I communicated quite a bit with Callum who was very helpful. I live in Guernsey Channel Islands and he sorted the shipping and because we are UK VAT exempt he sorted that to. I was a bit tentative... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were purchasing an all in one trainer for a home gym but were unsure of what we wanted. Initially helped by Craig and then by Erin, we received expert advice from both which allowed us to make an i... See more
Company replied
I bought a home bike from Fitshop 10 months ago and the pedal assembly came apart. I reported the issue and within less then a week they ordered the parts. This is especially important to me because... See more
Company replied
Customer service is amazing, I had Phillip help me out in getting some equipment and he was able to answer any and every question I had - which was a lot! I didn’t feel pressured, just reassured in wh... See more
Company replied
Company details
- #27 of 50 best companies in Exercise Equipment Shop
- #19 of 41 best companies in Fitness Equipment Wholesaler
- #3 of 4 best companies in Indoor Cycling
- #96 of 135 best companies in Sporting Goods Shop
- #5 of 5 best companies in Table Tennis Supply Shop
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.5
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, knowledgeable, friendly. Popped in for a quick purchase, had a conversation with simon, leslie and leon. Was a good start to my day.
4 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great helpful staff and a well stocked…
Great helpful staff and a well stocked shop
3 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quality Equipment
I’ve bought a number of kettlebells from Fitshop and the quality is excellent and the dumbbells purchased as part of my last order are of similar quality. All at competitive prices and quick delivery.
3 July 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quick excellent service always.
3 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Avoid at all costs
I paid **£350** to Fitshop in April for an engineer visit and replacement parts for my treadmill after it stopped working.
At the time, I was told the required parts would be back in stock in **May**. Since then, I've had to chase for updates multiple times, and was told parts are due in end of **Jun** I even received an email stating that my order had been dispatched. However, I've now been told that the parts never arrived and are not expected until **mid-August**.
At this point, I have lost confidence that the parts will actually be available then. I have therefore requested a full refund of the £350 I paid, but my requests have been completely ignored.
This level of customer service is unacceptable. I've been left without a working treadmill for months, have received inconsistent information throughout, and am now being ignored when asking for a refund. I would not recommend Fitshop based on my experience.
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and inconvenience you have experienced while waiting for your treadmill to be repaired.
As your treadmill was purchased in 2022, it is now outside of its manufacturer's warranty. When you contacted us at the end of January 2026 to report the fault, we gathered the necessary information to diagnose the issue and established that replacement parts would be required. As these parts would need to be fitted during an engineer visit, we provided a quotation for both the required parts and an engineer call-out.
On 6 February, we advised that one of the required parts was out of stock but could be ordered. When you contacted us again on 17 February requesting that an engineer attend before the parts were available, we explained that this was unlikely to resolve the issue and could result in you being liable for the cost of a second engineer visit if the outstanding parts were still required. Our recommendation to wait until all parts had arrived was made purely to avoid unnecessary expense to you.
We appreciate that you contacted us on several occasions between February and April requesting that an engineer attend sooner. However, our advice remained consistent throughout, as sending an engineer without the necessary parts would not have been the most effective or cost-efficient solution.
You are correct that we initially expected the outstanding part to arrive in May. Unfortunately, as our replacement parts are shipped by sea, delays can occasionally occur due to factors outside of our control. While we provided updated estimated arrival dates as new information became available, we fully understand how disappointing these delays have been.
We would also like to clarify that the email sent on 30 April confirmed that we had received your payment and converted your quotation into an order. It also advised that tracking information would be sent once the order had been dispatched. At no point did we confirm that the parts had already been dispatched.
Following your email of 26 June, in which you advised that you would request a refund if the parts could not be supplied before the end of June, we immediately checked the latest shipment information and replied to advise that the expected arrival had moved to the end of August. We have not received a response to that email, so we are unable to progress your request further without your confirmation.
If you no longer wish to proceed with the repair, we are more than happy to cancel the order for the parts and engineer visit and arrange the appropriate refund. We simply ask that you reply to our most recent email confirming that this is how you would like to proceed, and we will action your request as quickly as possible.
We sincerely apologise for the delays, which have unfortunately been outside of our direct control, and remain committed to resolving this matter in whichever way you decide to proceed.
Kind regards
Fitshop Team
Incredible service by Luke right at the…
Incredible service by Luke right at the end of the day!
Will definitely be back for more.
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I communicated quite a bit with Callum…
I communicated quite a bit with Callum who was very helpful. I live in Guernsey Channel Islands and he sorted the shipping and because we are UK VAT exempt he sorted that to.
I was a bit tentative in ordering but he was patient and helped me decide without being at all pushy (very important to me, I do not like being pushed and would have gone elsewhere).
Looking forward to its arrival.
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Had a wonderful experience
Had a wonderful experience. Received great advice from Zen who was extremely helpful and created a smooth process.
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very friendly staff and large range of…
Very friendly staff and large range of stock
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Best experience
Garth was friendly and professional. I can't recommend them more.
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Ben was a great help and provided great…
Ben was a great help and provided great assistance whilst we were kitting out our home gym. Can’t recommend enough!
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fitshop Camberley
Yaz was very knowledgeable, polite and helpful. Would recommend this branch.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Would recommend this branch.
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
fitshop London
Garth made shopping in fitshop London North west so cool it brings back the memories oh how great customer service used to be. Brilliant service. Highly recommendes
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Tyrese was really helpful and gave me…
Tyrese was really helpful and gave me an excellent service, would definitely come back
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I found them online looking for a…
I found them online looking for a kettlebell.
I then remembered that there was a Fit shop just around the corner, so i walked in the door, asked the assistant for a 12kg kettlebell and he took me straight to the one i was looking at online.
I remember the days when the internet did not exist and you had no option other than to go to the shop, which i much prefer.
Great service, very friendly and would highly recommend.
Thank you,
Mark McArthur.
1 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dale was exceptional in getting my…
Dale was exceptional in getting my order sorted and went above and beyond! Highly recommend!
1 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Order went smoothly thanks to expert…
Order went smoothly thanks to expert advice from Callum
1 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.