I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... See more
Company replied
We built a home gym in a new garden room and went with the Force USA C10 V2 after comparing it against several other all-in-one trainers. Really glad we did. The service from Luke and the fitshop t... See more
Company replied
Great company recommend. Made 2 big item purchase over the last year and on both occasions they were the best price by that I could find. Items arrived fast for their size with free delivery and in e... See more
Company replied
Company details
- #20 of 47 best companies in Exercise Equipment Shop
- #16 of 41 best companies in Fitness Equipment Wholesaler
- #3 of 4 best companies in Indoor Cycling
- #86 of 131 best companies in Sporting Goods Shop
- #5 of 5 best companies in Table Tennis Supply Shop
About Fitshop UK
Written by the company
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contact info
3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great place to shop
A great place to shop for my at home gym needs, lots of options in store to try out and friendly people on hand ready to answer all my questions (I had a few :)) Would highly recommend xx
31 August 2026
Unprompted review
We had a very helpful and informative visit
We had a very helpful and informative visit to FitShop thanks to Zen, discussed all of the options without any sales pressure and intend to finalise our purchase once the time is right. Well worth paying a visit and getting the personal guidance rather than just going online.
31 August 2026
Unprompted review
Excellent customer service
Excellent customer service. Friendly and professional staff who know what they are talking about. Passionate about helping me achieve goals. Will always shop here
31 August 2026
Unprompted review
Simon was fantastic xx
31 August 2026
Unprompted review
Great service from the guys at the…
Great service from the guys at the Chessington branch
31 August 2026
Unprompted review
Really great service!
31 August 2026
Unprompted review
Great service from Simon would…
Great service from Simon would recommend thank you
31 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Kane & Phil were Very Helpful
Kane & Phil were amazing helping me find a new rower! 10/10! 👏
31 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Turned up very quickly
Turned up very quickly. Easy to put together, son loves it, very sturdy, 6ft height, looks well made, can give it a good hiding and it doesn’t punch back
31 August 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
substantial and good size for a living room
the product was at a competive price. well built and the tower not too high - could fit under a window in the sitting room. moreover the dilivery time was good- sooner than expected.
31 August 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Superb
Easy ordering on website as products well described. Quick delivery and on time. Superb.
31 August 2026
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Outstanding customer service
I needed help with the purchase of a suitable new treadmill to replace the previous one which I had bought from this same shop many years ago, and with which I had been delighted. Phil was very knowledgeable and took a lot of time to give me great advice and information to help me to choose the new one best suited to my needs. It was great to be able to make this important and expensive purchase with Phil's excellent support in a shop with physical treadmills to view and try out rather than online. With the excellent customer service I was delighted to buy my new treadmill from this outstanding company once again.
28 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Shown around by Kane who was very…
Shown around by Kane who was very helpful. Will be returning!
28 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
MultiGym
Great service , explained everything and gave us a Demonstration , Hopefully see you soon for another piece of equipment
29 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Helpful staff and good range of stock
Helpful staff and good range of stock
30 August 2026
Unprompted review
Reply from Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.