Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more
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Review summary
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Reviews shaping this summary
I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... See more
Company replied
I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... See more
Company replied
Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... See more
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Company details
- #21 of 47 best companies in Exercise Equipment Shop
- #16 of 40 best companies in Fitness Equipment Wholesaler
- #3 of 4 best companies in Indoor Cycling
- #85 of 129 best companies in Sporting Goods Shop
- #5 of 5 best companies in Table Tennis Supply Shop
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12k reviews
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Replied to 87% of negative reviews
Typically replies within 1 week
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Great Quality Product
Solid Dumbbell rack, reasonable delivery timeframe for large products. Quick response when i requested an invoice.
28 August 2026
Unprompted review
Melinda was super helpful and she…
Melinda was super helpful and she helped me find the best suited straps for me. The store also has a massive variety of gym accessories , definitely recommend :)))
8 September 2026
Unprompted review
Amazing experience visiting FITSHOP…
Amazing experience visiting FITSHOP Leeds. Needed help choosing a treadmill and i was greeted by Zen who was fantastic with his advice and experience and recommended the Cardiostrong TX90 and he wasnt wrong, amazing treadmill and cant wait to receive it. Would recommend to anyone to go down and pay them a visit. The value in speaking to a professional expert and trying before you buy is unmatched
8 September 2026
Unprompted review
Great customer service
Great customer service.
Craig is very knowledgeable , with good communication skills, answered all my questions.
8 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great store and very good customer service
I absolutely love this store. If you’re looking for gym or training equipment in Glasgow, they have everything you could possibly need. On top of that, the staff are excellent and provide great customer service. When I visited, I was helped by a girl named Melina, who was very attentive and took the time to answer all my questions and help me find exactly what I was looking for.
1 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Melina !!! 5 stars ⭐⭐⭐⭐⭐
I had an excellent experience at Fitshop while buying some dumbbells for my workouts, and I especially want to highlight the outstanding service I received from Melina.
She was friendly, professional and very knowledgeable about the products. She took the time to understand what I needed and advised me without ever making me feel pressured to buy.
As someone with many years of experience in management and customer service, I recognise truly exceptional service when I see it. Melina didn’t simply make a sale; she made me want to return to Fitshop.
Thank you very much, Melina! 5 stars without hesitation. ⭐⭐⭐⭐⭐
4 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great experience
Extremely helpful with friendly and expert advice. I will definitely be back.
7 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The purchase was of a treadmill
The purchase was of a treadmill. I had excellent information and advice about details, clearly and helpful. I was also offered a good price. All-in-all, a good experience that left me feeling very well served.
7 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Chris was very helpful!
Chris was very helpful, and showed me how to use lifting straps - highly recommend!
7 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great customer service by Dorian
Great customer service by Dorian, very helpful in getting the right equipment for me.
7 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leeds Fitshop excellent in helping me choose a treadmill
It was great to visit the Leeds Fitshop this weekend. As a former long-distance runner turned triathlete, I was looking for a treadmill that could handle faster running, with a stable and generously sized deck, good top speed and incline, as well as strong electronic integration and connectivity.
Zen was excellent in taking the time to show me the different options in store and letting me properly try the various treadmills, with Leon also providing some helpful additional insight. Dale was equally helpful when it came to discussing the options and completing the purchase with me over the phone.
Overall, a really helpful and knowledgeable team who made it easy to work out which machine best suited what I was looking for. I’m very happy with the Taurus T10.5 Pro and the overall experience with Fitshop Leeds. Would definitely recommend.
6 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Good customer service in Birmingham by…
Good customer service in Birmingham by Blake.
6 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service and knowledge.
6 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service from Dale at Leeds
6 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great customer service
Great customer service. Grear helpful advice. Would recommend a visit to the Leeds store.
6 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Visited Birmingham and served by Blake
Visited Birmingham and served by Blake, who was knowledgeable, very helpful. Not stress selling, just very good advice.
6 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
Kind regards
Fitshop Team
Great service from Senti
Great service from Senti , Blake and Ethan at Birmingham.
6 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quick service
Quick service, friendly staff, got exactly what I came in for, highly recommend the shop
5 September 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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