FitFlop Reviews 66,441

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,005 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and comfort, often highlighting the stylish designs that don't compromise on wearability. Many people appreciate the reliable delivery service, noting that orders arrive promptly and are well-packaged. The ease of ordering and the overall positive experience with the company's offerings are frequently mentioned. However, some customers have expressed dissatisfaction with certain aspects of their experience. A few people encountered issues with the fit of their orders, finding some items too wide or too tight, leading to discomfort or blisters. There were also occasional concerns about the durability of some products, with a small number of reviewers reporting that items broke or showed wear quickly. Additionally, a minority of people experienced difficulties with the return process or felt that customer service was unhelpful when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the comfort, support, and stylish... See more

Quality

People report positive experiences with quality, often praising the durability, comfort, and good workmanship... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick delivery times,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Return policy

Customers had ambiguous experiences with the return policy. While many found the return process easy, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the wobbleboard soles. So comfortable! The velcro tab makes them adjustable to slimmer feet without being too obvious, which is a boon. I find the space between the toe post and the front of th... See more

Company replied

Rated 5 out of 5 stars

Fantastic purchase and excellent price. Great service and delivered the next day. I have several pairs of fit flop, they are so comfortable for day long wear from sandals, shoes and trainers. They c... See more

Company replied

Rated 5 out of 5 stars

Easy to order, quick delivery and a welcome discount! Was unsure about ordering as more expensive than I usually pay and was worried they would be too wide. Very pleased with them, good fit and so com... See more

Company replied

Rated 5 out of 5 stars

We saw the ad on social media tapped on it it went straight to the Fitflop web site browse the web site with ease to find what we were looking for, ordered the items, they arrived within two days, fit... See more

Company replied


Company details

  1. #118 of 217 best companies in Shoe shop

About FitFlop

Written by the company

About FitFlop

At FitFlop, we are proudly different from typical footwear brands. We are scientists and we are engineers, with a passion for creating beautiful, smart products that help our wearers feel energised every day.

We continually set ourselves apart from the pack, bringing our scientific expertise to life through anatomically-designed footwear that is made to move in. We study human movement; exploring each dynamic element of our anatomy to develop smart technology that ensures perfect balance and enduring comfort. Something simply 'practical' is not enough for us – we go far beyond that – creating intelligent, desirable and sophisticated footwear that works with the body, not against it. And in our quest to deliver uncompromising comfort in every step, we know there’s always more to learn – so that we can keep pushing forward how our footwear helps your energy flow.

Just ask our community of wearers, spanning motivations and generations, men and women who live intentionally – always looking for ways to help optimise their everyday. .

Team FitFlop

Selected FitFlop products have been granted the APMA* Seal of Acceptance, for footwear found to promote good foot health. *American Podiatric Medical Association SHOP NEW IN SHOP WOMEN'S SHOP MEN'S Got a question? Get in touch

UK Customers
✉: info.uk@fitflop.com
✆: 0800 8560148


EU Customers
✉: info.eu@fitflop.com
✆: +44 207 751 3694


US Customers
✉: info.us@fitflop.com
✆: 877-861-1988


CA Customers
✉: info.ca@fitflop.com
✆: 877-861-1988

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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Rated 1 out of 5 stars

I placed an order

I placed an order, paid for it and never received it. No ability to track package. Notified company and requested refund, as of yet no response. I love the product but will never buy directly from company again.

15 May 2026
Rated 5 out of 5 stars

excellent company, excellent shoes

excellent company. I bought their Chelsea boots with F mode technology in winter, it reduces the jolt you get each time you tread on a pavement, you wouldn't notice it till you try F mode shoes. I love it so bought sandals with the same technology. They are lovely, in a great leather both strong and supple. They have other features for painful feet too. Great shoes, great company.

22 May 2026
Rated 5 out of 5 stars

Look good, feel even better

Everything to love about these sandals. Colour, fit, comfort, style. I have wide feet and have been on the hunt for some time for the perfect sandal. I reckon my journey’s over.

21 May 2026
Rated 3 out of 5 stars

the Shoes are not sized correctly, and it's inconsistent! I wear a size 10B, most of the 10's are actually a size 11 or 12 in women's shoes. The shoes are way too wide.!!!!

Besides the fact that these shoes are too wide, and I currently have four or five pair that I can't wear because they are too large. I thought by ordering a size down in a specific style shoe the issue would be resolved, however in going one size down the shoe is cut so wide it's still too large. in my opinion these shoes are more for women with large and wide feet, not normal size feet. The flip flops I ordered wear very comfortable after I downsized to a size nine, but PLEASE remember it depends on the style of the shoe for downsizing to work!

21 May 2026
Rated 3 out of 5 stars

Sizing was an issue

Shoe was very cute, very comfy and well made. I found sizing to be very wide. Sadly, the sizing is very generous and wouldn't stay on foot.

21 May 2026
Rated 1 out of 5 stars

The site will not let me return

The site will not let me return. I have tried emailing as well and have gotten no response.

24 April 2026
FitFlop logo

Reply from FitFlop

We are sorry you had trouble with your return. Please contact our team and we will look into this. Kind Regards FitFlop.

Rated 5 out of 5 stars

Love my new shoes

Love my new shoes! Nice quality, comfortable, attractive, and got here quickly.

11 May 2026
FitFlop logo

Reply from FitFlop

We appreciate your positive feedback! We're so happy you love your new shoes and their quick arrival. Kind Regards FitFlop.

Rated 5 out of 5 stars

Cute and roomy

These sneakers are very cute and I love the subtle silver. They are very comfortable but I do feel as though there is a break in period for long hours of wear. I bought them for a concert and I will need to wear them a bit before standing on them for hours. They are roomy which I like. Overall a great and stylish shoe!

14 May 2026
FitFlop logo

Reply from FitFlop

We're so glad to hear you find our sneakers cute and comfortable! We appreciate your feedback about the break-in period for long wear. We hope you enjoy them at the concert! Kind Regards FitFlop.

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