8 months after completion of my training I still not received my certification. It’s a joke basically, as you can’t work or apply for nothing! Fit Pro x also passed the contact of another person... See more
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See what reviewers are saying
Great course, amazing mentors who regularly reach out to assist and check in progress. I am currently carrying out the Leve 3 course, looking to become a PT and online fitness coach. I would like t... See more
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M FitPro has been absolutely brilliant for my personal and professional development. Every course I’ve completed has helped me grow as a coach and better support my clients, especially the w... See more
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I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... See more
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Company details
About FitPro - Fitness Professional CPD Education
Written by the company
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
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Over 95 CPD courses from world-class educators to support your professional development
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Insightful and practical content to keep you in touch with what's new in the fitness industry
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Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4.3
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from FitPro - Fitness Professional CPD Education
Hi Alison
Thank you for your great review. We're delighted to that you've chosen to be a FitPro member so that we can support you as a fitness professional.
From all at the FitPro Team
Super quick & efficient call to renew…
Super quick & efficient call to renew insurance. Five simple questions, payment and all insured again. Thank you! Customer service that works!
10 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Brigitte
It's great to hear that you value our personal customer service! Thank you for your 5 star review and for being a loyal FitPro member.
From all at the FitPro Team
I love your webinars.
3 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Silke
Thank you for your great review. We are delighted that you enjoy our webinars. We are committed to supporting the fitness community with great resources by experts in the field, like our webinars.
From all at the FitPro Team
Quick, friendly and efficient
Quick, friendly and to the point!
My issue sorted within minutes.thank you
6 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Dana
We are delighted that you found our insurance and customer service so helpful and efficient. Thank you for your lovely review and we are looking forward to supporting you in your career as a fitness professional!
From all at the FitPro Team
Great customer service
Managed to get through very quickly every time! Had some questions about Insurance for different qualifications and Darren was super helpful!! Very knowledgeable and patient!
6 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Carly
Thank you for your lovely review. We are delighted that you found speaking with Darren so helpful and that you got the insurance that you need. We think our personal service is important to support the fitness community.
From all at the FitPro Team
Great
Great! Easy to arrange. My questions were answered by a real and helpful human. Refreshing and reassuring!
25 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Marion
Thank you for your 5 star review. We think it's important that you can speak to a real person and Darren has been helping fitness pros like you for years. We're really pleased you found our service so helpful!
From all at the FitPro Team
Easy and quick.
Easy and quick process to purchase insurance. Received my certificate quickly.
27 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Francesca
Thank you for taking the time to review us at FitPro. We always aim to provide friendly and helpful customer service to our members. Thank you for your 5 star review!
From all at the FitPro Team
Calm and efficient service
26 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Mrs Ryan
Thank you for the 5 star review. We always aim to deliver great service to our members.
From all at the FitPro Team
Renewal of membership and insurance was…
Renewal of membership and insurance was friendly, professional and efficient. Regular Fitpro emails and online magazine together with educational webinars which you can watch if you miss them and claim educational points is a really great idea. Option to do a comprehensive range of accredited courses is also great.
25 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Stephen
Thank you for your lovely review and it's good to hear that FitPro is ticking all the boxes for you! We are really pleased to support you in your fitness career.
From all at the FitPro Team
I was made to feel very comfortable…
I was made to feel very comfortable right from the start of my phone call. The gentleman explained all about FitPro and about the insurance which acquired there and then
23 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Helen
Thank you for giving us 5 stars. It's great to hear that you found sorting out your professional insurance quick and easy with us at FitPro. We're delighted to support you.
From all at the FitPro Team
Very quick in responding
Very quick in their response. A documents sent quickly. Staff polite and helpful. Very acomodating!
9 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Amina
Thank you for your 5 star review and for being a FitPro member. We always aim for great customer service and we're really pleased to hear that you feel supported.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Tania
Thank you a 5 star review! We're delighted to support fitness professionals like you and thank you for trusting us with your education.
From all at the FitPro Team
Easy making contact
Being able to contact you with ease, fast response. And having a simple, uncomplicated conversation. Organising insurance can be stressful. Thank you
12 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Val
Thank you for your lovely review. We think it's important that you can speak to us to get what you need and we're really pleased you found our service so helpful!
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Jane
Thank you for your 5 star review. We think it's important that you can speak to a real person and Darren has been helping fitness pros like you for years. We're really pleased you found our service so helpful! From all at the FitPro Team
Always good service
Always good service. Was very impressed that FitPro kept the same insurance rates at last year’s prices. They offer more in my opinion than their competitors, which is why I go back to them year on year
10 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Katrina
Thank you for your 5 star review. We are delighted that we've been able to support you with your insurance in your career. Our mission is to support and connect the fitness professional community. Thank you for being a loyal member of FitPro!
From all at the FitPro Team
Low carb diet course - I think the course was biased.
I think the course was biased l. It is a different approach for each person but low carb diets especially keto diet has plenty of evidence for lots of stuff and proves to be better than the other diets. I thought it wasn't very useful the course. But it might be for others. Just my honest opinion.
5 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Joao, thank you for your feedback. The course was written by Dr Linia Patel who is a leading dietitian and sports nutritionist. All our CPD educations are evidence-based and Linia is renowned for translating up to date nutritional science into easy-to-digest practical advice. We pride ourselves on supporting the whole FitPro community, and recognise that some courses are better suited to some people. With this in mind, we recognise that this may not have been the right course for you. If you would like to discuss any further courses please do contact teresa.w@fitpro.com. We have also emailed you privately.
The FitPro Team
Fast efficieint insurance cover
I needed insurance immediately and Fit Pro sorted this out for me. So professional and proactive and I cannot thank them enough. Great priice and cover thank you.
3 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Sarah
Thank you for taking the time to review us at FitPro. We always aim to provide friendly and helpful customer service to our members. Thank you for your 5 star review!
From all at the FitPro Team
An amazing experience.
The instructor was very helpful and lovely.I really enjoyed the course.
28 September 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Freya
Thank you a 5 star review! It sounds like you learned a lot from the FitPro CPD education. We're delighted to support fitness professionals like you as you develop your career.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Simon
We are delighted that you found our insurance and customer service so helpful and efficient. Thank you for your review and we are looking forward to supporting you in your career as a fitness professional!
From all at the FitPro Team
Very fast and very good
4 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Tetiana
Thank you for giving us 5 stars. It's great to hear that you can trust FitPro for your professional insurance and information.
From all at the FitPro Team
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