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Firstleaf Wine Reviews 868

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the excellent selection of wines available. Many appreciate the efficient delivery service, noting that shipments arrive securely packaged and on time. People also value the personalized service, especially the ability to customize wine selections and the helpfulness of wine concierges. However, some customers were not happy with the subscription service, mentioning issues like receiving duplicate wines in different shipments. A few other people also felt that the wine selections could become repetitive over time, even when rating wines highly.

What people talk about most

Product

Customers had positive experiences with product. Reviewers appreciate the quality and variety of wines, often... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the delicious and... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the prompt and reliable... See more

Service

Clients share positive opinions on service, with many praising the excellent wine selections, fast... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Some customers express satisfaction, praising the... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, except you can't leave review comments/tasting notes from the app. Thumbs up/down is nice, but I have to go to the website to add my personal comments.

Company replied

Rated 4 out of 5 stars

Their review process helps you target the wines you like and they use that flavor profile to suggest other wines you might like.

Company replied

Rated 4 out of 5 stars

Most wines are very good. Usually 1-2 out of 6 are drinkable, but I wouldn’t buy another.

Company replied

Rated 4 out of 5 stars

Good wine and dood selection. Plenty of help if you need it! Classy people.

Company replied


Company details

  1. Wine club
  2. Wine shop
  3. Winery

About Firstleaf Wine

Written by the company

We map your preferences to our portfolio of award-winning wines so you don't have to.

Personalized Wines, Delivered

No two palates are alike — and your wine should reflect that. To get started, you take a quick quiz with questions about what you like to eat and drink. Your responses inform the wines we choose for you and your ratings inform future shipments, creating a wine subscription that evolves as you do. Fun fact: 98% of our monthly club shipments are unique!

Endless Exploration

Discover the world of wine without leaving home. Firstleaf’s expertly crafted portfolio introduces you to bottles from the best wine regions and varietals across the globe. With thousands of wines tasted each year, only the finest make it into our collection. Every shipment includes new wines, ensuring a fresh and exciting tasting experience with every box. If you want to see a summary of the wines you’ve enjoyed, check out your WinePrint!

Award-Winning Wine at Unbeatable Value

We partner directly with world-class winemakers to bring you award-winning wine at up to 60% off retail prices. With no middleman, you're guaranteed premium quality and exceptional value in every bottle. The average annual savings for our wine club members is $500 compared to retail. And with our satisfaction guarantee, you can try new wines risk-free — if you don’t love it, you’ll get a credit toward your next pick.

Personalize wines    Visit store    Open app

Get your first 6 wines for $44.95 + free shipping!

Written by the company

The best subscription wines at the best value, guaranteed.

Enjoy wine without the worry

We’ll credit you for the price of the bottle if you don’t like a wine we select for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Wine Club Experience

It has always been hard to know what wines to select in a store, always a hit or miss. Firstleaf Wine Club has been a wonderful experience. They learn what your likes are and customize each order to fit your taste. The wine concierge has been such a blessing to me, she is very knowledgeable and helps me make adjustments when I need them.

27 August 2024
Unprompted review
Firstleaf Wine logo

Reply from Firstleaf Wine

Thank you for the 5 stars Peggy! We are so glad to hear that our Wine Concierge team has been able to recommend some great selections for you. We are truly dedicated to making sure every member has a personalized and enjoyable experience. Cheers!

Rated 5 out of 5 stars

Explore and enjoy

I’ve been a member for quite a few years. I love the different wines they select from all different regions. I control what they send me, I review it in advance, I control the frequency. I explore new wines as much or as little as I want to. If you’re interested in trying new wines that fit your tasting palate, this is the way to do it.

27 August 2024
Unprompted review
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Reply from Firstleaf Wine

Hi Julie, we are so happy to hear you love your selections! We have a great collection of wines currently but are planning on expanding even more. Keep an eye out on our website for new arrivals in the upcoming months!

Rated 5 out of 5 stars

This service has been amazing

This service has been amazing. I get news wines to try each month. And they are delivered right to my doorstep! There has not been a bad recommendation so far.

26 August 2024
Unprompted review
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Reply from Firstleaf Wine

Thank you for the review April! Firstleaf works exclusively at the individual level to create a unique “wine print” for each member. The more wines you rate, the more precisely each shipment suits your tastes!

Rated 5 out of 5 stars

Firstleaf wine club

The wines are good. The concierge that reviews my orders is great. 99% always get very good wines recommended. They stand behind there product also.

21 August 2024
Unprompted review
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Reply from Firstleaf Wine

Thanks for the review Steven! We are so glad to hear that our Wine Concierge team has been able to consistently recommend great selections for you. As always, your satisfaction is guaranteed. If for any reason you're not satisfied with a bottle you receive through the club, we'll give you a Firstleaf credit for it!

Rated 4 out of 5 stars

Rather like a pig-in-a-polk

Rather like a pig-in-a-polk, a certain Russian Roulette mysterious first jump from a high cliff, & rather fun in a pseudo-naughty sort of way, haha! However, I was very disappointed that I did not get to expound upon my search for "The perfect Chardonnay, which I have already experienced", but have forever sought after since, & the reason for my endeavor here in the first place. I am seeking the "round, buttery, full-bodied ambrosia of the Rumbauer 2010 vintage." In my estimation the epitome of Chardonnays. That is my quest. I really am not interested in other wines at this time, but I am willing to search every available option of Chardonnay until I do & was hoping this service might give me the winning edge. Finger's crossed!

16 August 2024
Unprompted review
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Reply from Firstleaf Wine

Thank you for the review Patricia! We have an excellent Wine Concierge service that can help on your hunt for the perfect Chardonnay. Just give us a call at 1(800)461-7203 or schedule an appointment with our Wine Concierge team at a time that works best for you!

Rated 5 out of 5 stars

Firstleaf is top notch

I absolutely love Firstleaf. They came to my attention a couple years ago because they are the first wine club approved to ship to Alabama. They have excellent selections of wine to pick from and you can even upgrade to their Fine Wines collection. My wine concierge Lindsay is great. She really helps by suggesting wines that she thinks I will enjoy and I get to explore options I might not ordinarily choose. Give them a try - you won’t be disappointed.

15 August 2024
Unprompted review
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Reply from Firstleaf Wine

Thank you so much for the 5 star review Jennie! We're so glad you've been enjoying our Fine Wine Collection. If you're already recommending us, check out our referral program for extra perks. For every friend you refer you can receive $30 in store credit!

Rated 1 out of 5 stars

The amount that I was charged was…

The amount that I was charged was completely different than the amount that was displayed on the website.

12 August 2024
Unprompted review
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Reply from Firstleaf Wine

Hi Daniel, thank you for reaching out and letting us know about the issue with the pricing. It looks like there was an error at checkout which resulted in the intro price not being applied. Please rest assured that we have processed a refund to correct the price discrepancy. If you have any further questions or concerns, feel free to let us know!

Rated 5 out of 5 stars

Firstleaf WIne Number 1 in service!

Firstleaf WIne Number 1 in service!
I love this company. They are incredibly responsive answering questions, assisting with locating wines on their website, etc. They truly stand out because they go out of their way to help. I had a different wine service previous to First Leaf and wasn't happy with how they ran their site. Thank you to all at First Leaf, especially Rachel for all your assistance.

12 August 2024
Unprompted review
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Reply from Firstleaf Wine

Thanks Linda! We're so glad you've had such a positive experience with our team and website. We hope you continue to take advantage of the wine concierge team, they are always happy to help find the perfect wines for you. If there is anything we can do to make your experience even better just let us know. Cheers!

Rated 1 out of 5 stars

How do I ask a question????

10 August 2024
Unprompted review
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Reply from Firstleaf Wine

Hi Joanne, our Member Experience team is available Monday to Friday from 5:30am - 5pm PT and on Saturday/Sunday from 6am to 2pm PT. Just reach out to us at service@firstleaf.com or give us a call at 1(800)461-7203.

Rated 5 out of 5 stars

Always a top notch experience

Working with Lindsay is always a pleasure. She shares good information on the wines I'm curious about and makes stellar recommendations based on her knowledge of my preferences. Truly top notch!

7 August 2024
Unprompted review
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Reply from Firstleaf Wine

Thanks so much for the 5 stars Charlie! Our goal at Firstleaf is to ensure that every member has a top-notch experience, and it sounds like Lindsay has truly delivered on that promise for you. We hope you enjoy future recommendations just as much. Cheers!

Rated 5 out of 5 stars

Great resource for a novice such as…

Great resource for a novice such as myself. The site is easy and informative, the club plans are awesome, and the service team is incredibly professional and helpful

7 August 2024
Unprompted review
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Reply from Firstleaf Wine

Thanks Joe! We're so glad we're able to join you on your wine journey. If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!

Rated 5 out of 5 stars

Tori Rocks

Tori is the best. Always makes the wine selection process fun with great personalized insights. It is evident that she loves her job.

6 August 2024
Unprompted review
Firstleaf Wine logo

Reply from Firstleaf Wine

Thanks so much for the 5 star review! We agree, Tori and the rest of the Wine Concierge team are absolutely amazing. We're glad you're taking advantage of the service and hope you enjoy your future selections!

Rated 1 out of 5 stars

Trying to sell old wine

The wine is years old and doesn’t taste good. I imagine that is why it is in this club, to dispose of older wines. When it was delivered at my home, some bottles were broken and they only offered me a credit as opposed to replacing bottles damaged during transport. I would not recommend this company.

3 June 2024
Unprompted review
Firstleaf Wine logo

Reply from Firstleaf Wine

Hi Andre, we're so sorry to hear some of the bottles arrived broken! While we do offer a credit for any broken bottles we can also refund you, if you prefer. We also offer replacements for active members. As for the vintage of our wines, aging is an important part of winemaking! Aging can make wine smoother, mellower, and create a richer mouthfeel. If you do end up disliking a wine we have sent, just let us know and we can add a store credit to your account. For any other questions or concers please feel free to reach out to us at service@firstleaf.com.

Rated 1 out of 5 stars

I tried it through a third party and…

I tried it through a third party and was trapped into a subscription and was charged without ever knowing I was in a subscription, since all of 1(one) email warning me they were charging me over $100 went to spam.
Also, the bottles I was shipped for the shipment I did approve were found nowhere else online, which makes me think they're privately labeling these and showing fake markdowns.

16 July 2024
Unprompted review
Firstleaf Wine logo

Reply from Firstleaf Wine

We're so sorry for the confusion regarding your introductory offer to our club! We believe in transparency and make it clear that we are a club before checkout. We send several welcome emails and reminder emails explaining how the club works and when to expect your next club order. We also want to mention that our Firstleaf exclusives can only be purchased from Firsteaf. We work directly with local and international small-batch wineries, and do all the winemaking & finishing here at our winery. If you have any other questions or concerns please feel free to reach out at service@firstleaf.com!

Rated 2 out of 5 stars

You can’t pick wines for someone via AI

You can’t pick wines for someone via AI. I got a deal luckily so it cost very little for 6 bottles. Th wines were below average, most tasted like a $6 to $10 bottle. Tried reds and whites nothing was good. I know they will replace it but it was best to cancel membership immediately.

I have been with WSJ wine for many years I had one bottle that did not satisfy they credited my account, it never happened again.

I would not recommend First Leaf.

24 June 2024
Unprompted review
Firstleaf Wine logo

Reply from Firstleaf Wine

Hi Valen, we are sorry to hear that the wines you received did not meet your expectations! At Firstleaf, we offer store credit for any wines that you don't enjoy. Additionally, our wine concierge team is always available to provide personalized recommendations if you decide to give us another try. Just let us know at service@firstleaf.com and we can recommend something more aligned with your tastes!

Rated 2 out of 5 stars

The 1st order of wine was perfect…

The 1st order of wine was perfect everything I asked for in the description of wines that I liked!

The 2nd and 3rd shipment of wine were nor even close to the descriptions of wine I like.

In fact you were going to send 2 bottles of white wine in the 2nd shipment, and white wine wasn't in the descriptions of wines I like to drink.

The last shipment I received, was sent without my review of the wines, and very disappointed of the choices you sent!

19 June 2024
Firstleaf Wine logo

Reply from Firstleaf Wine

We are so sorry to hear about your experience with the second and third shipments! We offer a 100% satisfaction guarantee and are happy to credit you for the wines that didn't match your tastes. If you would like to give us another shot we can make sure your preferences are set correctly in your account and credit you. Just reach out to us at service@firstleaf.com!

Rated 4 out of 5 stars

I’m new to Firstleaf Wine

I’m new to Firstleaf Wine. I have received several shipments (3) as of June, 2024. All have been extremely nice wines that I have enjoyed. They have been picked based on my responses to questions I answered before my first shipment. It is very interesting to read and learn about the different wines that have been sent to me from all over the globe. I haven’t had the time to fully immerse myself into all that Firstleaf offers in education on wines. I’m hoping to eventually have some free time to learn more.

13 June 2024
Firstleaf Wine logo

Reply from Firstleaf Wine

We're so excited to hear that you've been enjoying the wines from your shipments and that you're finding the selection process interesting and educational. If you ever have any questions or need assistance as you explore more about our wines, please don't hesitate to reach out!

Rated 5 out of 5 stars

We enjoyed all wines selected for us.

We enjoyed all wines selected for us. We especially enjoy more buttery, oaky and fruity whites.

19 June 2024
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Reply from Firstleaf Wine

Thank you so much for reaching out and sharing your positive experience with us! We're thrilled to hear that you enjoyed all the wines selected for you. Cheers!

Rated 5 out of 5 stars

I enjoy tasting wines that fit my taste…

I enjoy tasting wines that fit my taste profile well, but that I would have never found. Napa Valley wine are outstanding, but price goes up with regional fame. Many over-looked regions have outstanding wines at better prices. Search on!

21 June 2024
Firstleaf Wine logo

Reply from Firstleaf Wine

Thanks so much for the 5 stars! We're glad you been enjoying our wines from lesser known regions. We plan on expanding our inventory throughout the rest of the year so keep any eye out for new favorites!

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