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Firstleaf Wine Reviews 868

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent selection of wines available. Many appreciate the efficient delivery service, noting that shipments arrive securely packaged and on time. People also highlight the outstanding service, particularly the personalized recommendations and the helpfulness of the wine concierges who curate selections based on individual preferences. However, some customers expressed dissatisfaction with the subscription service, mentioning issues like receiving duplicate wines in different shipments or finding the selections repetitive over time. A few also felt the service lacked personalization and that the overall quality of the wines, even with upgrades, was only fair.

What people talk about most

Product

Customers had positive experiences with product. Reviewers appreciate the quality and variety of wines, often... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the delicious and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the prompt and reliable... See more

Service

Clients share positive opinions on service, with many praising the excellent wine selections, fast... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Some customers express satisfaction, praising the... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, except you can't leave review comments/tasting notes from the app. Thumbs up/down is nice, but I have to go to the website to add my personal comments.

Company replied

Rated 4 out of 5 stars

Their review process helps you target the wines you like and they use that flavor profile to suggest other wines you might like.

Company replied

Rated 4 out of 5 stars

Most wines are very good. Usually 1-2 out of 6 are drinkable, but I wouldn’t buy another.

Company replied

Rated 4 out of 5 stars

Good wine and dood selection. Plenty of help if you need it! Classy people.

Company replied


Company details

  1. Wine club
  2. Wine shop
  3. Winery

About Firstleaf Wine

Written by the company

We map your preferences to our portfolio of award-winning wines so you don't have to.

Personalized Wines, Delivered

No two palates are alike — and your wine should reflect that. To get started, you take a quick quiz with questions about what you like to eat and drink. Your responses inform the wines we choose for you and your ratings inform future shipments, creating a wine subscription that evolves as you do. Fun fact: 98% of our monthly club shipments are unique!

Endless Exploration

Discover the world of wine without leaving home. Firstleaf’s expertly crafted portfolio introduces you to bottles from the best wine regions and varietals across the globe. With thousands of wines tasted each year, only the finest make it into our collection. Every shipment includes new wines, ensuring a fresh and exciting tasting experience with every box. If you want to see a summary of the wines you’ve enjoyed, check out your WinePrint!

Award-Winning Wine at Unbeatable Value

We partner directly with world-class winemakers to bring you award-winning wine at up to 60% off retail prices. With no middleman, you're guaranteed premium quality and exceptional value in every bottle. The average annual savings for our wine club members is $500 compared to retail. And with our satisfaction guarantee, you can try new wines risk-free — if you don’t love it, you’ll get a credit toward your next pick.

Personalize wines    Visit store    Open app

Get your first 6 wines for $44.95 + free shipping!

Written by the company

The best subscription wines at the best value, guaranteed.

Enjoy wine without the worry

We’ll credit you for the price of the bottle if you don’t like a wine we select for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

868 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best Customer Service EVER!

Love the wines, never a bad bottle, love the choices, BUT, the beat part - AMAZING CUSTOMER SERVICE!!!! My wines are shipped to Walgreens. I was out of town when delivery was made - the wine was picked up to return to sender. I called Firstleaf for Help. Candice was so helpful. Not only did she work with UPS to have the wine brought back to Walgreens, she then reviewed my schedule for future wine delivery to make sure there was no conflict!

18 June 2025
Unprompted review
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Reply from Firstleaf Wine

Thank you for the kind words and happy to hear we were able to get you your wines in a timely manner!

Rated 5 out of 5 stars

I very much appreciate Firstleaf!

I very much appreciate being able to enjoy new wines and new wine regions, and to refine my Firstleaf wine bundles based on my preferences as they evolve.

21 April 2025
Unprompted review
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Reply from Firstleaf Wine

Thanks for the review - happy to hear you've enjoyed the wines so far!

Rated 5 out of 5 stars

Firstleaf wine is just plain old fun!

Firstleaf wine is just plain old fun!
Shopping in a wine store without having to go there and be confused as to what to purchase. Firstleaf keeps my ratings and makes suggestions based on my tastes and how I buy. My Concierge knows my tastes better than I! Selections are great and I love the continued opportunity to try new and different.

18 April 2025
Unprompted review
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Reply from Firstleaf Wine

It's great to hear you've had such a wonderful experience with Firstleaf! We believe in taking the guesswork out of wine selection while still exploring new wines catered to your tastes.

Rated 5 out of 5 stars

My orders are easy to track and I’m…

My orders are easy to track and I’m told approximate date when to expect shipments. I also enjoy the wines and good customer service if I call with questions. Thank you so much for your help.

3 March 2025
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Reply from Firstleaf Wine

Happy to hear you're enjoying the club and can't wait to send you the next box!

Rated 5 out of 5 stars

Always great service

Always great service! Top reason for choosing first leaf over all others out there!!!!

6 February 2025
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Reply from Firstleaf Wine

Thank you for the review and please feel free to reach out if there's anything we can do to make the club even better!

Rated 5 out of 5 stars

Experiencing wine from all over the…

Experiencing wine from all over the world. Wine that has been selected for my personalized tastes from my wine print. If I am sent a bottle that is mediocre to my tastes I know that through my rating of the wine it won’t be sent to me again. You are a very customer oriented company that I can trust and look forward to many more years of doing business with.

22 February 2025
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Reply from Firstleaf Wine

We're so happy to hear you've had a great experience so far and looking forward to sending you more great wine!

Rated 5 out of 5 stars

Good wines

Good wines! Reliable CS; concierge always polite, friendly, accessible, and knowledgeable.

16 March 2025
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Reply from Firstleaf Wine

Thank you for the kind words and hope you enjoy the next box!

Rated 5 out of 5 stars

Great service

They were very helpful with changing the delivery date.

29 March 2025
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Reply from Firstleaf Wine

Thank you for the review and glad we could help!

Rated 5 out of 5 stars

The concierge service was a great…

The concierge service was a great addition to your service. Every time they nailed the wine choices for me. The wines are fantastic too. Unfortunately the cost keeps going up and I can't afford to buy the wine as regularly as I would like.

18 January 2025
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Reply from Firstleaf Wine

We're so glad you had a great experience with our Wine Concierge team! Our membership is customizable to match your wine needs. Along with the ability to set your frequency between 2 - 12 weeks, we also have several plans with varying bottle counts which could lower your subscription rate. If you'd like to review your current settings, please send us a note at service@firstleaf.com and we're happy to help.

Rated 5 out of 5 stars

It's all about the concierges

I wish I started working with a wine concierge from the beginning. They're very help and I've enjoyed mostly everything they recommend. They're also really wonderful about adapting selections based on feedback.

17 March 2025
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Reply from Firstleaf Wine

Thank you for the kind words about our Wine Concierge team! Booking an appointment with them is as easy as a few clicks and a great resource for our members.

Rated 5 out of 5 stars

Great Experiences; Great Concierge support

I've had great experiences with First Leaf folks from the beginning (whenever that was). Tori has been my concierge and has been extremely helpful. I see I have a new person and I look forward to chatting with her.
All wines have been good, some more to my taste than others, but I enjoy trying them.

25 March 2025
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Reply from Firstleaf Wine

Happy to hear you've had a great experience with our Wine Concierge team and we're always happy to offer credit for any disliked wines - just reach out to our team at service@firstleaf.com or let Tori know!

Rated 5 out of 5 stars

Iam 92 years young and things change…

Iam 92 years young and things change when you get old. M Dr has linit me on how much wine I can have over a proid of tine. I enjoy wine we had our own vinyerd when I was growing up. My MOTHER would fix a glass of wine when I was 6-7. She would put a little wine and sone soda in a glass,and that was good (Have a Gernen background so you under stand way we drank wine with our neals.
I enjoy your wine--if I didn't I would have told you. I don't have to tell you that your wine was not to my satisfaction, I would not order if it was below my leavel.

11 November 2024
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Reply from Firstleaf Wine

Happy to hear you've enjoyed the wines and we hope you love the next box!

Rated 5 out of 5 stars

Wines over many years

It's been many years, and I still enjoy your selections of new and previous 'thumbs up' wines for me .

28 December 2024
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Reply from Firstleaf Wine

Thank you for being a longtime member and we hope to have a few new wines for you to try soon!

Rated 5 out of 5 stars

I never thought that if I didn't like a…

I never thought that if I didn't like a wine you would give me a credit. I was so pleased and know that you are a great club to belong to

18 March 2025
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Reply from Firstleaf Wine

We're so glad you've enjoyed the club so far and can't wait for you to try the next box!

Rated 5 out of 5 stars

Excellent wine

Setting up the account was easy and the wine has been excellent. I like that I can adjust my order schedule and preview the wine in the next order. My orders have been on time and delivered in great shape..

18 December 2024
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Reply from Firstleaf Wine

Happy to hear you've had a great experience so far and thank you for the review!

Rated 5 out of 5 stars

Great customer service!

One of the best customer service experiences I have had with any company. Great conversations with the concierge, really helpful with making selections, very flexible choices, and she even volunteered to refund wines I didn't like.

11 March 2025
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Reply from Firstleaf Wine

Thanks for the review and great to hear our Wine Concierge team was able to help!

Rated 5 out of 5 stars

I can’t list just one perfect wine have…

I can’t list just one perfect wine have loved most of them and enjoyed the great customer service though I do miss the wine cards!!!!

21 March 2025
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Reply from Firstleaf Wine

We're so glad you love the wines! Our new leaflet allows us to personalize the experience a bit more while including the same tasting notes and pairing suggestions from our original cards.

Rated 5 out of 5 stars

Always pleased.

Even after years of receiving wines, I have never had a duplicate or bad choice! Very satisfied.

13 March 2025
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Reply from Firstleaf Wine

Happy to hear you enjoyed the wines!

Rated 5 out of 5 stars

Wine Lover's Paradise

The selection of wines have always been top tier and delicious. I love the variety in the shipments and the fact that customers can swap out selections. The sparkling wines are some of my favorite selections but I also have many favorites in red and white wines.

5 March 2025
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Reply from Firstleaf Wine

Thanks for the review and we hope you continue to enjoy the club!

Rated 5 out of 5 stars

The wines you chose were wonderful and…

The wines you chose were wonderful and there is nothing better than having you choose the wines and having them delivered to the front door!

3 March 2025
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Reply from Firstleaf Wine

So happy to hear you enjoyed the club and thank you for leaving a review!

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