fitnessdigital Reviews 

Ordered boxing heavy bag with chain /swivel.
Bag arrived with top of packaging open and chain missing.
Emailed this company twice no response, now after reading reviews this company is in Spain.
No contact number just email address.
I ordered cross trainer before and was happy with the service. Now this item is missing and there seems to be no contact.
Disgusting way to treat customers just ignore them.
Might have to get the wife to hold the bag to use it.
Not impressed with ur lack of response.
One less customer that was looking to order again.
Lesson go to a shop to buy equipment.

I’ve had the same order go missing twice in transit , been mailing for the last 10 days with no response , the customer service is terrible with lack of responses or contact numbers , extremely disappointed and wouldn’t recommend this website to anyone

Hi guys, I've sent two emails now about my Garmin watch that I'm trying to get fixed as its still in warranty, can someone please reply to my email, I attached images of the watch and the invoice, it's only a year old and has slowed down soo much and there is a water circle on the screen permanently which is not ideal either. Can someone reply to my email so I can figure out what to do, I've ordered off your company 3/4 times and never had any issues, would just respect a responsive at this stage. Thank you. Nicole

I am still waiting on a treadmill I ordered 24 days ago in total. I emailed the company and they took 7 days to reply with minimal info. I phoned the delivery company who said it was to arrive at their warehouse on the 13th November and I would receive a call from them to arrange a delivery slot. Still no update on the online tracking and have not yet heard anything. While I understand that deliveries are delayed during the pandemic, 5-9 days is a very unrealistic promise. As it is Wednesday, it doesn’t look like I’ll be receiving my product this week, therefore next week I will be a month waiting.

I ordered a treadmill and was advised delivery in about 9 days. Took about 3 weeks but very happy with product now. Box was damaged (probably from delivery rather then from the company) but perfect condition inside! Treadmill is great and set up was easy.

Excellent service from start to finish. Yes, its a spanish company & communication is through email but customer service are very helpful & in my experience responded to any query promptly & efficiently. I ordered the Marcy PM 4400 multi gym through pay pal & once my order was confirmed, they provided me with the expected delivery time, the transport company & a tracking number. I was informed when my order had left their warehouse & upto date information on goods in transit. Only gripe would be that the tracking info was in spanish but a quick email to customer service & the english equivalent was given. The delivery company rang me the day before delivery to arrange a suitable time. My goods arrived on time and were packaged really efficiently. The man who delivered my gym was extremely helpful & offered to help me move it. The gym was perfect, everything as described, no damage & with easy assembly instructions. First class service. I will be looking to place an order for the olympic weight plates when they are back in stock.
Nick from wexford.

I bought an exercise bike from this company on 21st Sept. The delivery company had marked that the package was damaged even before it reached the UK.
The delivery was late and the item marked by the driver as having damaged package on delivery.
The monitor was broken and the item not usable.
I then discovered that the companies' phone numbers on the website and Facebook were not operational and that the company was in fact in Spain; but is set up to appear to be in UK with its dot uk website.
No one took much interest in my problem and it took over 50 emails to get much of a response. Initially it appeared that they weren't going to accept my return because of something to do with the delivery note only signed by the driver and not me. ( Current Covid behaviour.)
You can wait for many days before Fitnessdigital can be bothered to reply to emails making the business surprisingly stressful as you are powerless to speed it up.
I finally got an agreement - I think - 24 days after I notified them of the problem. At that stage I got an apology.

Then after further repeated requests by me my money was returned on November 4th.

It is probable that a high percentage of their deliveries are OK but if you have a problem, like I did, be prepared for stressful weeks trying to resolve your issue.

I am relatively old and done a lot on shopping on line. This has been the worst shopping experience of my life and for weeks I thought my problem was going to remain unresolved while they didn't respond to my emails and refuse to take phone calls.

So, be warned, if you have an issue you will have significant problems and stress before any resolution. They had my money for nearly 6 weeks after delivering me an unusable item.

They have co.uk website to take UK order, but they are actually in Spain and they don't dare to publish their telephone number. Without dedicated phone number and email address, they makes it very difficult to communicate with them. I have sent 10+ emails and often no reply at all, I called the delivery company every day that they hired here in UK, it still took 10 days to solve the problem. Also, be aware, they instructed the delivery company only to leave the machine on the curbside, even though it's a weighted more than 286 pounds hugely over-sized item, even though they promised in their T&C to delivery to entrance of the house. I don't think they are ready to provide services in UK, not even close. I'm also going to file complain against them to Trading Standard UK as well. BTW, you will get EU plug, not UK plug.

After searching the websites for a Nordic threadmill, I came across fitness digital website and found the NordicTrack T10.0 Treadmill cheaper than anywhere else and a delivery date of 5-9 days. After buying it I got an email to track my purchase. While I was researching something else I came across trust pilot reviews and was startled at the bad reviews. I had just paid €999 using my husbands on a threadmill and what if it didn’t arrive. Up to now I was proud of the great deal I had found. Then Ireland announced level 5 lockdown. Was I ever going to see my threadmill.
Thank you fitness digital for delivering my threadmill 2 days ahead of schedule. Such a wonderful surprise to get a phone call yesterday morning from Langan’s couriers to say they were on the way with a threadmill. It arrived in perfect condition. The threadmill itself is amazing. The whole family tried it out last night. Thank you for a wonderful service and look forward to doing business again.

Finally got the cross trainer after it had been shipped to Italy instead of the UK... and had no apology when they finally tracked the item and realised the error despite it being 2 weeks late. Opened the box and the product is damaged. Really wouldn’t recommend purchasing from this company. Looking forward to getting a response to resolve this.

Once again I’ve to take to trust pilot to..number 1 to warn any future purchaser if you want stress,frustration,disappointed and basically to be ripped off by all means deal with this company.Number 2 I’ve had an issue with my purchase from day one and they send me replacement cable when it was obviously clear the cable not the problem..And once again they will not reply to my email.And before they post a reply up here saying how sorry they are and they have replied to my emails and they fixing issue.All I can say is don’t be fooled by them

I have just purchased an irun 3 treadmill from this company. It arrived last thursday. The machine is jammed and will not fold. It has been three days since I emailed them and of course no reply. Reebok advised me to get a replacement and that clearly the machine is faulty. I spent €600 and brought it as i have limited space and it was compact. Now I have a treadmill that won't fold.
I have sent numerous emails asking how to I return it and get a replacement but as other reviews say once they have got your money it looks like you are ignored. Looks like I am going to have to take this further. Fuming and not one bit happy

Purchased the Reebok gb40s exercise bike, awesome service, arrived on time from Spain to the UK, excellent communication, I was expecting some damage to the packaging but it arrived in perfect condition.

very good service. ordered reebok gb40s and said 10 days but arrived in 6 days. well impressed would definitely recommend and buy again.

Excellent product and speedy Delivery.
Ordered the Reebok One GB40s exercise bike from Fitness Digital, wasnt aware until shipment confirmation that the product was coming from Spain. Then I saw some horrific Trust pilot reviews for similar products and negativity about the company. Naturally I was then worried about what I had ordered.
I had no need to worry, the shipment was pallet shipped from Spain and arrived within 9 days to my door by Local freight company.
The package was in good order, a couple of scuffs on the box, but as it had travelled from Spain to the UK it was to be expected.
I opened the box and checked the contents vigorously and found it to be well packaged and in perfect order, no scratches or loss of paint on any item.
The GB40s it self is so simple to put together and Reebok have to be congratulated on their instructions and ease of assembly. They supply all the tools required to assembly the exercise bike. There is a very neat vacuum sealed card containing all the tools and some of the nuts, bolts and washers, all clearly identified on the card.
Within 45 minutes I had it assembled and powered up. The GB40s is stable and compact, not taking up much room.

This whole experience has been fantastic and I could not have wished for a better quality service or product.
Informed regularly of the current shipment status( albeit in Spanish).

I would recommend the product and Fitness Digital to anyone.
Please don’t let the negative comments put you off, as my experience has been the total opposite and I could not have wished for anything better.
Thank you Fitness Digital.

Quick delivery machine in excellent condition thank you! ;)

The item is broken - I cannot get a timely response - two days between each non comital response. I'm going to give them one last chance before going legal
Terrible service and product quality

I ordered the Reebok GB40S. The first one was unusable (a pile of broken junk) and the replacement was also unusable. Since I've complained about the replacement, they've stopped replying to my emails. Ignoring all. While I was placing the order email responses weren't a problem. I've given them 5 working days after which time I'll be taking court action against them. Not only is there no address or telephone number, but you never get a name either!
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UPDATE:

See how quickly they can respond when it's a public forum! I wonder if all the clients contacting them want their money back too! They finally got in touch, with their usual line about getting an 'engineer.' But one never appears. I asked for my money back (following the: 'we are very sorry' email below. So touching ... pass me a tissue ... I feel a little moist) and as usual the email was ignored. COURT ACTION continues! DO NOT BUY from these people. (Note: no name or contact details on their response).

If you're having a problem with them, don't waste time with emails. They have no intention of answering you. Don't put yourself through unnecessary stress, rather go straight to court! All the information you need is online, forms can be downloaded etc., and it's not a problem they're based in Spain. They have to pay any costs incurred in legal action against them.

Why won't people listen to me DO NOT BUY FROM THESE PEOPLE!!
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NICE TRY - except some of the damage on BOTH the bikes could not have happened as a result of transport. Just one example - a peddle could not be screwed into the bike because of the thread, which was in separate packaging inside the box. Nasty Nasty people blaming the poor transport company.
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WOW - look at all these wonderful reviews that have suddenly appeared - one after the other - and about the Reebok bike too. Nobody seems to be interested in buying anything other than that bike ... I'm just thrilled for these people. (ONE QUESTION - why would anyone order a bike, pay for it and THEN read the reviews on Trustpilot afterwards)??? Keep 'em coming ... you people just kill me - lol ;)
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938 - people have read this review and been SAVED I hope ... but some just won't be told ... and if you need further proof look at what's happened to those who have ignored what I've advised and bought !!!

This review applies to fitnessdigital.ie not.co.uk
I ordered the Reebok GB40S bike and it arrived quite quickly. The bike looks good if only I could assemble it! The aftersales/customer service is just appalling! I got no instructions, only pictures so very difficult to follow...I emailed several times and was given UK numbers to call...I did, cost me more money and I got nowhere...I was eventually sent a video of a guy putting nuts onto the saddle-not my issue! I replied to these people, tech support and was ignored. I emailed Fitness Digital again...now bear in mind it takes days to get a reply so you can imagine my frustration! This time they asked me for the serial number which I gave to them. 5 days ago I got a very curt email asking me to clarify the issue I'm having...I replied straight away in the hopes of finally being able to fix the saddle to the pole. AND I have heard absolutely nothing since, zero! The bike which I saved hard to buy and which I waited and waited for as it was out of stock, is still not fully assembled and I haven't been able to use it...it is now nearly one month since I received it. To say I am disappointed and so upset is an understatement. This is simply not acceptable customer service. Buyer beware!!!

As for the reply received, I won't hold my breath! I haven't heard a single word from you since! All that hard saved money later and the bike is sitting saddle less still! Unbelievable!

I have purchased a suunto 9 watch from fitnessdigital. The price and the product is great and it arrived with next day delivery. 5 Stars! :)