I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... See more
Company replied
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Review summary
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Reviews shaping this summary
I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... See more
Company replied
We built a home gym in a new garden room and went with the Force USA C10 V2 after comparing it against several other all-in-one trainers. Really glad we did. The service from Luke and the fitshop t... See more
Company replied
Great company recommend. Made 2 big item purchase over the last year and on both occasions they were the best price by that I could find. Items arrived fast for their size with free delivery and in e... See more
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Company details
- #20 of 47 best companies in Exercise Equipment Shop
- #16 of 41 best companies in Fitness Equipment Wholesaler
- #3 of 4 best companies in Indoor Cycling
- #86 of 131 best companies in Sporting Goods Shop
- #5 of 5 best companies in Table Tennis Supply Shop
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Great service from Zen
Great service from Zen. Got myself ser up with a set od dumbbells and it was great to see all the options before purchasing. Definitely recommend popping in
25 August 2026
Unprompted review
If only more companies had glorious staff like this.
I had the pleasure of being dealt with by the wonderful Erin.
She went out of her way to give me the most excellent customer service and liaised with her delivery department to make sure it would arrive on my wife’s birthday wow what a great service. What an absolute credit to her company. It’s happy helpful kind people like this that make the world such a better place I thoroughly enjoyed my experience and would definitely shop here again once again 10 out of 10 Erin .
25 August 2026
Unprompted review
5-star service!
5-star service from the team at The Fitshop Camberley! A huge thank you to Aaron and Jack for going above and beyond from the very first day. The delivery was fast, the install was smooth, and the gym equipment is top-notch. Highly recommended for anyone setting up a home gym.
1 May 2026
Unprompted review
Great experience with Zen in the Leeds…
Great experience with Zen in the Leeds store
25 August 2026
Unprompted review
Great advice and service!
Aaron was very knowledgable and friendly. He gave me the time to explain options so I could make the right choice. This personal touch made all the difference when it came to making a purchasing decision.
25 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very knowledgable
Great guys. Very knowledgable. Will be a returning customer
25 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Good team
excellent from trying out the bike in the shop to prompt delivery. Definately my first choice for gym equiptment.
17 August 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I've been sold 2 faulty Taurus bikes
I've been sold 2 faulty Taurus bikes, the customer service is totally unprofessional and they won't refund even though they've confirmed the bikes have had faults.
25 August 2026
Unprompted review
Great service and good price!
24 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Easy pick up
24 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fantastic customer service
Fantastic customer service! Really helpful and friendly.
24 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service at Birstall store
Great service at Birstall store. Inparticular from Zen.
24 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Plenty of stock
Plenty of stock, nice to touch rather than waiting for an amazon bod….
24 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Erin was a brilliant help both in store…
Erin was a brilliant help both in store and afterwards via email to get us the equipment we needed for our home gym. All delivered as expected very pleased.
9 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
ROB AND ZEN WERE MOST HELPFUL AND SE…
ROB AND ZEN WERE MOST HELPFUL AND WE ORDERED SOME GREAT EQUIPTMENT .
23 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We would love to know if we could have done more to make this a five star. Please do get in touch with us at customercare@fitshop.co.uk. If you have some feedback.
Kind regards
Fitshop Team
Welcoming helpful staff with excellent…
Both Rob & Zen were welcoming and particularly helpful and have excellent product knowledge.
23 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great service friendly team would…
Great service friendly team would recommend to anyone
23 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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