Fitshop UK Reviews 

12,375
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for taking the time to understand individual needs and providing exceptionally helpful advice when choosing fitness gear. Consumers also highlight the high quality of the products, noting that items arrive well-packaged and function brilliantly for home workouts. However, some customers also noted frustrating issues with delayed shipments and awkward delivery experiences involving external couriers. A few people experienced further difficulties when attempting to arrange product returns or dealing with slow responses from customer support regarding faults. Some reviewers felt that communication could be improved significantly once an order encountered unexpected complications.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive product knowledge,... See more

Product

Customers report general satisfaction with the product offerings and high equipment quality. Reviewers... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and friendly staff who... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and... See more

Company replied

Rated 5 out of 5 stars

Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and wa... See more

Company replied


Company details

  1. #20 of 47 best companies in Exercise Equipment Shop
  2. #16 of 41 best companies in Fitness Equipment Wholesaler
  3. #3 of 4 best companies in Indoor Cycling
  4. #85 of 132 best companies in Sporting Goods Shop
  5. #5 of 5 best companies in Table Tennis Supply Shop

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(12,375)

1,248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic experience with Fitshop Willesden and Max

Absolutely fantastic experience with Fitshop Willesden from start to finish.

I’ve purchased a considerable amount of equipment from them for my home gym and the service throughout has been exceptional. A special mention has to go to Max, who has looked after me brilliantly. He’s been incredibly helpful, knowledgeable and genuinely a pleasure to deal with — nothing has ever felt like too much trouble.

When you’re making a significant investment in gym equipment, having someone you can trust and who actually cares about getting everything right makes such a difference. Max has done exactly that.

I honestly couldn’t recommend Fitshop in Willesden or Max from the Willesden branch highly enough. Fantastic products, fantastic service and a company I’ll happily continue buying from.

Five stars without hesitation.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, helpful staff got what I needed.

21 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Always helpful in the branch 👍

21 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Lewis was an amazing

Lewis was an amazing

21 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Excellent Service

Guys from FIT SHOP Camberley went above and beyond with my treadmill purchase, excellent service!

15 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 1 out of 5 stars

sent me the wrong item

sent me the wrong item, returned for replacement, messed me about only to find not in stock, requested refund which has not been received. Poor service takes ages to get hold of anyone. I do not recommend FitShop

21 August 2026
Rated 5 out of 5 stars

Force USA C10 V2 purchase

We built a home gym in a new garden room and went with the Force USA C10 V2 after comparing it against several other all-in-one trainers. Really glad we did.

The service from Luke and the fitshop team was first class throughout and they helped me with various questions throughout the way. Highly recommend them

19 August 2026
Unprompted review
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Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Very friendly helpful staff

Very friendly helpful staff, was very interested in a treadmill. Zen was very thorough and informative with his knowledge and explained in detail all the information about the treadmills I was interested in. Would highly recommend if you are interested in purchasing fitness equipment, this is the place to go.

20 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Very helpful zen was very knowledgeable…

Very helpful zen was very knowledgeable and very instructive about how the treadmills work and what benefits each one has cannot fault the lad very impressed

20 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great shop

Had a great experience at Edinburgh Fitshop today very helpful staff with lots of helpful advice. Would highly recommend!

20 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

great experience in store

great experience in store

20 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

I visited the Manchester store today…

I visited the Manchester store today looking for a multi gym. Spoke to Ben who was really helpful and knowledgeable. Helped me choose the gym equipment I needed and organised delivery convenient for me to be in. Very impressed and thanks very much.

20 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

nottingham store

We went to the nottingham store Very friendly staff very helpful.

20 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Chris was amazing and very informative…

Chris was amazing and very informative 10/10 experience

20 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great prices. Genuinely good offers. Quality products and good delivery. Recomend highly

Great company recommend. Made 2 big item purchase over the last year and on both occasions they were the best price by that I could find. Items arrived fast for their size with free delivery and in excellent condition. They have convenient payment options and good communication when contact at regarding delivery etc. I needed to make sure I’d be there to revive my bike and bench and that was no problem. They have frequent flash sales that are genuine , frequent and worth waiting for. Really feel like you have snagged a bargain when you catch one. Typically they are around pay day and major holidays or bank holidays. Would be the first place I look for any future gym equipment.

20 August 2026
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Patient and Helpful

I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - without keeping me waiting too long - and did his best to resolve the issue over the phone. When this wasn’t possible, he still found a solution to circumvent the problem.
i appreciate the amount of time Nathan stayed on the phone. And his efforts to ensure I was satisfied with the outcome of our call.

19 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Chris was great and really helpful in…

Chris was great and really helpful in store

19 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great service

Great service, very helpful staff at the Leeds branch.

19 August 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

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