I like the app, except you can't leave review comments/tasting notes from the app. Thumbs up/down is nice, but I have to go to the website to add my personal comments.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Their review process helps you target the wines you like and they use that flavor profile to suggest other wines you might like.
Company replied
Most wines are very good. Usually 1-2 out of 6 are drinkable, but I wouldn’t buy another.
Company replied
Good wine and dood selection. Plenty of help if you need it! Classy people.
Company replied
Company details
About Firstleaf Wine
Written by the company
We map your preferences to our portfolio of award-winning wines so you don't have to.
Personalized Wines, Delivered
No two palates are alike — and your wine should reflect that. To get started, you take a quick quiz with questions about what you like to eat and drink. Your responses inform the wines we choose for you and your ratings inform future shipments, creating a wine subscription that evolves as you do. Fun fact: 98% of our monthly club shipments are unique!
Endless Exploration
Discover the world of wine without leaving home. Firstleaf’s expertly crafted portfolio introduces you to bottles from the best wine regions and varietals across the globe. With thousands of wines tasted each year, only the finest make it into our collection. Every shipment includes new wines, ensuring a fresh and exciting tasting experience with every box. If you want to see a summary of the wines you’ve enjoyed, check out your WinePrint!
Award-Winning Wine at Unbeatable Value
We partner directly with world-class winemakers to bring you award-winning wine at up to 60% off retail prices. With no middleman, you're guaranteed premium quality and exceptional value in every bottle. The average annual savings for our wine club members is $500 compared to retail. And with our satisfaction guarantee, you can try new wines risk-free — if you don’t love it, you’ll get a credit toward your next pick.
| Personalize wines | Visit store | Open app |
Get your first 6 wines for $44.95 + free shipping!
Written by the company
The best subscription wines at the best value, guaranteed.
Enjoy wine without the worry
We’ll credit you for the price of the bottle if you don’t like a wine we select for you.
Contact info
50 Technology Ct., 94558, Napa, United States
- 1-800-461-7203
- service@firstleaf.com
- firstleaf.com
4.3
Excellent
868 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice wine club
We have been very pleased with the selection of wines and the service from First Leaf.
19 May 2024
Reply from Firstleaf Wine
Hi Nancy! That's fantastic, we're so glad you're enjoying your selections. Cheers!
I ordered this as a gift for my…
I ordered this as a gift for my girlfriend for her birthday. Although the wine box did deliver some delicious wines, the issue arrives when attempting to cancel my order/membership. On the site they frame it as if you click this cancel button, you cancel your membership but it's actually four pages of ads afterwards where they do not clearly state that your membership is not canceled until you proceed through these pages. Instead it just says we hate to see you go! (Which sound like i have canceled it). I get they are trying to persuade you to stay with them but usually when somebody cancels their membership it just means cancel my membership. I dont usually cancel something i want. I asked for a refund and they said that I had to be charged a restock fee. So as of now due to the Shady business practices displayed by this business. I currently give one star and just recommend maybe hitting a liquor store the money will go to better people and you don't have to deal will emailing after a 130.00 order is thrown on your credit card. P.s. "fine wines" are trash quality.
11 July 2024
Unprompted review
Reply from Firstleaf Wine
Hi Qi, we strive to make the membership experience as seamless as possible, and apologize if the cancellation process was not clear! We understand that when you decide to cancel, it should be straightforward and without confusion which is why we send a confirmation email for every cancellation. Your feedback is valuable, and we will certainly look into making this process more transparent for our members.
We're also sorry to hear you didn't enjoy the wines you received from our Fine Wine Collection. If you are not happy with any wine, we can credit the amount paid for the bottle, which will automatically apply to your next order. There is no need to reinstate the account in order to use this credit. If you need further assistance with your membership or have any other concerns, please let us know at service@firstleaf.com!
Where are my wined
Where are my wined. Account changed days ago. Very disappointed
7 July 2024
Unprompted review
Reply from Firstleaf Wine
Hi William, we are sorry to hear about the trouble with your wine delivery! We can look into this for you right away and make sure your wines are delivered ASAP. Would you be able to send us an email at service@firstleaf.com or give us a call at 1(800)7203 so we can get your account information?
I would give it 0 stars if possible
I would give it 0 stars if possible. There was an issue with shipping my order and now this company returned my shipment and will not send me what I paid for. Don’t order from them if you have a job because delivery will only be during working hours and they will not allow sending package to another site because I tried 5 TIMES and it was still sent back. Unacceptable. They have been reported to BBB I highly recommend WSJ wines I’ve never had an issue with them.
24 June 2024
Unprompted review
Reply from Firstleaf Wine
Hi Hayden, thank you for reaching out to us. We're so sorry to hear about the frustration you've experienced with your wine delivery. For our current members, we're always happy to reship orders that didn't make it to their destination. If for some reason we can't reship, we are happy to provide a refund.
We do offer a "hold at location" option, which might be perfect for your situation. This allows you to pick up your wine at a convenient time if you're not able to be home during delivery hours. It's a great solution for many of our busy members! Please feel free to reach out to us at service@firstleaf.com so we can make this right!
They stole my money…
I purchased a gift card for my parents for $200. The company ended up charging for a monthly subscription. When I asked them to cancel this since I only wanted the one time gift card purchase, they assured me that no further charges were being made and it had been cancelled. They ended up not cancelling it and continuing to charge me an extra $200. When I asked for a refund they said that went against their policy. When I followed up they didn’t respond. I followed up multiple times after that and they have continued to ignore me. I work in a customer facing role for a saas company and have never seen such horrible customer service. Do not purchase anything from here they will steal your money.
30 April 2024
Unprompted review
Reply from Firstleaf Wine
Hi Jackie, we apologize for the confusion regarding your account! Our records show your account only has one charge on it for a $200 gift card. The recipient of the gift card also has a separate account under their name and chose to sign up for a subscription versus ordering from our store. When the introductory order was placed on December 2023, it automatically enrolled them in the Firstleaf Wine Club. We do make this clear during the sign-up process, and it is also outlined in our terms and conditions.
Since the orders were delivered and signed for, unfortunately, we are unable to process a refund at this time. That subscription was canceled on 4/30/24 at 4:18:46 PM, the last order processed on 4/17/24. That recipient will not be receiving any future orders. We apologize that we can't give you the answer you were hoping for. Please refer to the terms and conditions if you have further questions around this fee: https://www.firstleaf.club/terms.
Blech
Blech. Wines were gross. I can get cheaper and better wines from Costco. Not worth the money.
20 May 2024
Unprompted review
Reply from Firstleaf Wine
We're sorry to hear that the wines you received didn't meet your expectations! At Firstleaf, we have a satisfaction guarantee, and we'd be happy to offer you store credit for the wines you didn't enjoy. We also have a dedicated wine concierge team that can work with you to better understand your preferences and help select wines that you'll love. Looking forward to making this right for you!
I ordered a 6 bottle promotional deal…
I ordered a 6 bottle promotional deal plus 5 extra bottles. I received the 5 bottles but not the 6 bottle promotion. I was charged for all 11 bottles
15 May 2024
Unprompted review
Reply from Firstleaf Wine
Hi Tom, apologies for the confusion here! Our introductory promotions typically come in 6 or 12 bottle options, we currently do not have an offer for 11 bottles for the price of 6. Unfortunately, we were unable to find your name in our records. To resolve this as quickly as possible, please contact us directly at service@firstleaf.com so we can look into this right away!
Had my first order from FirstLeaf and…
Had my first order from FirstLeaf and they sent me only 5 of 6 bottles. I reached out and they credited my account but didn't offer to replace the bottle or credit my actual card. I get it this is their policy but this was my first order and gives me no faith in their ability to actually manage future orders.
7 April 2024
Unprompted review
Reply from Firstleaf Wine
Hi Anthony, we're so sorry to hear about the mishap with your first order! We understand how disappointing it must be to not receive everything you were expecting, especially when trying out the club for the first time. While we typically offer a credit for any missing bottle first, we would also be happy to refund you if you prefer. Please let us know if this solution works for you at service@firstleaf.com, and we'll proceed with the refund right away!
I received a gift to purchase wine at a…
I received a gift to purchase wine at a discount. I made the purchase and began tracking my order. It showed that twice the order was damaged in transit. I called and talked to someone name Mark and Mark says they would refund me. I didn't ask for a refund. I still wanted my wine. When I told Mark I would be leaving a review, he said they would send the wine. Not even 2 hours after talking to Mark, I received an email saying my wine was delivered. That is not true at all. I have not received anything from them. Next time, I'll get my wine from somewhere else.
2 April 2024
Unprompted review
Reply from Firstleaf Wine
Hi Rhonda, Thank you so much for reaching out and sharing your experience with us. It's important to us that our customers receive their wine safely and on time, and it sounds like we've missed the mark this time. We wanted to clarify that the notification you received about your wine being delivered was actually indicating that the damaged wine was marked as delivered back to our warehouse. I understand this was not clearly communicated, and for that, we apologize. The good news is that a replacement order is still being processed on our end and should be shipped out to you shortly. We're on it and will make sure to get your wine to you as soon as possible. Thank you for your patience and understanding as we work to resolve this. We're committed to making this right for you!
I am loving it so far
They make wonderful suggestions based on the information you put in your initial sign up. The cards that explain each bottle helps you learn how to recognize the flavor profiles better.
22 January 2024
Reply from Firstleaf Wine
Thank you so much for taking the time to share your wonderful experience with Firstleaf! We're so grateful for members like you, Leanne, who dive deep into the experience, learning and growing with every bottle. Cheers to many more delightful wine discoveries!
Service Is Horrible
We ordered a six bottles of wine on a special offer. Weeks went by and I called. Operator somewhere in America checked and said wine would arrive on next week on Tuesday. By that Friday with still no wine, I called again and got their operator in the Phillipines who checked and finally said wine will arrive on Thursday next week. Had a five minute wait with the worst on hold music I have ever heard and when got operator she put me on hold for more minutes of that awful music! When she finally came back on she said the wine was coming. I sure hope so!
Service is crap, telephone contact was bad, and I told the lady in the Phillippines the only contact I wanted was the wine ordered and no further contact from the company. Strongly suggest buyers look exsewhere if seeking wine.
7 March 2024
Unprompted review
Reply from Firstleaf Wine
Hi Mike, we're genuinely sorry to hear about the frustration you've experienced with our service and communication. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention, and we're here to ensure your concerns are addressed thoroughly. It does look like the agent you spoke with the first time you called in was unaware of an error that stopped the order from going through. We have relayed this to management to ensure it doesn't happen again. We have also confirmed your order and have pushed it through as stated on the phone call on Friday. You should be receiving your order shortly! If there's anything specific you'd like assistance with or any further feedback you wish to share, please don't hesitate to reach out to us at service@firstleaf.com or call us at 1-800-461-7203. We're committed to making things right for you!
I am Sold
I received my second shipment and again we were pleased with our selection. The quality in our selection were spot on. Thanks to the staff...theys able to interpret our parlett/wine profile to come up with a selection that is unbelievably accurate. The quality of the wines are at a very high standard. Can't wait for my third shipment!
4 February 2024
Reply from Firstleaf Wine
Hello Nora, we're so happy to hear that you enjoyed your second shipment and are looking forward to your third! If there's anything specific you're anticipating or would like to see in your next selection, please let us know. We're here to ensure your experience continues to meet the high standard you've come to expect from us!
Awesome all around!!
5 February 2024
Reply from Firstleaf Wine
Thank you so much for your glowing review Maria! If there's anything more we can do to keep your experiences great, please don't hesitate to reach out.
i love firstleafs customer service team
14 December 2023
Reply from Firstleaf Wine
Hello Erika, thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our customer service team at firstleaf.club. Your satisfaction is our top priority, and we're glad we could meet your expectations!
Easy membership start-up
Easy membership start-up. Excellent customer service assistance and knowledge of wine selections. Great notification alerts so that we are always home to sign and receive merchandise.
Excellent choices of wine from around rhe world....best investment we have enjoy with friends.
22 February 2024
Reply from Firstleaf Wine
Thanks for such an amazing review Lulu! We really appreciate it. We're glad you're taking advantage of everything the club has to offer. Don't forget, every member has access to their own personal wine concierge. Let us know if you would like to set up an appointment at srevice@firstleaf.com!
Love the wine and so convenient
26 February 2024
Reply from Firstleaf Wine
Thanks for the 5 stars Anna!
Good selection of wines
Good selection of wines. Can easily adjust selection and delivery as needs change.
20 January 2024
Reply from Firstleaf Wine
We try to make the club as flexible as possible to suit each member's needs, we're glad you're enjoying it! Thanks so much for the 5 stars!
First box of wines
I am still drinking the wine from my first box. I have not tasted one I like
8 November 2023
Reply from Firstleaf Wine
Hi Yvonne, we're sorry to hear you didn't enjoy some of the wines in your first box! It does look like you've met with your wine concierge and have discussed getting some wines with sweeter characteristics in your next order. Your concierge has recently sent you a email about customizing your March order. If you would like to reply to that email with the wines you didn't enjoy we can add a credit to your account and make sure your ratings are updated as well. We want to make sure you're loving the wines you receive and are always happy to credit you for those you don't, your satisfaction is guaranteed!
The wine quality/selections that have …
The wine quality/selections that have been recommended along with what we picked have been great.
25 February 2024
Reply from Firstleaf Wine
We're so happy to hear you've enjoyed the wine! If there is anything we can do to bring the club to 5 stars just let us know. We're always looking for ways to improve!
I found it to be a great group of…
I found it to be a great group of wines, I’m still tasting them. So far it has been a great experience.
I will give my opinion later.
3 February 2024
Reply from Firstleaf Wine
Glad you're enjoying the wines so far! If have any questions on how to rate the wines just let us know!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.