I had a bit of trouble getting my membership set up. Teresa at FitPro went above and beyond to help me. Nothing was too much trouble for her. She helped me set up my membership and is fantastic. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I really enjoyed the opportunity attend this training, especially as it was in person. JP is very personable and knowledgeable, he allowed for lots of questions and answered with much care. I learn... See more
Company replied
I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... See more
Company replied
I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊
Company replied
Company details
- #74 of 99 best companies in Career and Education Provider
- #35 of 41 best companies in Business insurance company
- #7 of 7 best companies in Sports Insurance Company
About FitPro - Fitness Professional CPD Education
Written by the company
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
-
Over 95 CPD courses from world-class educators to support your professional development
-
Insightful and practical content to keep you in touch with what's new in the fitness industry
-
Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4.5
Excellent
297 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Some excellent CPD courses to choose…
Some excellent CPD courses to choose from prices are not too bad either. Looking forwards to starting mine
11 January 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Sarah
Thank you a 5 star review! We're delighted to support fitness professionals like you with your CPD education and with over 95 courses to choose from, we're confident you'll find plenty to choose. Thank you for trusting us with your education.
From all at the FitPro Team
Developing procedures
Over the past 12months the main aims that we have achieved are to expand the range of activities relating to increasing wellbeing and physical fitness to a greater range of persons.
Developing new communications and partnerships with parallel organisations and linking activities.
A suitable insurance that covers these activities is essential, I feel that Fitpro offers this versatility.
15 December 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Stephen
Thank you for your 5 star review. We are so pleased to hear that you are finding FitPro's insurance helpful and versatile as you develop your business. We are looking forward to supporting you as you grow your activities and meet your goals!
From all at the FitPro team
FitPro Provide SO MUCH Useful Stuff and it's SUCH Good Value!!!!
I've been a FitPro member for over a year now, and also bought my insurance through them.
The insurance is well thought out, with lots of options for different areas of the fitness industry if you want them... but for the main FitPro membership...
...the value for money is incredible!! You get access to recorded webinars, discounted education and training, and several selected free online training courses a year! All this is helping me to keep up with what's going on in the industry, and broadening my knowledge base.
The course tutors and speakers at the (CPD accredited!!) webinars are of amazing quality, with a great spread of knowledge between them.
You really can't go wrong to spend under £50 a year on this professional membership... and the insurance is great value too!!
10 January 2024
Unprompted review
Reply from FitPro - Fitness Professional CPD Education
Hi Mr O
Thank you for your lovely review and for your enthusiasm! We are so chuffed that you've joined FitPro and you're taking advantage of all that membership has to offer! We are delighted to hear that you are finding the webinars and discounts on CPD education so helpful to keep you up to date in this fast moving industry. We are delighted too that you've chosen FitPro for your liability insurance and we look forward to supporting you.
From all at the FitPro team
Very friendly and helpful gentleman
19 December 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Simone
Thank you for your 5 star review. We are delighted that you found speaking with Darren so helpful and that you got the insurance that you need. We think our personal service is important to support the fitness community.
From all at the FitPro Team
Fantastic
Such great resources. I struggle to afford to pay for CPD courses, so being given the opportunity to obtain some free ones is fantastic. They are so useful and informative. The site itself is easy and accessible to navigate around. Thank you 😊
18 December 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Kelly
Thank you for your great review. It's so good to hear that you value FitPro's CPD resources. Our free monthly webinars are great ways to stay up to date and earn CPD points too. Our mission is to educate and support the fitness community.
From all at the FitPro Team
Excellent service as always
No messing. Straight through to a real person. My insurance was re newed in 5 mins. Great when you don’t like doing things on line to know to can speak to a real person
11 December 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Sue, Thank you for your lovely review. We think it's important that you can speak to us to get what you need and we're really pleased you found our service so helpful!
From all at the FitPro Team
Always a personal service
Always a personal service . Seems like they know who you are even though they only do when you give you pro number .
15 December 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Diane
Thank you for your 5 star review. We think it's important that you can speak to a real person and Darren has been helping fitness pros like you for years. We're really pleased you found our service so helpful! From all at the FitPro Team
Very very professional and polite !
5 December 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Clayton
Thank you for giving us 5 stars. It's great to hear that you found sorting out your professional insurance quick and easy with us at FitPro. We're delighted to support you.
From all at the FitPro Team
Very good customer service really…
Very good customer service really helpful, ringing back and leaning a message if the department isn’t available .
Easy to contact good communication .
1 December 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Maria
Thank you for your review. We think it's important that you can speak to us to get what you need and we're pleased you found our service so helpful!
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Maria
Thank you. It's great to hear that you found sorting out your query was quick and easy with us at FitPro. We're delighted to support you.
From all at the FitPro Team
As usual a professional,informative yet…
As usual a professional,informative yet still relaxed event
24 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Helen
Thank you for your great review. We are delighted that you enjoy our events and webinars. We are committed to supporting the fitness community with great resources by experts in the field.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Mary
Thank you for your lovely review. We are delighted that you found speaking with Darren so helpful and that you got the insurance that you need. We think our personal service is important to support the fitness community.
From all at the FitPro Team
Easy to use service
21 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Mark
Thank you for the 5 star review. We always aim to deliver great service to our members.
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Alison
Thank you for your great review. We're delighted to that you've chosen to be a FitPro member so that we can support you as a fitness professional.
From all at the FitPro Team
Super quick & efficient call to renew…
Super quick & efficient call to renew insurance. Five simple questions, payment and all insured again. Thank you! Customer service that works!
10 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Brigitte
It's great to hear that you value our personal customer service! Thank you for your 5 star review and for being a loyal FitPro member.
From all at the FitPro Team
I love your webinars.
3 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Silke
Thank you for your great review. We are delighted that you enjoy our webinars. We are committed to supporting the fitness community with great resources by experts in the field, like our webinars.
From all at the FitPro Team
Quick, friendly and efficient
Quick, friendly and to the point!
My issue sorted within minutes.thank you
6 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Dana
We are delighted that you found our insurance and customer service so helpful and efficient. Thank you for your lovely review and we are looking forward to supporting you in your career as a fitness professional!
From all at the FitPro Team
Great customer service
Managed to get through very quickly every time! Had some questions about Insurance for different qualifications and Darren was super helpful!! Very knowledgeable and patient!
6 November 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Carly
Thank you for your lovely review. We are delighted that you found speaking with Darren so helpful and that you got the insurance that you need. We think our personal service is important to support the fitness community.
From all at the FitPro Team
Great
Great! Easy to arrange. My questions were answered by a real and helpful human. Refreshing and reassuring!
25 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Marion
Thank you for your 5 star review. We think it's important that you can speak to a real person and Darren has been helping fitness pros like you for years. We're really pleased you found our service so helpful!
From all at the FitPro Team
Easy and quick.
Easy and quick process to purchase insurance. Received my certificate quickly.
27 October 2023
Reply from FitPro - Fitness Professional CPD Education
Hi Francesca
Thank you for taking the time to review us at FitPro. We always aim to provide friendly and helpful customer service to our members. Thank you for your 5 star review!
From all at the FitPro Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.