I ordered shorts according to the size chart and they did not fit as expected. I requested an exchange for a smaller size and I was able to make my return the same day. Shipping was quick and my repla... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I guess the product is alright, I just seem to always be between sizes so the fit isn't quite what I hoped for even though I took my measurements before ordering. I have short legs and a long torso,... See more
Company replied
After 2 years of following this brand on Social Media, I could not get myself to order these jeans in fear of being disappointed. I finally gave in and placed my first order last week and received my... See more
Company replied
Delivery: I am in Sydney , ordered on a Monday night and received my jeans the following week on Tuesday morning, just over 1 week delivery timeframe which is good :) Sizing: I’m a size 12/14 AUS... See more
Company replied
Company details
Written by the company
Founded in 2018 in Oslo, FITJEANS was born to create jeans that hug you in all the right places, giving you the ultimate confidence boost every time you wear them - no waist gap, no squeezing, just the perfect snatched look. Today, we’re a global community of over 400.000 denim lovers, committed to making you smile every time you wear FITJEANS. Our jeans are meticulously crafted with super stretchy, form-flattering denim that hugs you in all the right places, ensuring there's no waist gap and maximum comfort.
WE'RE HERE FOR YOU
Written by the company
- HIGHEST STANDARDS OF CUSTOMER CARE
- Our team is dedicated to delivering the best possible FITJEANS experience from start to finish, ensuring you’ll love both your jeans and your journey with us. With the highest standards of customer care, we're always here to help. Got questions? Issues? Wanna share the love? Just reach out - we’re only a message away.
Contact info
United States
- help@fitjeans.com
- fitjeans.com
DISCOVER YOUR NEW FAV JEANS
4.1
Great
12K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The colour doesn't match of what they…
The colour doesn't match of what they sell online . On website you have beautiful light jeans instead they send you pale jeans almost white colour with dark blue stains. I was excited for these jeans i paid so much for this hideous colour it's nothing like on the website .
31 March 2026
Unprompted review
Reply from FITJEANS
Thank you for your feedback, and we’re really sorry to hear that you’re disappointed with the colour of your jeans.
We’d like to note that after your initial message, we reached out to request photos of the item you received so we could look into this properly and compare it with our product. Unfortunately, we did not receive a response, which limited our ability to investigate further at the time.
We always want to make sure our customers are happy with their order, and we’re still more than willing to take a closer look if you’d like to send us the requested photos.
Thank you for your understanding.
Good quality
Good quality, perfect fit and quick delivery. My wife is very happy, perfect birthday gift
27 March 2026
Unprompted review
Reply from FITJEANS
So happy to hear your wife is happy with her new Fitjeans and that you chose us for her birthday gift! Truly means a lot 😊
Reply from FITJEANS
Wow! Thank you SO much 😍
It arrived 3 days after i orderd very…
It arrived 3 days after i orderd very fast i orderd it on a sunday. The jeans are really stretchy and SUPER comfy. Had to send it back cause it was too big so I’m gonna get a size smaller. I know they will be perfect!
23 March 2026
Reply from FITJEANS
Thank you so much for your feedback 😊 We’re really happy to hear you love how stretchy and comfortable the jeans are, and that the delivery was super fast too!
Sorry to hear the first pair was a bit too big, but we’re glad you’re going for a size down, we’re sure that will give you the perfect fit 💕
If you need any help with sizing at all, feel free to reach out anytime, we’re here to help!
It’s not my first order
It’s not my first order, I have ordered in the past and unfortunately I noticed quality gets worse with every order. Earlier when I ordered they actually looked like jeans, now they are like leggings for 100 eur a piece. The style is the same, they look good on but the material is very light and it also smells very bad, like plastic. The price is similar to clasic brands, but there is a significant decrease in quality since the first time I ordered.
23 March 2026
Reply from FITJEANS
Thank you for your feedback, we’re really sorry to hear this, especially as a returning customer.
What you’re describing doesn’t sound right to us, so we’d really like to take a closer look into this. Could you please send us an email at help@fitjeans.com?
It also sounds like you may have ordered from our Contour range, which is made with our lightest and most flexible fabric. If you prefer a more classic, heavier denim feel, we do have other models that might suit you better, and we’d be more than happy to guide you to the right option.
We appreciate you bringing this to our attention and hope we can help find a better fit for you 💙
10/10 experience!
My experience with FITJEANS has been amazing! I cannot stress enough that this is a brand that actually cares about their customers!! I reached out asking if any of their tall flares would restock and to my surprise, within a week, I got a notification saying that they are back in stock!! And on top of that Julia, the head of product at FITJEANS reached out personally to let me know that they have restocked. I am beyond impressed with their customer service and I can't wait to receive my new favorite jeans!
29 March 2026
Unprompted review
Reply from FITJEANS
Wow, this is so amazing to read, thank you so much! 😍
We’re truly happy we could help you get your hands on the tall flares, and it means a lot that you noticed the effort from our team. Julia will be so glad to hear this!
Creating that kind of experience and really listening to our customers is exactly what we strive for, so your words mean everything to us 💙
We can’t wait for you to receive your new jeans, pretty sure they’re going to be a favorite 😉
I own three pairs
I own three pairs of FITJEANS, I love them so much. They are comfortable to wear as they stretch around my curves and sit snuggly with no waist gap. I struggle to find jeans that fit my waist and my butt however these are perfect for me.
16 February 2026
Reply from FITJEANS
Thank you so much for sharing your feedback with us 💙
Finding jeans that fit both the waist and the curves without a gap can be such a struggle, so it means a lot that they work perfectly for you. And three pairs already, we love that!! 🙌
Thank you so much for your support!
They only shape a nice butt
They only shape a nice butt, thats it.
Lots of Jeans are not available, especially short sizes.
Short Sitzes are still way too long in the Front (belly), and make it Look round/pregnant.
They also slide down between the legs, so I need to pull them up, and there are just bootcut or skinny versions. What about simply straight versions? I don't think at all that the price is justified.
19 March 2026
Reply from FITJEANS
Thank you for taking the time to share your feedback, we really appreciate it.
We’re sorry to hear that the fit hasn’t met your expectations. Our jeans are designed to shape and support the lower body while sitting on a smaller waist, but we understand that fit can still vary depending on body proportions and personal preference. Issues like sliding or fit differences in the front rise can sometimes be influenced by sizing choice or individual body shape, and we’re always happy to help advise on sizing if needed.
We also appreciate your comments regarding styles and availability. We are continuously working on expanding our range, including more fits and lengths, as well as improving stock consistency across sizes and styles.
Feel free to send us an email at help@fitjeans.com so we can take a closer look into this together.
We’re sorry to hear you feel the price isn’t justified for you personally, but we truly value your honest feedback, it helps us improve moving forward 💕
Size down IMO
I absolutely love the jeans, such good thick quality but also extremely stretchy. Great for gym girls! I can actually slide them over my thighs. Also as they have long length, this has been game changer for me as a tall girl. I’m 5ft 9 and now I can have the perfect long length jean. I would say size down as they are very stretchy, I’m a size 10/12 in bottoms (hourglass shape) and size XS was best for me.
17 March 2026
All great, as always
Easy website to navigate, easy payment, straightforward and fast dispatch of product and clear options for delivery/collection.
18 March 2026
Reply from FITJEANS
Thank you for sharing your feedback with us! Makes us very happy to hear this 💙
Reply from FITJEANS
Thank you so much for taking the time to share your feedback with us!
This makes us very happy to hear ❤️
The fit of the jeans is phenomenal
The fit of the jeans is phenomenal. The rise is so uncomfortable that it cancels out the fit.
17 March 2026
Reply from FITJEANS
Thank you so much for your feedback, we’re really happy to hear you love the fit overall, but we’re sorry to hear the rise hasn’t been comfortable for you. That’s definitely not the experience we want.
We also offer mid-waisted styles, which some customers find a bit more comfortable in the rise while still getting that same flattering fit. You’re very welcome to check those out if you think they might suit you better 😊
Thanks again for sharing your thoughts, we really appreciate it 💕
Reply from FITJEANS
Thank you so much for your lovely feedback ❤️ this makes us very happy to hear!
Amazing
This is the perfect jeans for fitgirl with thick thighs! No waist gap, this is the dream!
23 March 2026
Unprompted review
Reply from FITJEANS
Wow this makes us very happy 💙💕 so glad you are satisfied with your Fitjeans!
Amazing fit
I LOVE these jeans. Already own 4 pairs (all baggy) and the way these fit your waist and shape your body is insane. My absolute favourite jeans <3
16 March 2026
Reply from FITJEANS
Ahh thank you sooo much! Your absolute favorite jeans?? You just made our day 💕
Thank you so much for sharing your feedback with us 💙
I really wanted to love these
I really wanted to love these! The fabric has great stretch, but the cut didn't work for my body type. Despite being 'baggy' jeans, they were surprisingly tight around the thighs, so they didn't really give that baggy look I was going for. Had to return them.
16 March 2026
Reply from FITJEANS
Thank you for your feedback, we really appreciate you giving them a try!
We’re glad to hear you liked the stretch of the fabric, though we’re sorry the fit wasn’t quite what you were looking for. Our baggy styles can fit differently depending on body shape, especially around the thighs, so we completely understand your experience.
If you ever feel like giving us another try, we’d be more than happy to help you find a style or size that better matches the look you’re going for.
Thanks again for your honest feedback, and we hope to see you back in the future!💙
Great Fit, But Durability and Stock Concerns
I’ve been ordering from Fitjeans for several years now, and while there are things I absolutely love about them, there are a few drawbacks worth noting.
The Pros:
The fit is honestly incredible. They are some of the most comfortable jeans I’ve ever owned, sitting perfectly and offering a flattering look that’s hard to find elsewhere. If you’re looking for comfort and style, they definitely deliver.
The Cons:
However, they are quite expensive, especially considering their durability. I’ve noticed they tend to wear out relatively quickly—specifically at the inner thighs. After about a year of intensive wear, the fabric also tends to lose its shape and get a bit "baggy" or stretched out.
I’ve also been disappointed with the stock availability over the past year; it’s become much harder to find specific styles in my size. Additionally, the material consistency seems to have changed. Some of the newer pairs feel different than the quality I was used to in previous years.
Final Verdict:
I still enjoy the fit, but for the price point, I’d hope for better longevity and more consistent stock.
22 March 2026
Unprompted review
Reply from FITJEANS
Thank you so much for taking the time to leave such a thoughtful and balanced review, we really appreciate your continued support over the years.
We’re truly happy to hear that you still love the fit and comfort of our jeans, as that is exactly what we strive for. At the same time, we’re sorry to hear about your concerns regarding durability, fabric changes, and stock availability. Feedback like yours is extremely valuable, and we take it seriously as we continue working on improving both product quality and consistency across collections.
I’ve also sent you an email so we can look into this further with you directly and take a closer look at your experience.
Thank you again for your honesty and for being a long-term customer, it really helps us grow 💕
This was my first time ordering a pair…
This was my first time ordering a pair of Fitjeans so I paid the extra money for a “free” return upon purchase. When I got the jeans, they were too long so I started the return/exchange process for a petite size. It should be a no brainer since I prepaid for the return only to find that the process is charging me about another $20 for the return/exchange. There is zero customer service beside 1 AI Emil response reinforcing that I do get a free return and don’t know why I am being charged extra and they would need to escalate my issue to a specialist team to do a deep dive. Well the specialist team must have drown since that was the last communication I have received even though I have sent many follow up emails about the situation that has gone unanswered. If you are ordering, make sure you don’t need to do a return because in my experience you can return or exchange even though you pay extra upon purchase.
17 March 2026
Unprompted review
Reply from FITJEANS
Thank you for your feedback and I am very sorry to hear this!💙
I can see that we already are in direct contact with you regarding this matter. As mentioned this has been a system error we have experienced and the additional charge you encountered is absolutely not correct.
Our team has arranged a regular return for you and offered free shipping on your new order as a gesture of goodwill.
We’re sorry for any confusion this may have caused and truly appreciate your patience while we work through this with you!
I do not recommend
I would have liked to return the trousers I ordered, but the return label I printed does not work. I have tried to return them at several different locations. Customer service can only be reached via email, and it takes several days to get a response. In my opinion, a product this expensive should come with proper and functional customer service! I definitely do not recommend ordering from them. In addition, the sizing of the trousers varies greatly depending on the model. They are not worth their price anyway—they could easily be half as expensive.
21 March 2026
Unprompted review
Reply from FITJEANS
Thank you so much for your honest feedback and very sorry to hear that these jeans did not work out for you!
Our team has already been in contact with you via email, and a new return label has been issued to you can proceed with your return without any further issues.
We understand how frustrating this experience must have been and truly appreciate your patience while we worked to resolve it.
If there is anything else, please dont hesitate to reach out to us, we are more than happy to help 💙
Slow slow shipping
Keep getting emails about how I like my jeans and have not received them after ordering a week ago.
Tracking says they will be here Monday, nine days after I ordered.
Bummer!! I planned to wear them on spring break. Hopefully when I finally get them they fit.
12 March 2026
Reply from FITJEANS
We’re sorry for any confusion and understand your disappointment!🥺
At checkout, you selected standard shipping, which can take up to 7 business days for delivery. For future orders, we also offer an express shipping option, which takes up to 3 business days.
According to the tracking, your package has been delivered within the expected timeframe, and we truly hope you love your jeans!💕
I’ve also sent you an email with some additional information and just to double-check that everything is okay on your end.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.