FirstMortgage Reviews 

34,025
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 4,736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and always available to answer any questions along the way. Many consumers note that the entire mortgage process is kept very straightforward, smooth, and remarkably stress-free from start to finish. Reviewers also highlight the exceptional communication and consistently quick response times provided throughout their house-buying journey. First-time buyers particularly appreciate the clear guidance, patient explanations, and expert advice that make complex procedures much easier to understand. People consistently recommend these reliable advisors for delivering wonderful service and successfully securing the best possible deals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Service

Customers report overwhelmingly positive experiences with the mortgage advisory service. Reviewers frequently... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire application... See more

User experience

People report positive experiences with user experience, finding the process straightforward, stress-free,... See more

Response time

Users describe positive interactions with response time, consistently noting that communication is prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very positive experience again for our remortgage. Nothing too much trouble and always on hand to answer questions. Thanks to Lawrie and Megan for all their work in getting us the best deal and keepin... See more

Rated 5 out of 5 stars

Paul and David helped us with our new mortgage for our home move. Process was very straight forward and fuss free. Really handy to be able to upload documents online to save having to take physical co... See more

Rated 5 out of 5 stars

From the beginning First Mortgage were brilliant. As a first time buyer,I was extremely overwhlemed by everything until I spoke to Kayleigh and Jae. Both made everything super simple and really he... See more

Rated 5 out of 5 stars

Abby and Sharon at the Musselburgh branch went above and beyond getting my mortgage over the line, they were in contact with me the whole time and I really felt they were working to get me the best p... See more


Company details

  1. #1 of 88 best companies in Mortgage broker
  2. #1 of 22 best companies in Income Protection Insurance Company
  3. #1 of 55 best companies in Life Insurance Agency
  4. #1 of 13 best companies in Personal Insurance Company

About FirstMortgage

Written by the company

At First Mortgage, we believe mortgage advice should feel personal, not transactional.

For over 25 years, we've helped people make confident decisions about their homes with fee-free, impartial mortgage advice. Whether you're buying your first home, moving, remortgaging or exploring buy-to-let options, you'll have dedicated experts by your side every step of the way.

With access to over 10,000 mortgage products and smart technology that helps us search the market quickly and thoroughly, we focus on finding the option that's right for you and your circumstances. No jargon. No pressure. Just clear advice from people who take the time to understand your goals.

And because we're here for more than a single transaction, our support doesn't stop once the paperwork is complete. We're here with you through every move, milestone and moment of your homeownership journey.

Our advice is always free, and it's backed by our Mortgage Promise. If you receive a better mortgage offer elsewhere than the one issued by the lender we recommended and applied to on your behalf, we'll pay you £500.

First Mortgage. Here for you.

Free Mortgage Advice

Written by the company

First Mortgage are one of the UK’s longest established mortgage brokers and have been providing free impartial mortgage advice for over 25 years. To experience our award-winning service for yourself, please get in touch!

'Best in Market' Mortgage Promise

With over 10,000 mortgages available, we find the right one for you, guaranteed!

With over 10,000 mortgages available, we find the right one for you, guaranteed!
Our promise is simple: should you be offered a better like for like mortgage elsewhere, which is available to both intermediaries and direct customers, we’ll immediately match this, while at the same time paying a generous £500 towards your home buying legal fees. This offer is tangible proof of our commitment to complete customer care. Of course, we don’t intend making it easy for you to collect with our expert advisors committed to finding the very best deal for you from an unbeatable whole of market range of mortgages!

Contact info

5.0

Excellent

TrustScore 5 out of 5

34k reviews

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Asks customers to review

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Replied to 6% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(34,025)

4,485 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience using First…

Amazing experience using First Mortgage. Katie Wilson and Vicky Owen have been outstanding throughout. Professional, helpful and excellent at keeping me in the loop. Thanks ladies . 10/10!!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Working with Paul and David at FirstMortgage made for a great process when I was buying my property. The help and expertise they offered meant I had a much better idea of the current market, and was a smooth transaction when it came to purchasing my mortgage.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Steve and Jay was brilliant 5 ⭐

Steve and Jay was brilliant, they are quicker more knowledgeable than any broker I have ever used! They know the market, they quickly get to know your needs and do what they say they are going to do.

I will not be going elsewhere now! Really pleased

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Paul and David from First Mortgages…

Paul and David from First Mortgages were extremely helpful every step of the way, answering all our questions and keeping on top of the whole process. Will definitely recommend to others in the future

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Paul McNair and David Lewis provided an…

Paul McNair and David Lewis provided an outstanding level of service throughout my property purchase. They were professional, approachable, friendly and always available to answer questions. Their expertise and reassurance gave me confidence at every stage of the process, and I am extremely grateful for their support. I would highly recommend First Mortgage to anyone seeking trusted mortgage advice.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We initially had a meeting with Luke to see what our options were and he found us a better rate than another broker we had been meeting with.

Once we decided to go ahead we were handed over to Meg (and Vicky) to update us through the process. We needed the mortgage quickly so she was excellent at updating us and chasing our application. It got a bit stressful towards the end with pressure being applied from the sellers however she did everything in her power to get the mortgage quicker for us - would recommend firstmortgage to anyone.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

The communication is excellent

The communication is excellent, makes a very stressful time a lot more hassle free. My wife and I were lucky to end up with Ayesha King as our advisor, again very good communication, always kept in the loop with any and all changes in situation. Highly recommend

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Mark has delivered a great service from…

Mark has delivered a great service from the beginning to the end along with Kelly.

Getting me the best mortgage deal where possible. Both great individuals and helped out greatly. Glad to have gone with them.

Brilliant

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

We had a fantastic experience with First Mortgage, and in particular with Oli, who helped us throughout the entire process.

Oli made what could have been a very stressful process feel completely straightforward and stress-free. He was incredibly knowledgeable, patient and always happy to answer any questions we had, no matter how big or small. We always felt that he genuinely cared about us and wanted to make sure we were getting the best possible outcome.

His guidance and support made a huge difference, and we couldn’t be happier with the service we received. We would highly recommend Oli and First Mortgage to anyone looking for a mortgage adviser, and we would absolutely use them again in the future.

Thank you again Oli for all of your help!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

First mortgage and Susanne

First mortgage was recommended by the local estate agent and Iam glad it was . I was contacted by the mortgage advisor quickly and Susanne was brilliant from the start, walked me through everything and most importantly got me my mortgage . Iam greatful to Susanne and Stacey for their help, support and patience. I’d gladly recommend them and first mortgage to anyone.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

There should be penalties for these kinds of companies that waste people's time - buyers, sellers, solicitors and so on - three weeks in my case. After the second meeting, they stopped contacting me and answering.

From this horrible experience, I went to pay mortgage advisor and received a completely different service. I was introduced to options I hadn't even heard of at FirstMortgage. 'Problems' with my documents didn't exist there; service was quick and transparent. I could see everything on the screen, and whatever I asked for was done- some things that were refused at FirstMortgage or explained as impossible to do !!!!

Will NEVER, ever go to FirstMortgage again, even if they would pay for it. Avoid them like the plague !!! Unless you and the seller have time to waste

1 August 2026
Unprompted review
Rated 5 out of 5 stars

We are still in the process of buying…

We are still in the process of buying our first house; however, the service and help from all those involved with us has been great. Paula and Michael have helped massively with understanding the process and they have been amazing. I will recommend First Mortgage to anyone, they have been great so far.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Fraser & Jay First Class Support

Fraser & Jay from Falkirk Branch.

We can't thank the team enough for their support, personalised advice and ongoing communication. Throughout the full process of applying for our mortgage and relevant insurances, the service we received has been first class. We will continue to use First Mortgage and recommend to everyone.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, communicative, great service

Everyone at First Mortgage has been helpful throughout the mortgage process - clear, understandable communication, quick responses times, worked hard to make sure we got the best mortgage deal. Thanks to Helen and Kayleigh for all of their help!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars. We are really grateful to Alison Holland and Leslie Mallin for such a wonderful service and for going above and beyond to support us in securing our mortgage. This is our second house purchase with First Mortgage and their service has been exceptional both times. Highly recommended. Thank you both!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Greg and Jess

Great service from Greg and Jess. Getting a mortgage can be overwhelming but my husband and I felt at ease and confident with the steps we're taking because of guidance from Greg. I highly recommend First Mortgage!

27 August 2026
Unprompted review

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