FIT College  Reviews 

544
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the teaching staff for being supportive, highly knowledgeable, and genuinely invested in helping students successfully build their careers. Many people find the overall learning environment exceptionally welcoming and truly appreciate the engaging practical sessions provided throughout the program. However, some customers also noted that the course workload felt overly demanding, repetitive, and assignment-heavy, particularly for remote learners. A few other people also felt that response times from support teams were quite slow and getting reliable assistance during their studies was difficult. Some reviewers experienced technical frustrations with online portals and platforms while trying to complete required tasks.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that trainers and instructors are experienced,... See more

User experience

People report ambiguous experiences with user_experience, as reviewers express deeply mixed feelings about... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful tutors and quick... See more

Service

Customers had ambiguous experiences with service, reflecting both strong appreciation and deep frustration.... See more

Website

Reviewers share mixed feedback about the website. Some consumers appreciate the good online study portal and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently completed Cert. III with Fit College and have now started Cert. IV - both online. Getting started was easy, I had a long chat with Dean and he answered any questions I had and much more!... See more

Company replied

Rated 5 out of 5 stars

I did my course online and the support from Kelly my tutor was fantastic. Even when I was finding it daunting, balancing my studies with work commitments and family life. Kelly helped me see it thro... See more

Company replied

Rated 5 out of 5 stars

Reuben, well depth knowledgeable trainer who taught us through cert 3 and 4. Very valuable coaching experience by theories and practicals. Very friendly and co-operative, raised my awareness in fitnes... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff. A nice and very hands on learning environment based inside a local large gym. Great way to fast track your learning experience for cert 3&4 whilst gaining real industry s... See more

Company replied


Company details

  1. Vocational College
  2. Adult education centre
  3. Private College

About FIT College

Written by the company

Become a
Personal Trainer

FIT College

FIT College is a registered training organisation that specialises in Fitness education.
We produce quality Personal Trainers through our Certificate III & IV in Fitness courses (SIS30321/SIS40221).

STUDY MODES:

  • Full Time Face to Face
  • Part Time Face to Face
  • Anytime Online


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(544)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Two stars

I would rate the Certificate III in Fitness course provided by FIT College Bibra Lake 2 out of 5 stars. While the content included essential topics such as human biology and the respiratory system—important for both Certificate III and IV—the overall emphasis felt more geared toward personal training rather than group fitness. I would have appreciated more comprehensive guidance on structuring group fitness sessions and accommodating participants with injuries or physical limitations.
The course relied heavily on lectures, with limited practical application, which I believe is critical for success in this field. Furthermore, one tutor frequently digressed into personal anecdotes about his life and career. Although this was initially engaging and provided some context, it became excessive and ultimately detracted from the learning experience.

16 December 2025
 FIT College  logo

Reply from FIT College

Hey Michelle,

Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with the Certificate III course at FIT College Bibra Lake didn’t fully meet your expectations, but we truly appreciate you giving us the opportunity to learn from your perspective.

We’re glad to hear you found value in the core content such as human biology and the respiratory system, but we also acknowledge your concerns regarding the balance between personal training–focused content and the group fitness components you were hoping for. Your comments about wanting more structured guidance for group training particularly around session design and supporting participants with injuries are incredibly useful, and we will be reviewing this with our academic team.

We also appreciate your feedback regarding the delivery style and the need for more practical, hands-on learning throughout the course. Practical application is an important part of developing confidence in the fitness industry, and your experience highlights an area we can continue to strengthen.

Regarding the classroom experience and the tutor’s tendency to drift into personal stories, we apologise that this detracted from your learning. While real-world insights can add value, they should never come at the expense of clear, focused teaching. We’ll ensure this feedback is passed on respectfully and constructively.

Thank you again, Michelle, for your honesty. We are committed to improving, and your insight helps us refine the student experience. We wish you all the best with your fitness journey.

The FIT College Team

Rated 5 out of 5 stars

Well prepared lecture.

Friendly trainers, well organized class.

16 December 2025
 FIT College  logo

Reply from FIT College

Hi Minchul,

Thank you for your review! We’re so glad to hear you found the lectures well prepared and the trainers friendly and organised. Creating a supportive and structured learning environment is something we pride ourselves on at FIT College, and it’s great to know this was reflected in your experience.

Thanks again for sharing your feedback, Minchul. We wish you all the best with your continued fitness journey!

The FIT College Team

Rated 5 out of 5 stars

All what a student can ask for... They delivered

Lessons, study and assessment structure were great, the online system while still constantly developing worked incredibly well and the student support was first class.

27 November 2025
 FIT College  logo

Reply from FIT College

Thanks so much William, we really appreciate your lovely review. Wishing you all the best in your new career in the fitness industry!

Rated 5 out of 5 stars

The in-class room learning

The in-class room learning, The educators and the guests that we had for giving us opportunities and information for when we enter the field.

9 December 2025
 FIT College  logo

Reply from FIT College

Thanks you for this lovely review Lindsay! We agree face to face learning in the class room is definitely the best way to study to become a Personal Trainer. So glad you enjoyed your time here studying with us :-)

Rated 5 out of 5 stars

Great support team - Emma

Emma was a great support and clear on her communication. She guided me through my work when I was stuck

2 December 2025
 FIT College  logo

Reply from FIT College

Thank you so much for this lovely review! Emma is amazing we are very lucky to have her on our team :-)

Rated 5 out of 5 stars

Amazing experience

Amazing experience. 😀

3 December 2025
Unprompted review
 FIT College  logo

Reply from FIT College

That's is so awesome to hear! So glad you enjoyed your time studying with us :-)

Rated 3 out of 5 stars

Heavy Going!

Course was way too academic & “assignment heavy”. More hands-on, real world practice was needed. I definitely would not have signed up to do the course if I’d been aware, IN ADVANCE, of how much time was needed in ADDITION to attending F2F sessions. Cert3/4 Fitness course needs to be longer - possibly done over 2 x 20 week semesters (as against current model of 2 x 14 weeks units)

29 September 2025
 FIT College  logo

Reply from FIT College

Hi Dale,
Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our students.
We understand the course can feel intensive, and that’s because the fitness industry demands highly knowledgeable and capable personal trainers. Our programs are deliberately comprehensive so graduates are confident working with clients safely and effectively-avoiding injuries and delivering high-quality results.

While our course includes face to face, practical, real-world learning in every unit, there is also an academic component. Approximately 20% of the course is completed online, where students review lectures and complete assessments to ensure they fully understand the theory behind exercise prescription, anatomy, and training principles. This theoretical foundation is essential for any competent personal trainer.

We also keep our courses to a 14-week structure because most students choose FIT College specifically to qualify sooner and begin working in the industry as quickly as possible. Our model allows students to complete nationally recognised qualifications in a shorter time frame without compromising on quality.
Your feedback is valued, and we will continue to review our delivery to ensure we’re offering the best possible balance of theory and practical learning.

Thanks again for sharing your thoughts, Dale.

Rated 5 out of 5 stars

best decision ive made in australia

Mark and troy (teachers) are great, ive never experienced such a warm and welcoming learning environment and i hope to be more like them. The support is great everyone is always keen to help and answer any questions i have, im grateful to have met all the people ive met through this course and i wish them all the best. Very grateful for this experience

26 November 2025
 FIT College  logo

Reply from FIT College

Thank you Brady! We will be sure to pass the compliment on to Mark and Troy - we agree they are incredible educators and we are very lucky to have them as part of our team. We are grateful for you!

Rated 5 out of 5 stars

SO much better than online courses

It has been so enjoyable doing Cert III & IV with Fit College in person. I attempted an online course a couple of years ago with another provider and dumped it because it was terrible. This time around I only wanted to study in-person and it's been a fantastic experience. I've been training for a few years & worked with my own coach so I had a good level of foundational knowledge, and I’ve still learned much more than I expected to. The biggest benefits are being able to apply the practical learning immediately, working with a variety of peers all with different movement patterns and levels of fitness, seeing how my programming works in practice (not role plays) and having an industry professional to learn from and bounce ideas off in real time. It's fast-paced but well worth the investment.

27 October 2025
 FIT College  logo

Reply from FIT College

Thank you so much for this incredible review Jen! This is everything we try to achieve here at FIT College. It makes us so happy to know that you enjoyed doing the course with us and couldn't agree with you more - studying face to face in a classroom really is the best way to get qualified as a Personal Trainer. We wish you all of the very best with your new career in the fitness industry - please don't be a stranger, we love to know where our students end up after graduating :-)

Rated 5 out of 5 stars

5 Stars

Good instruction, good content, useful activities. The way the course is run and structured is very well done and the support systems are useful. All knowledge acquired was useful and applicable to the PT industry.

The only criticism I have is the interactive pdfs that have a lot of formatting issues with filling text into the different cells.

4 November 2025
 FIT College  logo

Reply from FIT College

Thank you so much for this lovely review and the feedback, this really helps us improve our courses so we really appreciate it. Wishing you all of the best for the future!

Rated 5 out of 5 stars

Michael and Jess have been amazing…

Michael and Jess have been amazing teachers and not only taught all of us the cert guidelines they have taught things that have helped us understand it’s the little things with clients that will show once we are on the floor or are running our own business.

31 October 2025
 FIT College  logo

Reply from FIT College

Thank you so much for this lovely review! Michael and Jess are amazing educators, we are really lucky to have them on our team. Wishing you all the best for your new career in the fitness industry :)

Rated 5 out of 5 stars

Amazing feedback and support

Amazing feedback and support. Reuben and Zoe are incredible and very skilled and intelligent. Awesome classmates too 😀

15 October 2025
 FIT College  logo

Reply from FIT College

Thank you for this awesome review. The beauty of studying face to face is that you get to connect with other like minded people - So cool to hear you had awesome classmates! Wishing you all the best :)

Rated 5 out of 5 stars

The lecturers were very passionate

The lecturers were very passionate. The fact that the course was face 2 face was it’s biggest strength.

14 October 2025
 FIT College  logo

Reply from FIT College

Thanks so much Katie. We agree, if you can study face to face it is definitely the best way to get certified as a Personal Trainer. We are very lucky to have such experienced and passionate educators on our team. Wishing you all the best for your new career in the fitness industry!

Rated 5 out of 5 stars

Your lecturers are awesome

Your lecturers are awesome. They make the class fun, engaging and enjoyable plus I can see life long friendships.
The student portal is well structured.
Like with anything in life, you put in the effort and you will be rewarded.

27 October 2025
 FIT College  logo

Reply from FIT College

Thanks so much for this awesome review! And really great advice.
The beauty of studying face to face is having likeminded classmates that get to connect with. We are so happy to hear you enjoyed your experience studying with FIT College :)

Rated 3 out of 5 stars

Read contracts

Be careful when signing up and ensure you are 100% sure the course is for you as there is virtually no flexibility if your circumstances change.

27 October 2025
 FIT College  logo

Reply from FIT College

Thank you for your feedback. Our courses are intentionally short and intensive, and we make this clear during enrolment because students need to be ready to commit. Our face-to-face programs also have limited seats, so when someone enrols, we hold that place for them. That is why it is important to be confident the course is right for you before signing the contract.

Entering any payment plan requires reading and understanding the agreement, just like you would when taking out a loan for a car. We encourage every student to take their time, ask questions, and make sure they are fully prepared before committing. We value your input and will continue working to ensure our enrolment process is clear and supportive.

Rated 5 out of 5 stars

Love the course and all the components

Love the course and all the components, it’s been great to learn with Fit College face to face and I’m glad I chose them to do my course through. It’s all very thorough and I have already learnt so much! Also a special shout out to Nick our awesome teacher and Renee the campus co ordinator

23 October 2025
Unprompted review
 FIT College  logo

Reply from FIT College

Thanks so much Shaq! This means so much to us. We agree, if you can study face to face it definitely is the best way to get qualified as a personal trainer. Nick and Renee are awesome - we will be sure to pass this on to them!

Rated 5 out of 5 stars

I'm so glad that I chose to do the full-time, in-person Cert 3 course at the Bond Street gym - it was awesome!

Our trainers - Michael and Jess - were both really knowledgeable, approachable and fun which helped bring the course to life. I really enjoyed all the practical sessions and learning from both my trainers and classmates. I would 100% recommend this course!

21 October 2025
 FIT College  logo

Reply from FIT College

Thank you so much for this awesome review and recommendation! Michael and Jess are amazing educators, we are very lucky to have them on our team. Wishing you all the best in your new career in the fitness industry :)

Rated 1 out of 5 stars

Go elsewhere

The 7 week in person course for the cert 4 is NOT the way to go. Signed up for the 7 weeks in person to start and finish it after starting online and realising online wasn't for me, but no one in my class even completed the course and had their cert by the end of the 7 weeks. Then I was left to do it online after with very poor support.

16 October 2025
 FIT College  logo

Reply from FIT College

Hi Monique,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience in the 7-week in-person Cert IV course.

After reviewing your file, we can see that our education and student support teams provided extensive assistance throughout your studies. You were given a complimentary course extension (valued at $150), regular guidance from your educator Michael, and ongoing invitations to both our weekly face-to-face support sessions and twice-weekly online support sessions.

It’s important to note that the 7-week in-person course is a fast-paced, intensive program that requires a high level of attendance and participation — approximately 80% of the course is completed on campus. Unfortunately, you were frequently late or absent from class, which made it difficult to complete the required coursework within the scheduled timeframe. Our team made every effort to help you catch up and provided additional opportunities for support outside of class hours.

We’re pleased to confirm that you did go on to complete and receive your Certificate IV in Fitness, and we sincerely congratulate you on achieving this qualification.

While we’re proud of the support we offer, we appreciate all feedback and will continue to refine our delivery to ensure every student has the best chance of success.

Wishing you all the best in your future fitness career,
The Fit College Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look