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Firstleaf Wine Reviews 868

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent selection of wines available. Many appreciate the efficient delivery service, noting that shipments arrive securely packaged and on time. People also highlight the outstanding service, particularly the personalized recommendations and the helpfulness of the wine concierges who curate selections based on individual preferences. However, some customers expressed dissatisfaction with the subscription service, mentioning issues like receiving duplicate wines in different shipments or finding the selections repetitive over time. A few also felt the service lacked personalization and that the overall quality of the wines, even with upgrades, was only fair.

What people talk about most

Product

Customers had positive experiences with product. Reviewers appreciate the quality and variety of wines, often... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the delicious and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the prompt and reliable... See more

Service

Clients share positive opinions on service, with many praising the excellent wine selections, fast... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Some customers express satisfaction, praising the... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, except you can't leave review comments/tasting notes from the app. Thumbs up/down is nice, but I have to go to the website to add my personal comments.

Company replied

Rated 4 out of 5 stars

Their review process helps you target the wines you like and they use that flavor profile to suggest other wines you might like.

Company replied

Rated 4 out of 5 stars

Most wines are very good. Usually 1-2 out of 6 are drinkable, but I wouldn’t buy another.

Company replied

Rated 4 out of 5 stars

Good wine and dood selection. Plenty of help if you need it! Classy people.

Company replied


Company details

  1. Wine club
  2. Wine shop
  3. Winery

About Firstleaf Wine

Written by the company

We map your preferences to our portfolio of award-winning wines so you don't have to.

Personalized Wines, Delivered

No two palates are alike — and your wine should reflect that. To get started, you take a quick quiz with questions about what you like to eat and drink. Your responses inform the wines we choose for you and your ratings inform future shipments, creating a wine subscription that evolves as you do. Fun fact: 98% of our monthly club shipments are unique!

Endless Exploration

Discover the world of wine without leaving home. Firstleaf’s expertly crafted portfolio introduces you to bottles from the best wine regions and varietals across the globe. With thousands of wines tasted each year, only the finest make it into our collection. Every shipment includes new wines, ensuring a fresh and exciting tasting experience with every box. If you want to see a summary of the wines you’ve enjoyed, check out your WinePrint!

Award-Winning Wine at Unbeatable Value

We partner directly with world-class winemakers to bring you award-winning wine at up to 60% off retail prices. With no middleman, you're guaranteed premium quality and exceptional value in every bottle. The average annual savings for our wine club members is $500 compared to retail. And with our satisfaction guarantee, you can try new wines risk-free — if you don’t love it, you’ll get a credit toward your next pick.

Personalize wines    Visit store    Open app

Get your first 6 wines for $44.95 + free shipping!

Written by the company

The best subscription wines at the best value, guaranteed.

Enjoy wine without the worry

We’ll credit you for the price of the bottle if you don’t like a wine we select for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

868 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

An ok wine club.

After reading the reviews, I decided to try this wine club. The shipping was quick, and the packaging was fantastic. However, the wine prices, even at their discounted rate, are high. You are not saving or getting a good deal. If you want wine shipped to your home safely and don't mind paying extra, this may be right for you.

23 March 2025
Unprompted review
Firstleaf Wine logo

Reply from Firstleaf Wine

Thank you for the feedback! We aim to get you your wines as quickly and safely as possible. We're also happy to offer credit for any disliked wines under our Satisfaction Guarantee. You can reach out to our team anytime at service@firstleaf.com.

Rated 4 out of 5 stars

I've only opened one of the new wines…

I've only opened one of the new wines - that Mo.6 blend- it's OK.

19 February 2025
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Reply from Firstleaf Wine

Thank you for the honest review! Our recommendations get better as you rate your wines and we'll credit any disliked wines under our Satisfaction Guarantee if we miss the mark. Please feel free to reach out to our Member Experience team at service@firstleaf.com and we'll make it right.

Rated 5 out of 5 stars

We really like the First Leaf Wine…

We really like the First Leaf Wine Club. They have a good selection of wines that are appealing to our taste buds and provide us the ability to tailor their selection by liking or disliking what they send. So far there have only been two or three wines that we did not like. And, even then, they weren't bad wines, they just didn't appeal to us. We also like to order some of their more expensive Fine Wines now and then.

21 February 2025
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Reply from Firstleaf Wine

It's great to hear you're enjoying most of the wines so far! We're happy to offer credit for any disliked wines under our Satisfaction Guarantee - just reach out to our team at service@firstleaf.com.

Rated 5 out of 5 stars

Favorite Wine Subscription!

We have tried several wine subscriptions and Firstleaf is by far our favorite. The variety and uniqueness of the wines is what sets it apart. We have only had one repeat bottle in all of the months we have had the subscription. The tasting and pairing guide that comes with each box is so wonderful and really helpful.

25 February 2025
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Reply from Firstleaf Wine

Thank you for the great feedback! We take pride in our selection of award-winning wines and hope you enjoy the next box.

Rated 5 out of 5 stars

I loved to experience new wines

I loved to experience new wines. Being a wine lover with extensive knowledge, I found myself always heading to my "go-tos". This has helped me open back up. I've found that my favorite Chardonnays come from the Maule Valley & Africa my favorite Chennin Blancs from South Africa. Thank you because these are just a few.

22 February 2025
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Reply from Firstleaf Wine

We're happy to hear we've been able to help you explore new wines! Our Wine Concierge team is also available if you'd like to hear about new releases to the club.

Rated 5 out of 5 stars

First Leaf "gets it"!

First Leaf "gets it" and they go the extra mile to ship wines I love. E-mails from sommelier, Lindsay, and yes, I have had phone conversation with her, as well. She is so knowledgeable!

20 December 2024
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Reply from Firstleaf Wine

Its good to hear you had such a great experience with Lindsay! Our Wine Concierge team is always available to further customize orders.

Rated 5 out of 5 stars

Great wine

Great wine, great customer service, easy to use web site.

15 February 2025
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Reply from Firstleaf Wine

Great to hear we were able to provide a seamless experience and thanks for the review!

Rated 5 out of 5 stars

I talked to someone I regards to my…

I talked to someone I regards to my wine choice I told I preferred Pinot Noir over heavier wines so she helped me, I appreciate her help

6 January 2025
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Reply from Firstleaf Wine

Thanks for the review! We're always happy to include specific varietals in club orders, just reach out when you're ready to process your next shipment.

Rated 5 out of 5 stars

This is coming from a senior citizen…

This is coming from a senior citizen who is no wine expert, but enjoys a glass of wine every so often. Firstleaf Wine Club works well for me because i do not need a lot of shipments throughout the year, so my options are easy to handle when i need to move the next shipment out a bit. When my son and his girlfriend--singing partner--are here, it is great to have several bottles on hand, so we can celebrate a family reunion time with them. They are always grateful to have several types of good wine available; they know more about good wine than i do.

9 March 2025
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Reply from Firstleaf Wine

Great to hear the flexible schedule works for your needs and thank you for the review!

Rated 5 out of 5 stars

Great selection of wines

Great selection of wines, fair prices, great tasting. I love Firstleaf!

5 March 2025
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Reply from Firstleaf Wine

We're so happy you love the club - feel free to reach out if there's anything we can do to make it even better!

Rated 5 out of 5 stars

I always enjoy the wines that Firstleaf…

I always enjoy the wines that Firstleaf sends to me, discovering wines that are unavailable to me in local stores, and broadening my knowledge of wines. The printed information regarding the wines that are sent also enhances this learning experience. Communication from Firstleaf is excellent as is the delivery process.

28 January 2025
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Reply from Firstleaf Wine

Happy to hear we're able to expand your wine knowledge and hope you enjoy the next shipment!

Rated 5 out of 5 stars

I purchased this for my wife for…

I purchased this for my wife for Christmas over 3 years ago and it has been wonderful. The wines have all be really wonderful and when one isn't preferred, we rate it and that wine or any like it will never been in her delivery in the future.

23 January 2025
Firstleaf Wine logo

Reply from Firstleaf Wine

We're so happy to hear you and your wife have enjoyed the club and thank you for the review!

Rated 5 out of 5 stars

Fun experience!

I appreciate Firstleaf accommodating our needs when we had to alter our shipment dates. There is such a great selection from all over the world. And the introduction cards for each wine make food pairings fun and easy.

21 January 2025
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Reply from Firstleaf Wine

Thank you for the kind words and we hope you enjoy your next shipment!

Rated 5 out of 5 stars

Best wine club ever!

Best wine club ever! From the concierge’s to shipping. The wine selection is outstanding and the pricing is fair! I’ve found many new delicious wines and even changed from a Pinot Grigio girl to a Grenache blanc! Once there was a wine I didn’t like and that was replaced with a delightful option. There have since been two wines that I would not buy again but they were drinkable. This is the best wine club I have ever known of!

7 November 2024
Firstleaf Wine logo

Reply from Firstleaf Wine

Happy to hear we were able to help expand your palate! We're always happy to credit for disliked wines under our Satisfaction Guarantee - just reach out to our Member Experience team and we'll make it right.

Rated 5 out of 5 stars

This would be for my most recent…

This would be for my most recent response she. I appreciate actually talking to a person about my preferences, and adjusting my member order accordingly

5 December 2024
Firstleaf Wine logo

Reply from Firstleaf Wine

So happy to hear our Member Experience team was able to help - please feel free to reach out any time!

Rated 5 out of 5 stars

Great for trying new and different wines

I love trying different wines and Firstleaf is always coming up with new and different wines. I especially enjoy the blends and wines from different countries.
Also, the concierge once contacted me and offered to refund me for the wine I ‘thumbs down’ rated, with no prompting from me. The prices are very reasonable, as well.

22 February 2025
Firstleaf Wine logo

Reply from Firstleaf Wine

Thank you for the review and we're happy to hear our Wine Concierge team was able to assist!

Rated 5 out of 5 stars

Excellent wines.

Excellent wines.
Great customer service.

13 January 2025
Firstleaf Wine logo

Reply from Firstleaf Wine

We're glad you enjoyed the wines and thank you for leaving a review!

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