Hi Fit for Me team, I’ve been using the platform for my workouts and wanted to share some feedback regarding a recurring issue. During the exercises, the video frequently freezes or lags, w... See more
Company replied
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Reviews shaping this summary
And I thought it was Asian Pilates so already it’s false advert..I’m obese so getting on the floor is a mission and getting back up in time for the next exercise is not working,but I’ll continue becau... See more
Company replied
The workouts seem ok. Initial offer is cheap, but jumps to 47.99. Bit steep. So I cancelled. Oh boy, now that's an interesting process page after page of offers, please stay...to the point whe... See more
Company replied
I like the selection and difficulty of the exercises. What I don't like and don't understand is why I can't return to a given exercise—once it's finished, it's locked? Why? I'd like to repeat the se... See more
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Company details
Written by the company
Fit4Me - your first step to a healthier, more active life Fit4Me is here to help you start your wellness journey, even if you’ve never worked out before. You’ll find everything you need to start: short video workouts, Wall Pilates, Chair Yoga, personalized meal plans, and intermittent fasting programs. All adapted to your goals, fitness level, and lifestyle. Fit4Me supports you every step of the way with no pressure, no stress, and no complicated routines. More than 500,000 people have already joined Fit4Me across iOS and Android, building healthier routines and feeling stronger every day.
Contact info
United Kingdom
- support@fit4me.io
- fit4me-life.com
2.7
Poor
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I canceled the software from the first…
I canceled the software from the first month and I still continue to receive charges from you. This is theft.
1 January 2026
Unprompted review
Reply from Fit4Me
Dear Meytal,
Thank you for your feedback. We’re very sorry to hear about your experience, as this is certainly not the level of service we aim to provide.
We understand your concern regarding the continued charges after you canceled your subscription. To assist you in resolving this, we would like to look into your account and address the situation as quickly as possible.
Could you please reply here with the email address you used to register your account? This will allow us to locate your profile and investigate further to resolve the issue.
Thank you in advance for your response.
Best regards,
The Fit4Me Team 🌿
Scam
Scam
I was charged for a meal plan that I didn’t realise was attached. At no point did I authorise the payment of £47.99. I have been emailed that I cannot be refunded as meal plans are customised to individual needs and as I have chronic kidney disease stage stage 3 and follow a strict renal diet, how can my meal plan be customised?
7 March 2026
Unprompted review
Reply from Fit4Me
Dear Paula,
Thank you for your feedback. We’re very sorry to hear about your experience, as this is certainly not the level of service we aim to provide.
We understand your frustration regarding the charge for the meal plan, and we apologize for any confusion caused. To assist you better, we would like to look into your account and resolve the situation as quickly as possible.
Could you please reply here with the email address you used to register your account? This will allow us to locate your profile and address your concerns directly.
Thank you in advance for your response.
Best regards,
The Fit4Me Team 🌿
Impossible to cancel
Impossible to cancel – terrible service
I cannot get out of my subscription and have paid way too much money. I’ve been writing to them since January, but I have not heard anything back. Completely unacceptable.
8 March 2026
Unprompted review
Reply from Fit4Me
Dear Mads,
Thank you for your feedback. We’re very sorry to hear about your experience, as this is certainly not the level of service we aim to provide.
Unfortunately, we were not able to identify your account based on the information available here. We would really like to look into your case and help resolve the situation as quickly as possible.
Could you please reply here with the email address you used to register your account? This will allow us to locate your profile and contact you directly to assist with your subscription.
Thank you in advance for your response.
Best regards,
The Fit4Me Team 🌿
Always available..
Very kind, quick to respond, and my questions have always received a helpful and effective response. Thank you.
8 March 2025
Unprompted review
Reply from Fit4Me
Dear Sofia,
Thank you so much for your kind words and wonderful review!
We’re delighted to hear that our support team has been helpful, responsive, and able to assist you with your questions. Providing quick and effective support is very important to us, so your feedback truly means a lot.
Thank you for being part of the Fit4Me community!
Best regards,
The Fit4Me Team 🌿
Scam.
Scam.. I subscribed for one month £11.99 thought I would see how it went before committing more. After only a couple of days I checked the app and it was showing i subscribed to two things.. checked the bank and two payments have been taken. I used Apple Pay for the £11.99 which I was happy to pay but the other amount £47.99 was taken 2 minutes later and at no point did I authorise the payment…This underhand way of trying to scam you out of money is not something a reputable firm should do… there are other apps that are clear in the payment terms I would recommend people to use them instead… I have read the responses on the other feedback and it’s not just a one off….
5 March 2026
Unprompted review
Reply from Fit4Me
Dear Donna,
Thank you for sharing your feedback, and we are very sorry to hear about your experience.
We understand your frustration and want to clarify that our system does not process payments without explicit confirmation from the customer. The £47.99 charge corresponds to an additional service (Meal Plan) that was selected during the checkout process. We recognize that this can sometimes be unclear, and we deeply apologize for any confusion caused.
Regarding your concern about the second charge, we would like to assure you that we are committed to transparency, and no payment is processed unless explicitly selected by the customer during checkout. We understand this may not have been clear in your case, and we take this feedback seriously to improve our process.
We take these concerns seriously, and we want to investigate your case properly. Could you please provide the email address you used to register your account? This will allow us to locate your profile and review the payment details in question.
We are committed to resolving this matter and ensuring that everything is clear and handled fairly.
We look forward to hearing from you.
Kind regards,
Fit4Me 🌿
Complete scam.
Complete scam.
I went through the quiz, decided against proceeding so did not confirm payment, I closed the windows down but as I had my details saved 2 payments were still taken, despite me not confirming/authorising any payment. I contacted the support them and they refused to refund.
2 March 2026
Unprompted review
Reply from Fit4Me
Dear L A,
We take statements like this very seriously and would like to clarify something important.
Our system cannot process a payment without an explicit confirmation step. Even if payment details are saved in a browser, the final checkout requires an active confirmation before any charge is made. A transaction cannot be completed simply by closing the window.
That said, we understand how concerning unexpected charges can feel, and we would genuinely like to investigate this properly.
Please provide the email address linked to your account so we can review the full payment logs and confirmation timestamps. If there has been any technical issue, we will address it immediately.
We are here to resolve this transparently and professionally.
Kind regards,
Fit4Me 🌿
Got lured in by the 7 days free thing - don't do it!
Got lured in by the 7 days free thing, but they make it so hard to find the cancel button that I got charged. I had to contact Support Services to figure out how to cancel and each comms took a week to get a response. 3 weeks later, after sending a whole list of points from the consumer rights act and evidence of charges vs. comms, they FINALLY agreed to pay me back for only one month despite not ever having used the app. Feels like one of those consumer traps which has only left me feeling duped and happy to warn others :(
28 February 2026
Unprompted review
Reply from Fit4Me
Dear Susan,
I’m truly sorry that this experience left you feeling this way. That is never our intention.
To clarify for anyone reading: the trial automatically converts into a subscription unless cancelled before the renewal date — this is clearly outlined during checkout and in our terms. Cancellation can be completed directly inside the account, and once processed, no further renewals occur.
In your case, after reviewing the communication and timeline, we agreed to issue a refund for one month as a gesture of goodwill, even though access to the service had already been granted. We did this to reach a fair resolution.
We completely understand that delayed communication added to your frustration, and for that we sincerely apologize. We are actively working to improve our response times to ensure faster support moving forward.
We appreciate you sharing your experience and remain available should you need anything further.
Kind regards,
Fit4Me 🌿
Scam!
Subscribed for 1 month and now I have new reservation in my account. You cannot unsubscribe via the app, even that is claimed in general terms. With a browser I managed to do my cancellations, but it was made so that they want you fool you into pressing the wrong buttons during the process. I had to cancel also the meal part which I never ordered! General terms said also that if you unsubscribe 24 hours before next payment, you won't be charged. Anyway I was charged and I sent an email to customer service and got a reply that my cancellation occurred only a moment after renewal process was started. I do not agree with that and they did not tell me the details.
The operation is neither honest nor transparent, and is not suitable for busy people who don't have time to monitor such things. However, you would think that these are the people in the target group.
27 February 2026
Unprompted review
Reply from Fit4Me
Dear Paula,
We’re genuinely sorry to read your review and understand how frustrating subscription issues can feel.
First, we want to clearly state that we do not engage in any deceptive practices. Subscriptions only renew while they remain active, and cancellation is effective once fully completed before the next billing date — as outlined in our terms.
The Meal Plan is offered as an optional add-on during checkout and is only activated if selected. It is never added without user interaction. That said, we understand that the checkout flow may sometimes feel confusing, and we truly appreciate feedback that helps us improve clarity.
Regarding cancellation: it can be completed either through the app or via browser login. If you experienced technical issues inside the app, we would absolutely like to investigate that.
To properly review your case and confirm the status of your subscription and charges, please share the email address linked to your account. We will personally check everything and ensure no unwanted renewals occur.
We are here to resolve this professionally and transparently.
Kind regards,
Fit4Me 🌿
Do not subscribe at Fit4me!
Subscribed for 3 months and then all of a sudden another £35 came out of my account for the meal ideas that I never ordered. Contacted them and there was no refund possible, I immediately cancelled all of it. They would charge you al lot more money after 3 months of signing in. They give me an email that there will no charges anymore in future, LETS HOPE THAT is true. But don’t make the same mistake I did and others I see now in the reviews!
24 February 2026
Unprompted review
Reply from Fit4Me
Dear Doreen,
We understand your concerns and would like to clarify the situation. The Meal Plan (£35) is an optional add-on, and according to our system, it was selected during the checkout process. As stated in our Refund Policy, digital products that are delivered immediately upon purchase cannot normally be refunded, as access to the content is granted right away.
That said, we have reached out to you via email to review your case personally and work toward a fair resolution. Please check your inbox and reply to our message so we can assist you further.
Kind regards,
Fit4Me 🌿
I applied for the offer £11.99
I applied for the offer £11.99
Was charged £59 disgusting I cancelled immediately emailed and was told no I opted for meal plan non refundable. This is a scam and absolutely disgusting
This will be posted everywhere DONT SIGN UP TO THIS APP MONEY SCAM
Update this has now been resolved which I am happy with but just to clarify it took a lot of emails until it was escalated to a senior support handler. So I am happy that the issue was dealt with
25 February 2026
Unprompted review
Reply from Fit4Me
Dear Kathy,
We’ve seen your review and would like to address your concerns. We do not agree with your statement about being scammed. We have already communicated with you and resolved the issue by issuing a refund for charge. Additionally, as a gesture of goodwill, we provided you with two months of free access to our service.
We strive to be transparent and provide excellent customer service, and we hope this clarifies the situation for you.
If you still have any concerns, please feel free to contact us directly.
Best regards,
The Fit4Me Team 🌿
Unsolicited subscriptions
Can’t get an address or email I have had numerous amours going out of my account and didn’t subscribe so cannot delete I am contacting my bank after googling the company .. please contact me to cancel.
25 February 2026
Unprompted review
Reply from Fit4Me
Dear T Wallington,
We’ve seen your review and are sorry to hear about the issues you've experienced. We’ve sent you an email to further assist with canceling your subscription. Please check your inbox and let us know if you need any further assistance.
Best regards,
The Fit4Me Team 🌿
Request of refund and cancel…
Request of refund and cancel subscription with no reply. Function not available on app.
user_id: 694615d95a75d428594a00f3
app_version: 119
model: samsung, SM-A556E, a55x
os_version: 36
created_on: Android
25 February 2026
Unprompted review
Reply from Fit4Me
Dear Sansi,
We’ve seen your review and we’re sorry to hear about the issues you’ve encountered. We’ve sent you an email to further assist with your cancellation request. Please check your inbox and let us know if you need any further assistance.
Best regards,
The Fit4Me Team 🌿
I do the subscription for 15,99 euro…
I do the subscription for 15,99 euro and they took 80 euros.I canceled it the same time but wait to take back my money…..
21 February 2026
Unprompted review
Reply from Fit4Me
Dear Βάγια,
We’re very sorry to hear about your experience and understand how concerning unexpected charges can be.
We would like to investigate this properly for you. Could you please provide the email address you used to register your account? This will allow us to locate your profile and review the payment details.
We’re here to help and will do our best to clarify the situation as quickly as possible.
Best regards,
The Fit4Me Team 🌿
Great customer service
Great customer service. Will definitely come back.
21 February 2026
Unprompted review
Reply from Fit4Me
Dear Maria,
Thank you so much for your kind words!
We’re delighted to hear that you had a great experience with our customer service. That truly means a lot to us. We’ll be more than happy to welcome you back anytime!
Best regards,
The Fit4Me Team 🌿
All cleared after all
In addition on my review below i would like to also say that in the end, i got my full refund. Therefor i change my review because when you make up for the mistake a whole lot changes and everyone deserves a second change. Good luck with the business and thank you for doing the right thing
One star is even too much.
I tried a workout plan for 15 euro (4week programm).
The next minute another 40 euro have been charged. I reached out and i was told that there was a skip button.
(This was really unclear and i never confirmed or pressed a yes i want a mealplan button).
It is non refundable they told and i just lost my 40 euro's in a blink of an eye.
I my eyes: small offer equals 200% scamm payment. Dont do it
21 February 2026
Unprompted review
Reply from Fit4Me
Dear Linda,
We’re sorry to hear about your experience and understand your concerns.
We’ve sent you an email to review your case in detail and work toward a fair resolution. Please check your inbox, and we look forward to your reply so we can assist you further.
Best regards,
The Fit4Me Team 🌿
Difficult to cancel unwanted Fit4Me subscription…
Almost impossible to cancel unwanted subscription to Fit4Me. I asked in many emails for them to cancel the subscription and auto deduction of further fees. They take 3-4 days to even answer an email. Then the only way they gave me was to cancel through their app. which I had never downloaded as I joined through FB. This took a few days and fit4me went ahead with deducting further fees from my account. Eventually they refunded half of the debited fees. Money grabbing and poor response. Not recommended.
21 February 2026
Unprompted review
Reply from Fit4Me
Dear Marie,
We’re very sorry to hear about your experience and understand how frustrating this must have felt.
We would really like to review your case in detail and make sure everything was handled correctly. Could you please provide the email address you used to register with Fit4Me? This will allow us to locate your account and check the full communication and billing history.
We’re here to help and would appreciate the opportunity to look into this further.
Best regards,
The Fit4Me Team 🌿
My progress..
Just sharing my experience here. The stretching routines helped me a lot with neck tension. I feel less stiff in the mornings. Everything is adapted to my fitness level which is great for me.
4 February 2026
Unprompted review
Reply from Fit4Me
Dear Liesbeth,
Thank you so much for sharing your experience!
We’re so happy to hear that the stretching routines have helped with your neck tension and that you're feeling less stiff in the mornings. It's great to know that everything is tailored to your fitness level and is working well for you!
Keep up the fantastic progress, and we’re always here if you need support.
Best regards,
The Fit4Me Team 🌿
Do not subscribe to Fit4me
Do not subscribe to Fit4me. It is not what it advertised. I have tried to cancel my subscription 3 times now but the app won't let you do it. I have also emailed them 3 times to ask for help but received no answer.
Extremely disappointed
Whilst finally Fit4me has sent me an email I am still waiting for my problem to be resolved.
29 January 2026
Unprompted review
Reply from Fit4Me
Dear Christine,
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with your subscription and cancellation process. We have sent you an email to address your concerns and help resolve the situation. Please check your inbox and let us know if you’ve received it.
We look forward to hearing from you and assisting further.
Best regards,
The Fit4Me Team 🌿
Please avoid using Fit4Me.
Please avoid using Fit4Me.
The sign-up process is structured in a way that leads customers into inadvertently selecting the more expensive optional plan. I was unaware that by not selecting the “skip” option, I was enrolling in a meal plan costing more than twice the price of the fitness plan I intended to purchase.
I signed up for a fitness plan costing £22.79; however, an additional £47.99 was also debited for a meal plan due to the way the sign-up process is designed. This charge was not clearly highlighted and I certainly did not knowingly select it.
When I contacted them immediately to request a refund — despite not accessing or viewing the meal plan — they refused.
I strongly advise Fit4Me to review and improve their sign-up process to prevent further customer confusion and distress. I would also encourage others to read similar reviews before subscribing.
New comment - 03 April 2026
Only after posting this review—rather than when I first contacted them—did they reach out and issue a 50% refund for the meal plan subscription. I have not used the app or the meal plan at all. I would still urge Fit4Me to review and improve their sign-up process to avoid causing further confusion and dissatisfaction for customers, and I encourage others to read similar reviews before subscribing.
9 February 2026
Unprompted review
Reply from Fit4Me
Dear Toyin,
Thank you for your feedback. We’ve reviewed your case and understand your concerns. While the charge was made due to the Meal Plan being selected during checkout.
We’ve also sent you a follow-up email to address your concerns and hope that we can resolve this matter fairly.
We appreciate your feedback and are using it to improve our processes.
Best regards,
The Fit4Me Team 🌿
Falsely claiming they will refund if…
Falsely claiming they will refund if not satisfied with results. Hard to navigate and almost impossible to cancel subscription. Steer clear of this scam app.
17 January 2026
Unprompted review
Reply from Fit4Me
Dear AR,
We’re very sorry to read about your experience and truly regret that you feel this way.
We would really like the opportunity to look into your case and assist you properly. Could you please provide the email address you used to register your account? This will allow us to locate your subscription details and review what happened.
We’re here to help and would appreciate the chance to resolve this for you.
Best regards,
The Fit4Me Team 🌿
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