Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot begin to tell you how helpful these guys were. We had an issue with a car bought from a dealership and Emma helped us with the entire thing. Getting on the phone and speaking to the dealershi... See more
Company replied
Absolutely honest business, bring my C1 to them every time I need her looking at and have never been disappointed. Open and transparent when things need doing and what the costings are. I am a repeat... See more
Company replied
Have been using 5 star autos for a couple of years now, after having trouble finding a reliable garage. Had a couple of jobs done by them previously to starting to use them for all my cars needs. Emma... See more
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Company details
Written by the company
Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.
Contact info
The Triangle, Allen Row, Paddock, HD1 4RN, Huddersfield, United Kingdom
- (01484) 545422
- info@fivestarautocentre.co.uk
- fivestarautocentre.co.uk
4.2
Great
728 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent service
Excellent service. Dpf regen done. Rang back in a few weeks to ensure that the job was done correctly and that there weren't any issues so I've booked them again for a service which saved me a job phoning back!
8 February 2025
Unprompted review
Mot booking
Booked my car in for a mot the staff are very friendly polite and very helpful i would recommend them to my friends and family. I will definitely be using them in the future
18 January 2025
Unprompted review
This is a rip off garage
This is a rip off garage. Booked the car for service and Mot. Got a call back that my brake pads were at metal to metal and discs also need changing. Plus needs new front tyres. They quoted me nearly £1700. No thanks. I took the car to another garage who said everything was fine on the car. Took it to the dealers who checked and said brake pads still have good life left and disc are in excellent condition.
I won't be using this rip off garage again.
13 December 2024
Unprompted review
Reply from Five Star Autocentre
Thank you for sharing your feedback regarding your recent service experience at our establishment. We appreciate your detailed account of the situation and understand your concerns.
We conducted a thorough inspection of your vehicle during the service and MOT, and based on our findings, we provided you with a comprehensive report outlining the necessary repairs and advisories. We always aim to be transparent with our customers and provide accurate information to ensure the safety and longevity of their vehicles.
We respect your decision not to proceed with the recommended work at this time, and we acknowledge your choice to seek a second opinion elsewhere. We take customer feedback seriously and will use your experience to improve our services in the future.
Should you require any assistance or have any further questions in the future, please do not hesitate to reach out to us. We value your business and hope to have the opportunity to serve you again under more positive circumstances.
Wishing you all the best with your future automotive needs.
Kind regards,
Emma Keighley
Manager
Technically knowledgeable and a pleasure to deal with
Had some work done by Five Star instead of my usual garage as they were shut and can say Five Star are technically knowledgeable but also a pleasure to deal with.
Will be coming back for my next service.
Thank you all at Five Star.
1 February 2025
Unprompted review
Reply from Five Star Autocentre
Hello Robert,
Thank you so much for your kind words. We’re delighted to hear that you found our team both technically knowledgeable and a pleasure to deal with. It means a lot to us that you chose Five Star Autocentre, and we’re even more pleased to know you’ll be returning for your next service.
If you ever need anything in the meantime, don’t hesitate to get in touch. We look forward to seeing you again.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Professional job done
Careful, courteous and professionally dealt with. All work completed as required in good time. Advice given at each step.
22 January 2025
Unprompted review
Reply from Five Star Autocentre
Dear Stuart,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were pleased with the service and that our team handled everything carefully and professionally. Providing clear communication and keeping our customers informed at every step is important to us, so it’s great to know that you appreciated the advice given throughout.
We truly appreciate your trust in Five Star Autocentre and look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Fantastic
Fantastic, friendly service. They really live up to their name!
22 January 2025
Unprompted review
Reply from Five Star Autocentre
Dear Paul,
Thank you for your fantastic review. We’re thrilled to hear that you had such a positive experience with us. Providing friendly and high-quality service is what we strive for, so it’s great to know we lived up to your expectations.
We truly appreciate your support and look forward to welcoming you back in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Great garage with reasonable costs
Great garage with reasonable costs, very good communication and your car is washed afterwards looking like it's just had an expensive valet which is a nice touch
18 January 2025
Unprompted review
Reply from Five Star Autocentre
Dear James,
Thank you for your wonderful review. We’re so pleased to hear that you found our service to be great value with clear communication. We always aim to go the extra mile for our customers, and we’re glad you appreciated the complimentary car wash …it’s our way of adding a little extra care to your experience.
We truly appreciate your support and look forward to welcoming you back in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Excellent service again from Five Star
Excellent service again from Five Star. Great job done on my Mazda, were flexible with my drop off time after a long journey the night before which was very much appreciated. I'll definitely be using them for all my car needs in the future and highly recommend to anyone!
17 January 2025
Unprompted review
Reply from Five Star Autocentre
Dear Lucy,
Thank you for your kind review. We are pleased to hear that you had another positive experience with us and that we could accommodate your drop-off time after your journey. Providing flexibility and convenience for our customers is important to us, so it is great to know this was appreciated.
We truly value your loyalty and recommendation, and we look forward to assisting you with your car needs in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Excellent experience.
Communications throughout were excellent so I knew what needed to be done for the car, when it could be done and how much. All someone timelines promised. Would use again.
3 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Rob,
Thank you for your kind review. We are pleased to hear that you had an excellent experience with us and that our communication kept you well informed throughout the process. Providing clear updates and delivering on our promises is something we take pride in, so it is great to know this was appreciated.
We look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Very helpful and attentive staff
Very helpful and attentive staff, also washed my car after my service and were very polite; will use again for my next service. 5 stars
23 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Leon,
Thank you for your great review. We are glad to hear that you found our staff helpful and attentive. Providing a professional and polite service is important to us, and we are pleased that the complimentary car wash added to your experience.
We appreciate your support and look forward to welcoming you back for your next service.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Easy to book in and fantastic service…
Easy to book in and fantastic service throughout. Kept in the loop via Emma. Service and Mot completed within the day and a full valet to finish. Highly recommend.
2 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Charlotte,
Thank you for your kind review. We are pleased to hear that you found the booking process easy and that you were happy with the service throughout. Keeping our customers informed is a priority, and it is great to know that you appreciated the updates.
We are glad your service and MOT were completed efficiently and that the complimentary valet was a nice finishing touch. Your recommendation means a lot, and we look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Excellent service at the garage
Dear Five Star
I wanted to express my gratitude for the exceptional service I received at your garage yesterday. Emma was incredibly efficient in getting me booked in promptly, which was crucial as I rely on my van for work. The technicians did a fantastic job changing the alternator quickly, allowing me to get back on the road in no time.
I appreciate the transparency and honesty displayed by your team, making the whole experience seamless and stress-free. I will definitely be returning for future services and will be recommending your garage to friends and family.
Thank you once again for the fantastic service.
Best regards,
19 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Helen,
Thank you for your thoughtful review. We are delighted to hear that you had such a positive experience with us and that we could get your van back on the road quickly. We understand how important it is to minimise downtime, and we are pleased that our team, including Emma, was able to assist you efficiently.
Transparency and honesty are key values at Five Star Autocentre, so it is great to know that you felt well-informed and stress-free throughout the process. We truly appreciate your recommendation and look forward to welcoming you back for any future services.
Absolutely amazing service all round
Absolutely amazing service all round. Picked up this garage on a Google search after our Renault car was sitting in an official Renault garage for over a week and they did nothing with it. We gave them a call and had a call back from Emma who from very reassuring. They got us an appointment for the Monday and fixed it the same day, updated us throughout. They also discovered and fixed a few other issues which the main dealer had missed on a full service only a few months earlier. Highly recommend this garage. Thank you Five Star you've made our family Christmas super. Keep up the good work!
17 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Sally,
Thank you for your wonderful review. We are so pleased to hear that we could assist you quickly after your frustrating experience elsewhere. Providing a reliable and efficient service is something we take great pride in, and it is great to know that Emma and the team were able to reassure you and get your car back on the road the same day.
Keeping our customers informed and ensuring their vehicles are thoroughly checked is always our priority, so we are glad we could identify and fix issues that had been previously missed. Your recommendation means a lot to us, and we are delighted that we could help make your family Christmas stress-free.
We truly appreciate your support and look forward to welcoming you back in the future.
Fast and efficient service
Fast and efficient service. My new go to garage for anything car related.
22 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Andy,
Thank you for your review. We are pleased to hear that you found our service fast and efficient. It is great to know that we have become your go-to garage for all your car needs.
We appreciate your support and look forward to assisting you in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Highly recommend
I couldn’t be happier with the service I received at Five Star Autocentre. The team were incredibly thorough, taking the time to explain everything in detail. Their professionalism and attention to detail were outstanding, and the cherry on top was the complimentary car wash! Highly recommend for anyone looking for excellent service and a team you can trust.
13 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Georgia,
Thank you for your kind words and recommendation. We are delighted to hear that you were happy with the service you received and that our team took the time to explain everything in detail. Providing professional, thorough, and trustworthy service is at the heart of what we do, so it is great to know this was reflected in your experience.
We are also pleased that you appreciated the complimentary car wash. We truly value your support and look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Now ignoring my complaint and the…
Now ignoring my complaint and the request to provide my personal data. I will be taking this further.
My car was was before i took it to these cowboys.
6 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Christopher,
We take all concerns seriously and have responded to your queries directly. If you require further assistance, please contact us at the garage, and we will be happy to discuss this matter with you.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Excellence throughout.
From start to finish, my experience with using Five Star was brilliant. They got me booked in very quickly over the Xmas period, and kept in touch throughout the day letting me know how things were progressing. My car was ready very quickly, and had even been washed and cleaned. The staff are very attentive and knowledgeable - this was my first time using them and I’ll be a returning customer from now on.
30 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Mr Furey,
Thank you for your kind review. We are pleased to hear that your experience with Five Star was a positive one from start to finish. Our team always aims to provide efficient service and clear communication, so it is great to know this was reflected during your visit.
We appreciate your trust in us and look forward to welcoming you back in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Great communication and you feel very…
Great communication and you feel very well looked after.
14 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Abbas,
Thank you for your review. We are pleased to hear that you felt well looked after and appreciated our communication. Providing a reliable and customer-focused service is important to us, and we are glad this was reflected in your experience.
We look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Reply from Five Star Autocentre
Dear Helen,
Thank you for your review. We are glad to hear that you found our staff friendly and the service quick and efficient. We always aim to provide a comfortable experience for our customers, and we appreciate your feedback.
We look forward to welcoming you back in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Brilliant service and friendly staff
Brilliant service and friendly staff
30 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Joe,
Thank you for your review. We are pleased to hear that you were happy with our service and found our staff friendly. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
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