Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more
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Review summary
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Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more
Company replied
I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more
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I was looking for a cross trainer and came across Fitshop who stocked the one I was after. I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me wit... See more
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Company details
- #27 of 49 best companies in Exercise Equipment Shop
- #20 of 40 best companies in Fitness Equipment Wholesaler
- #4 of 5 best companies in Indoor Cycling
- #96 of 134 best companies in Sporting Goods Shop
- #5 of 5 best companies in Table Tennis Supply Shop
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Had a slight issue but someone from…
Had a slight issue but someone from customer care gave me a phone call and resolved my issue and then some which I was surprised they was so good about it which helped me decide to make more purchases from them the same day. After the service I got from them will definitely be using them in future
10 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Great Shop
Great Shop! Senti Helped me straight away when I entered the store, and helped me choose the best bench. Thanks to Senti
10 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Really good service from Rob And Leon
Really good service from Rob And Leon - thanks
10 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Very impressed customer
I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one individually and answered all my ‘silly’ questions! I was very impressed with her knowledge and I am excited to get my equipment and try out all the different tips and tricks she recommended.
7 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Had a problem and go sorted straight…
Had a problem and got sorted straight away .
Thanks Amy
9 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Garth from Willesden store is a big…
Garth from Willesden store is a big help. I just had knee surgery and he helped me pick out a few things to aid recovery. Great service…
8 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Alistair very helpful and pleasant to…
Alistair very helpful and pleasant to speak to very good customer service
8 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Amazing Service from the Leeds Team…
Amazing Service from the Leeds Team from Rob. Made me comfortable and helped me choose the best rower for my needs.
8 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Happy to help with the little things.
Just went in for some dumbbell plates. They had 2 in stock and kindly ordered the other 2. Got a fone call a week later when they arrived in store. Great service 👍.
3 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Excellent Service
Staff friendly and welcoming. Knowledgeable and answered all my queries.
2 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I had a fantastic experience purchasing…
I had a fantastic experience purchasing my Taurus machine from Callum at Fitshop. From the very beginning, he was incredibly knowledgeable, patient and helpful, taking the time to answer all of my questions without any pressure.
What really stood out was the level of customer service he provided. As I live so far away and couldn't see the machine in person, Callum went above and beyond by recording personalised video demonstrations showing the Taurus in action and explaining its features. This made such a difference and gave me the confidence to make such a significant purchase.
His communication throughout was excellent, and I genuinely felt he wanted to make sure I chose the machine that was right for me rather than simply making a sale.
I wouldn't hesitate to recommend Callum to anyone looking for fitness equipment. Outstanding customer service and a real credit to Fitshop. Thank you again!
7 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dale from the Leeds store
7 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke was super helpful when I came into…
Luke was super helpful when I came into the shop to buy some resistance bands. Top service.
7 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Appreciate Simon reserving the item for…
Appreciate Simon reserving the item for me great customer service
7 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke was very helpful today!
7 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave your review.
I am very sorry to hear about the issues you experienced with the delivery of your kettlebell. We appreciate how frustrating it is when an order does not arrive as expected, and we sincerely apologise for the inconvenience caused.
Having reviewed your order, I can see it was placed on 19th June, and you contacted us on 26th June to report that the delivery had not been received. We immediately raised an investigation with the courier and advised that, should the parcel be confirmed as lost, we would arrange a replacement without delay.
On 30th June, the courier confirmed that the parcel had been lost in transit. We promptly arranged a replacement, however, you advised that you would instead prefer to cancel the order and receive a full refund. Your replacement order was therefore cancelled, and your refund was processed on 2nd July, just two days after your cancellation request and five days before this review was posted.
We have since been in contact with you directly, and you have confirmed that your refund has been received. While we fully acknowledge and apologise for the courier's failure to deliver your order, we would respectfully dispute the suggestion that your refund was not processed promptly. As outlined above, the refund was issued within 48 hours of your cancellation request.
We are genuinely sorry that your experience did not meet the standards we strive to provide and have fed the courier's performance back internally as part of our ongoing review process.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great price and reliable delivery
Great price and reliable delivery, good experience all round
7 July 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Visited Fitshop in Glasgow
Visited Fitshop in Glasgow. Craig was so helpful and knowledgeable. Explained the machines clearly so we could make an informed decision on the correct equipment for us. Gave us lots of tips for my husband’s sore shoulder too! Would highly recommend to everyone.
5 July 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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