Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... See more
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Review summary
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Reviews shaping this summary
Delivery completed in 24 hours. Courtesy call day before to confirm delivery date and approximate delivery time. Driver texted me 45 minutes before arrival, Max crate of Ash logs 🪵 delivered to my dr... See more
Company replied
Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
Company replied
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
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Company details
- #32 of 38 best companies in Firewood supplier
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that everything went smoothly and as expected.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Delivered on day requested.
Delivered on day requested.
I was kept fully informed by the courier and the driver was very helpful.
29 March 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re glad to hear your order was delivered on the day requested, that the courier kept you informed, and that the driver was helpful.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Reply from Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear that you continue to find our service quick and efficient.
We really appreciate your ongoing support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
I ordered mixed hardwood and that’s…
I ordered mixed hardwood and that’s what I was expecting, a mix of hardwoods. Instead I received Alder. It’s very low density so has the lowest energy per Kg of all the hardwoods. So it burns fine but just isn’t very good value and takes up storage space. Firewood in general is 2-3x more than gas per kWh anyway.
29 March 2026
Reply from Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re sorry to hear that the product you received did not meet your expectations.
Our mixed hardwood can vary in species depending on availability, and we understand your concerns regarding density and value, particularly if a higher proportion of Alder was included. Your comments have been noted and will be shared with our team to review product consistency and communication.
We appreciate you taking the time to share your experience, as it helps us improve both our products and service.
Kind regards,
KM
Website is easy to browse for the…
Website is easy to browse for the perfect heating solution (logs can be ordered in bags, nets or crates for storage) or as wood pellets and is quick to order and delivery was free. Although we have a sloping drive, the pallet pump was able to take the crates to where they were needed. Very happy with the price, quantity and quality of the wood and this was a repeat order.
29 March 2026
Reply from Firewood.co.uk
Dear Gareth,
Thank you for your detailed feedback! We’re delighted to hear that you found our website easy to navigate and that ordering your preferred logs or wood pellets was quick and convenient.
It’s wonderful to know that the free delivery and pallet pump made placing the crates on your sloping drive hassle-free. We’re also pleased that you were happy with the price, quantity, and quality of the wood, and that this has been a positive repeat experience. Your support and feedback are very much appreciated!
Kind regards,
KM
Reply from Firewood.co.uk
Thank you for taking the time to leave us a review. We are thrilled to hear that your delivery arrived promptly and that our driver provided such helpful service. Our delivery team works hard to make the process as smooth as possible, so we’ll be sure to pass your kind words along to them.
Thanks for choosing us!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
great service and pallet placed where…
great service and pallet placed where we wanted it
thanks for your help
29 March 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that you’re happy with the service and that the pallet was placed exactly where you wanted it.
We really appreciate your support!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Quick swift problem free delivery that…
Quick swift problem free delivery that was free also
Great quality wood burns nice and slow
29 March 2026
Reply from Firewood.co.uk
Thank you for your wonderful feedback!
We’re delighted to hear that your delivery was quick, problem-free, and that the firewood is of great quality and burns nicely and slowly.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Fantastic price for a pallet load of…
Fantastic price for a pallet load of logs, they came when they said, I was kept updated by text on the day about delivery and the guy who delivered them was super polite and helpful!
28 March 2026
Reply from Firewood.co.uk
Thank you for your fantastic feedback!
We’re thrilled to hear that you found the logs great value, that the delivery updates kept you informed, and that our driver was polite and helpful.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Very reasonable but probably not for larger woodburners
Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed.
Price was reasonable and stacking on the pallet made stacking this end much easier than a loose load.
Logs were a little on the less chunky side for my larger woodburner with quite a lot of cut post segments.
26 March 2026
Reply from Firewood.co.uk
Dear John,
Thank you for your feedback! We’re pleased to hear that you were happy with the booking process, communication, and the convenience of the powered pallet truck delivery. It’s also great to know that the palletised stacking made things easier for you at your end.
We appreciate your comments regarding the log size and understand that smaller pieces may not be ideal for larger wood burners. Your feedback has been noted and will be shared with our team to help improve consistency in future orders.
Kind regards,
KM
Our log order was on time,never had to…
Our log order was on time,never had to wait ,the delivery was great very pleased
27 March 2026
Reply from Firewood.co.uk
Thank you for your feedback!
We’re delighted to hear that your log order arrived on time and that the delivery met your expectations.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Excellent product and speed of delivery…
Excellent product and speed of delivery from Firewood.co.uk
We wouldn’t use any other provider.
19 March 2026
Reply from Firewood.co.uk
Thank you for your fantastic feedback!
We’re thrilled to hear that you’re happy with both the quality of our product and the speed of delivery. It’s wonderful to know you trust us as your go-to provider.
We truly appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
order never arrived
order never arrived. no replies to emails and no contact followed up. phone calls were left on hold and then cut off. eventually called and got through to someone and was refunded but only after a month of trying.
22 March 2026
Reply from Firewood.co.uk
Dear Lucy,
Thank you for your feedback, and we sincerely apologise for the experience you’ve had. We completely understand how frustrating it must have been to deal with an order that never arrived, along with the lack of communication and difficulty reaching our team.
This is not the level of service we aim to provide, and we’re very sorry for the inconvenience caused. While we’re glad the refund was eventually processed, we recognise that this took far too long and fell short of expectations.
Your feedback has been shared internally so we can improve both our communication and customer support processes going forward.
Kind regards,
KM
Reply from Firewood.co.uk
Thank you for your feedback!
We’re pleased to hear that your delivery was prompt and that you’re happy with the quality of the wood.
We appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Reply from Firewood.co.uk
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying both the superb service and the quality of the wood, with its long burn time and great heat.
We really appreciate your support and look forward to serving you again!
If you have a moment, we’d be incredibly grateful if you could share your experience with a Google review.
Niki - CS Team
Quick and efficient delivery and a nice…
Quick and efficient delivery and a nice product at a reasonable price.
25 March 2026
Reply from Firewood.co.uk
Dear Jamie,
Thank you for your feedback! We’re really pleased to hear that you found the delivery quick and efficient and that you’re happy with the quality of the product.
Providing reliable service alongside good value is something we always aim for, so it’s great to know your experience reflects this. We truly appreciate you taking the time to share your thoughts.
Kind regards,
KM
Buyer beware of inaccurate product description
Have used this company now for a few years, the hastle free ordering, value for money and speedy delivery has always been great. But this time I ordered the premium hardwood crate which is supposed to be their best product, hardest, longest and cleanest burning wood. Unfortunately I do not find this the case, other products they sell for a less premium price are better than this. Some of the logs are deffinately not hard wood, you can tell by the weight, feel and look and by how quickly it's burnt and the soot it leaves. I will not be buying this particular product again.
6 January 2026
Reply from Firewood.co.uk
Dear Andrew,
Thank you for your feedback and for being a loyal customer over the years. We’re really pleased to hear that you’ve consistently found our ordering process hassle-free, with good value and speedy delivery.
We’re sorry to hear that this particular order of premium hardwood did not meet your expectations. We understand your concerns regarding the quality and burn characteristics, and your comments have been noted and will be shared with our team for further review.
We appreciate you taking the time to share your experience, and we’re sorry that this product did not reflect the standards you’ve come to expect from us.
Kind regards,
KM
Product and delivery first class
Product and delivery first class, extra help to place crate in garage, very helpful indeed, thank you. 4* only because I had such short notice of actual delivery day/time, only aware when truck pulled up! (Presumably not the fault of the driver). Thank you.
23 March 2026
Reply from Firewood.co.uk
Dear MommaBee,
Thank you for your feedback! We’re delighted to hear that you found the product and delivery first class and that the team was able to help place the crate in your garage.
We appreciate your note regarding the short notice of the delivery day/time and will take this on board to improve our communication in the future.
Kind regards,
KM
Reply from Firewood.co.uk
Dear Customer,
Thank you for your feedback! We’re glad to hear that you were happy with the product and that it was delivered on time.
Kind regards,
KM
Good delivery
Good delivery, driver very helpful put pallet exactly where I wanted it.
Good size logs.
Ordered monday, delivered Wednesday.
23 March 2026
Reply from Firewood.co.uk
Dear Iris,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was helpful, and that you were happy with the log sizes and fast turnaround from order to delivery.
Kind regards,
KM
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