Love my new shoes! Nice quality, comfortable, attractive, and got here quickly.

These sneakers are very cute and I love the subtle silver. They are very comfortable but I do feel as though there is a break in period for long hours of wear. I bought them for a concert and I will need to wear them a bit before standing on them for hours. They are roomy which I like. Overall a great and stylish shoe!

Almost all of my footwear is FitFlop. I love the fit, the quality and the comfort.
Sizing is consistent as well, so ordering online works out without having to return.
Delivery is fast.
And customer service is excellent. I did have to make a return one time and it was seamless.

Awesome, the shoes were absolute quality, and delivery was fast. Very happy.

Love my fitflops. My second pair of flip flops they’re so comfortable and great colours. I also own several pairs of fitflop sandals. Highly recommend.

Great shoes! Love the look and the feeling perfect!

These were my first Fitflop purchase and I’m delighted with both the comfort and style. Hope to try the trainers next!

Fitflop is the one brand that is always incredibly comfortable and always fits.

Too stiff of a toe post. Causing blisters on my feet. Tried to wear more than once to break in cannot wear them. For $65 sandals after shipping had way higher expectations.

I usually love FF, but these feel like plastic. Too slick to safely walk in. Don’t come up over top of foot to hold it in place.

I never actually received the shoes I ordered from FitFlop, yet I was still asked to “review” them before the issue was resolved. That says a lot about the company’s priorities.

The package was supposedly “delivered,” but the only proof provided was a blurry photo of several random boxes left on the floor of my apartment mailroom — not in the secured parcel lockers where all resident deliveries are required to go. The photo showed no visible name, apartment number, shipping label, or clear FitFlop branding identifying the package as mine. I also never received the promised delivery confirmation email.

When I reported the non-delivery immediately, FitFlop repeatedly shifted responsibility onto their carrier, OnTrac, and opened a lengthy “investigation” instead of issuing a refund for merchandise I never received. I had to spend days gathering evidence, contacting apartment management, documenting delivery procedures, and eventually filing a dispute through my credit card company just to protect myself financially.

The most frustrating part is not even the missing shoes — it is the complete lack of accountability. Once they have your money, you become responsible for navigating their delivery failures yourself.

A company selling premium-priced shoes should have premium-level customer service and secure delivery practices. Instead, this experience felt exhausting, dismissive, and unnecessarily adversarial from beginning to end.

Based on this experience, I would strongly caution anyone ordering directly from FitFlop online. The shoes may be comfortable, but if something goes wrong with your order, be prepared to do all the work yourself.

I have been a fitflop shopper for years. I have many pair. Love The Shoe, love, the quality, love the company, love the customer service, love the return policy!! I have ALWAYS been satisfied!!!!!

Simply amazing customer service and shoes!

I have several pairs of fit flops and they are comfortable. My most recent purchased one’s are terrible. So uncomfortable and I would not recommend.

The shoes ended up being incredibly uncomfortable and unwearable - I’ve tried them only around the house a few times - I am hoping I can return these. So heavy and inflexible.

Love my fit flops, so comfy, stylish and worth every penny

Shoes delivered promptly and effectively. Delighted with the product: comfortable and good support. Easy to put on and take off.

The sandals I bought were too big. I was unable to send them back within the 28 day returns period due to being out of the country for 5 weeks and customer service is extremely unhelpful.

Extremely comfortable sandles, true to size.

Just love these, give me height without pain