firewood.co.uk
hank you for your detailed feedback!
We’re delighted to hear that your logs arrived quickly, well-protected, and exactly where you wanted them. It’s great to know they’re the ideal size for your multi-fuel stove.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Arrived on time good burn time
1 April 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re glad to hear your order arrived on time and that the burn time met your expectations.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Good Delivery driver very helpful but…
Good Delivery driver very helpful but it burns to quick for me
20 February 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re glad to hear you had a positive experience with our delivery driver. We’re sorry the firewood burns a little quicker than you’d like, and we appreciate your honest comments.
Your input helps us continue to improve our products and service!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Friendly staff, quick delivery and excellent product…
Knowledgeable person took our order after answering a few questions. It arrived very quickly and the delivery guy was extremely helpful. In all it was an excellent purchase and we are very happy.
30 March 2026
Reply from Firewood.co.uk
Thank you so much for your kind feedback!
We’re delighted to hear that our team was able to answer your questions, that your order arrived quickly, and that the delivery was helpful. It’s wonderful to know you’re happy with your purchase.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
First class service
29 March 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re thrilled to hear you’re happy with our service. Your support means a lot to us!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Product as described good value for…
Product as described good value for money ,first class delivery service delivered on time,driver moved crate on a pallet truck up the drive up to wood store have used this company before and will use them again
1 April 2026
Reply from Firewood.co.uk
Thank you for your fantastic feedback!
We’re delighted to hear that the product met your expectations, offered good value, and that our delivery service was first class. It’s great to know the driver was able to place the crate exactly where you needed.
We really appreciate your continued support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent driver very accommodating and…
Excellent driver very accommodating and very polite thank you
29 March 2026
Reply from Firewood.co.uk
Thank you for your kind feedback!
We’re delighted to hear that our driver was accommodating and polite. We’ll be sure to pass your compliments on.
We really appreciate your support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
The wood (ash) is great
The wood (ash) is great , nicely dried.
The only thing is that the people you have deliver
use a normall lorry and a pallet lifter trolley , thus means they cannot deliver onto a gravel / stone drive.
Would be much better if they used a lorry with a
grab arm loader. They also refused to back the vehicle onto my drive with some wet excuse about they didn't want to get sued with people claiming damage to the drive. I get wood from other suppliers and they all deliver with grab arm and reverse back onto my drive.
29 March 2026
Reply from Firewood.co.uk
Dear Michael,
Thank you for your feedback. We’re pleased to hear that you’re happy with the quality of the ash and that it was nicely dried.
We appreciate your comments regarding the delivery method and understand the limitations of pallet trucks on gravel or uneven surfaces. We also recognise your frustration with the access restrictions and the driver’s concerns. Your feedback is very helpful, and we will take this into consideration as we review our delivery options and communication around access requirements.
Thank you again for taking the time to share your experience.
Kind regards,
KM
More like a tidting up of the woodyard…
More like a tidting up of the woodyard than good hardwood logs.
Very disappointing after many excellent deliveries.
30 March 2026
Reply from Firewood.co.uk
Dear David,
Thank you for your feedback. We’re very sorry to hear that this delivery did not meet the high standards you’ve experienced with us previously. We completely understand your disappointment, especially after many positive orders.
Your comments regarding the quality of the logs have been noted and will be shared with our team for review. An agent will be in contact with you shortly to look into this further and help resolve the issue.
We appreciate your continued support and the opportunity to make this right.
Kind regards,
KM
Reply from Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that everything went smoothly and as expected.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
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