Firewood Direct Reviews

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4.8

Firewood supplier

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company, particularly praising the reliable and efficient service. Customers frequently praise the fast delivery times and the exceptionally helpful drivers who often place the heavy firewood directly where it is needed. Consumers also highlight the outstanding quality of the wood, noting that it burns efficiently, provides great long-lasting heat, and arrives well packaged. However, some reviewers were not happy with the delivery process, mentioning a frustrating lack of advance notice regarding the exact arrival time. A few other people also felt that communication could be improved, as they experienced minor delivery delays or unexpected drop-offs requiring extra effort.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and reliability of... See more

Product

Customers had positive experiences with product, expressing overall satisfaction with the high quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the wood is very dry, burns... See more

Service

Consumers find service to be exceptionally positive, praising fast deliveries and highly competitive prices.... See more

Staff

People report positive experiences with staff, describing team members as friendly, efficient, and very... See more

Reviews shaping this summary

Great service , order arrived two days after order , and especially happy with the delivery driver who saw my house is off car park and using a wheelie truck brought pallet down to side of house ! Mor... See more

Company replied

The delivery driver went out of his way to make the delivery as easy as possible for us. We live on a narrow road and yet he managed to get the truck into our driveway which is a lot harder than it so... See more

Company replied

Great service and product. Slight supply issues but was sorted within a day and logs arrived within 3 days of ordering. Company kept me informed all through the process. Would highly recommend and wil... See more

Company replied

I've received fantastic customer service from Firewood Direct. I dealt with Kornel who was very curtious and dealt with all my info gathering questions very professionally. Both my deliveries were o... See more

Company replied

Company details

Written by the company

Firewood Direct is Ireland’s dedicated supplier of premium kiln-dried firewood, delivering high-quality hardwood logs directly to homes and businesses nationwide. We focus on providing clean-burning, efficient, and reliable firewood that customers can depend on. Every product we offer is properly dried (<15% moisture), sustainably sourced, and carefully prepared to ensure excellent performance in fireplaces, stoves, fire pits, and wood-burning appliances. Our mission is simple: make premium firewood accessible, consistent, and hassle-free. We offer easy online ordering and nationwide delivery, while being committed to a smooth experience from start to finish. We take quality seriously - each batch of firewood is processed to achieve ideal moisture levels, giving you hotter, cleaner, and longer-lasting burns with minimal smoke and ash. At Firewood Direct, customer satisfaction is at the core of our business. We believe in clear communication, honest service, and dependable delivery. Whether you’re heating your home daily, keeping a holiday cottage warm, or enjoying occasional fires with friends and family, we provide a product you can trust. We continue to grow thanks to our loyal customers and their feedback. Your reviews help us improve, innovate, and maintain the highest standards in Ireland’s firewood market. Firewood Direct - premium heat, delivered to your door.

Contact info

4.8

Excellent

90 reviews

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All reviews

(90)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 1, 2026

I’m delighted with the product and specifically with kornel who was amazing help guiding me to find exactly what I need. Delivery was extremely quick too

18 December 2025

Unprompted review

Reply from Firewood Direct

Mar 19, 2026

Thanks Curtis! Really appreciate the shout-out. Glad we could help you find the right fit and get it to you quickly. Enjoy the firewood!

Jan 22, 2026

On timeOn time, no hassle, clear updates on delivery

On time, no hassle, clear updates on delivery

7 January 2026

Reply from Firewood Direct

Mar 19, 2026

Thanks Rob, that's exactly the experience we aim for. Appreciate the review!

Jan 22, 2026

Great service reliable deliveries.

Great service reliable deliveries.
Would recommend wholeheartedly

22 January 2026

Unprompted review

Reply from Firewood Direct

Mar 19, 2026

Thanks Patrick, really appreciate the recommendation!

Jan 21, 2026

On time and delivery to spot I wanted

14 January 2026

Reply from Firewood Direct

Mar 19, 2026

Thanks Peter, glad we hit the mark on timing and placement!

Jan 20, 2026

Fast delivery and great product

13 January 2026

Reply from Firewood Direct

Mar 19, 2026

Thanks Kay, appreciate the review. Enjoy the firewood!

Jan 19, 2026

Delighted with the firewood. Highly recommend to anyone in the market looking for high quality firewood for a fair price.

12 December 2025

Unprompted review

Reply from Firewood Direct

Mar 19, 2026

Thanks Aleks! Really appreciate the recommendation. Glad you're happy with the quality and value.

Jan 2, 2026

High Quality Firewood

Ordered a Big crate before Christmas and received fast delivery. The logs are very efficient and burn for a long time. Amazing quality

24 December 2025

Unprompted review

Reply from Firewood Direct

Mar 19, 2026

Thanks for the review! The Big Crate is a great choice. Glad the logs are burning well and lasting. Enjoy!

Jan 2, 2026

Great experience

Great experience, my order arrived on time and great value for money ! Customer service was A1 also !

2 January 2026

Unprompted review

Reply from Firewood Direct

Mar 19, 2026

Thanks Tristian! Great value and A1 service is exactly what we're going for. Appreciate the review!

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