Fishdeal Reviews 

919
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find that the online store offers a fantastic selection of quality fishing gear paired with extremely competitive prices and great value. Many buyers happily highlight that their purchases usually arrive quickly, are securely packaged, and precisely match the descriptions provided on the site. Some reviewers were not happy with extended shipping times, explaining that parcels occasionally took much longer to arrive than initially promised. Furthermore, a few people experienced frustrating communication barriers and considerable difficulties when attempting to resolve complex problems regarding damaged items or missing deliveries.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a wide range of differing... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising great items at... See more

Order

Clients share ambiguous opinions on order experiences, reflecting a wide range of diverse encounters. While... See more

Service

Customers had ambiguous experiences with service, reflecting both strong praise and severe frustration. Many... See more

Price

People report positive experiences with price, highlighting great value and competitive rates that often beat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstly, not UK based despite web address. Have had issues with misdelivery not being resolved previously, however on this occasion no issues. Shame they don't put any cushioning in the parcels too, j... See more

Rated 4 out of 5 stars

The best price I could find for the fish finder I was after. Delivery a bit slow as not UK based (not immediately apparent on the website). I actually had a battery box, ordered the same day from Tem... See more

Rated 3 out of 5 stars

It took a little longer than other deliveries but more importantly one of the eyes on the rod was severely bended in .. the package was also damaged and probably mishandled by couriers. Still packagin... See more

Rated 5 out of 5 stars

Ordered a Reel and Line. Much cheaper than UK Tackle companies. It took 7 days to arrive, but it came from Holland and Tracking was excellent. My query was answered quickly and pleasantly. Goods arriv... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

919 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(919)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrong rod delivered twice

I ordered a spinning rod off of them and they sent me a baitcaster which I returned and they said they would be sending me the right spinning rod and when it arrived it was the exact same baitcaster they sent me the first time this is ridiculous got it wrong twice when I specifically ordered a spinning rod

9 March 2026
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

Thank you for sharing your experience, and we’re very sorry for the issues you’ve faced. Our team always does their best to solve customers’ problems, but we understand how frustrating repeated mistakes and delays can be.
Please contact our customer service team so we can ensure the correct item is sent to you and resolve any remaining issues. If the return is due to a wrong or defective product, there will be no shipping costs.

Kind regards,

Team Fishdeal

Rated 1 out of 5 stars

Poor service

email on a tuesday to cinfirm my item had been posted, lies lies and more lies, they posted it on a saturday so now they can have it back and ill buy from another shop.
Poor service no comms just as long as they get your money

2 March 2026
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

Thank you for your feedback, and we’re very sorry for the miscommunication regarding your order. Our team always does their best to keep customers informed, but it seems there was an error with the shipping update. Transport and courier schedules are unfortunately sometimes out of our hands.
If you would like us to help resolve this or discuss a solution, please contact our customer service team directly.

Kind regards,

Team Fishdeal

Rated 3 out of 5 stars

Fast refund

Order, did not arrive, lost by courier (parcel force).
Refund was quick and hassle free

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and well packaged

Overall, I’m happy with Fishdeal — the delivery was fast and everything was well packaged. The only issue was that some of the lures I chose arrived in different colours than the ones I selected; I didn’t request an exchange in time and later it was already too late. I’d be happy if you expand the Hearty Rise range in the future. It would also be great if, in case of a colour mismatch, you could send a short notification/confirmation so the customer can decide how to proceed. Despite that, my overall impression is positive and I would order again

3 February 2026
Unprompted review
Rated 4 out of 5 stars

OK this time

Firstly, not UK based despite web address. Have had issues with misdelivery not being resolved previously, however on this occasion no issues. Shame they don't put any cushioning in the parcels too, just 2 reels in a box so the reel boxes arrived damaged. Reels OK though

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the tent on Saturday making…

I ordered the tent on Saturday making the most of the 20% off deal.
It arrived safely on Thursday.
I erected in my garden, it turned out to be a windstorm. The tent stayed out assisted by weights .
I was able to enjoy two hours in the tent.
Fantastic buy. Would buy again.

26 February 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing

Products are good, delivery was very slow and later than advertised and communication was poor.

13 January 2026
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

Thank you for your feedback. We’re glad to hear you’re happy with the products, but we’re sorry that the delivery took longer than expected and that communication could have been better. Transport times are sometimes out of our hands once the courier has the parcel, but our team always does their very best to keep customers informed and assist with any issues.

If you’d like more details about your delivery or help tracking future orders, please contact our customer service team.

Kind regards,
Team Fishdeal

Rated 1 out of 5 stars

Very poor delivery service no…

Very poor delivery service no communication of why one order was split over 5 delivery days not even a apology all they said it was delivered in the time scale I had to make sure someone was home on all these days The items were being sent to Spain Thursday lucky the last item arrived Thursday morning.

Total order 3 nets 2 weigh slings

- Saturday - 3 nets (arrived)

- Monday 1 weigh Sling

- Tuesday (a different order was made with a different company and your order was on with this one, the delivery driver said sorry I forgot the other order is was left at depot)

- Wednesday someone home all day no sign of delivery beteeen the time slot given even all the cameras were checked.

- Thursday last weigh Sling came.

5 February 2026
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

We’re very sorry to hear about the difficulties with your order and the split deliveries. We understand how frustrating it must have been to have multiple deliveries over several days and to deal with missed time slots.

Sometimes parcels are split by the courier due to size, weight, or warehouse processing, and unfortunately these decisions are out of our hands. Our team always does their very best to coordinate and monitor shipments, and we regret that in this case the experience was far from smooth.

Please contact our customer service team if you’d like us to review this specific order and provide further assistance.

Kind regards,
Team Fishdeal

Rated 1 out of 5 stars

Placed a order over 2 weeks ago

Placed a order over 2 weeks ago
Still not received it that was supposed to arrive in a few days
Customer phone line is always closed even in the correct working hours
Not happy

28 January 2026
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

We’re very sorry to hear that you have not yet received your order and that this has taken longer than expected. We understand how frustrating that must be. Unfortunately, delivery times depend on the courier and delays are sometimes out of our hands.

We also apologise if you were unable to reach us by phone. Our team always does their very best to respond as quickly as possible via all available channels. Please contact our customer service team with your order details so we can check the status of your parcel and provide you with a clear update.

Kind regards,
Team Fishdeal

Rated 1 out of 5 stars

do not shop here

returned some items and they do not want to refund the money... happy to make the sale and not happy to give you your money back

2 January 2026
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

Thank you for your feedback. We’re sorry to hear about your concern regarding the refund. Please note that our returns process may take some time; however, once the return is received and processed at our warehouse, refunds are always issued accordingly. Our team always does their best to assist customers, and we kindly recommend contacting our customer service team so we can review your return and provide further assistance.

Kind regards,
Team Fishdeal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look