Fitshop UK Reviews 

12,157
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, knowledgeable, and providing expert advice without pressure. Many people highlight the exceptional customer service, noting quick issue resolution and a personalized approach. Consumers are pleased with the quality of the products and the overall efficient service, making their purchasing experience smooth. However, some customers noted issues with delivery services, experiencing problems with couriers, delayed arrivals, or damaged items. A few others felt customer support was unresponsive, provided inconsistent information, or was unhelpful. Additionally, some consumers received products with minor damage or discrepancies from online descriptions.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, knowledge,... See more

Product

Reviewers highlight positive aspects of product, praising the fantastic variety of fitness equipment, its... See more

Service

People report positive experiences with service, often highlighting the excellent guidance, advice, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient staff who made... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more

Company replied

Rated 5 out of 5 stars

I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a cross trainer and came across Fitshop who stocked the one I was after. I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me wit... See more

Company replied


Company details

  1. #20 of 49 best companies in Exercise Equipment Shop
  2. #14 of 40 best companies in Fitness Equipment Wholesaler
  3. #4 of 5 best companies in Indoor Cycling
  4. #87 of 134 best companies in Sporting Goods Shop
  5. #5 of 5 best companies in Table Tennis Supply Shop

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(12,157)

1,078 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service from Phil

Wonderful service from Phil, get that guy a raise!

10 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Chris was excellent and helpful

Chris was excellent and helpful. Thank you!

30 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Garth was very informative and very…

Garth was very informative and very helpful showing and explaining the kit !
Definitely worth a visit

30 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Big thanks to Zen for helping me today…

Big thanks to Zen for helping me today with some tfaining accessorries. Would definitely recommend fitshop Leeds to anyone into their fitness

30 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Was going to order online but decided…

Was going to order online but decided to pop into the Leeds store after seeing the reviews and I’m glad I did. The team are amazing, couldn’t help enough and share their advice and expert fitness knowledge

30 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Popped into this shop to get some basic…

Popped into this shop to get some basic gym equipment. Staff were super friendly and helpful. Thank you

25 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Very welcoming

Very welcoming, staff here are great, special mention to Garth who was very helpfull, informative and friendly.

30 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Amended order without problem the…

Amended order without problem the following day using chat with Ammaarah

30 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 4 out of 5 stars

Good company to deal with

Good company to deal with, a small initial problem regarding advertised discount on the website was corrected by helpful staff when I called. I had 2 deliveries, the 1st was again a little problematic, due to the courier but the 2nd was fine. Good quality product at a reasonable price, dispatched quickly. 4* not 5 to reflect the minor issues.

29 June 2026
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Best fitness store in London

Garth was a great help. Amazing store I’ll be back

29 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Very Pleased

I bought a Reebok step board from Fitshop...lowest price I could find. Deliverey in a few days... no issues what so ever. Deffo Recommend.

29 June 2026
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Excellent service by Leon

Excellent service by Leon, highly recommended, 5 star.

28 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Brilliant service Leon sorted us out

Brilliant service Leon sorted us out

28 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Brilliant service Leon sorted us out

Brilliant service Leon sorted us out

28 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

The shop has a good set up and the…

The shop has a good set up and the staff are nice and friendly and very helpful,would recommed to anybody who wants some home gym equipment.

28 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Staff where super helpful

Staff where super helpful

28 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Senti was very helpful and…

Senti was very helpful and knowledgeable of the different equipment in store .He had good customer care and experience I was going to order the machine on amazon but he told me the benifit of buying a trusted brand which lasts longer and is of better quality.

27 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Zen was really helpful and patient

Zen was really helpful and patient. Good service

27 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Enjoyable experience testing treadmills…

Enjoyable experience testing treadmills at the Leeds Store. A comprehensive range of high quality equipment which Dale demonstrated for me. Will return to buy more equipment in due course. Thanks Dale

27 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

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