Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot begin to tell you how helpful these guys were. We had an issue with a car bought from a dealership and Emma helped us with the entire thing. Getting on the phone and speaking to the dealershi... See more
Company replied
Absolutely honest business, bring my C1 to them every time I need her looking at and have never been disappointed. Open and transparent when things need doing and what the costings are. I am a repeat... See more
Company replied
Have been using 5 star autos for a couple of years now, after having trouble finding a reliable garage. Had a couple of jobs done by them previously to starting to use them for all my cars needs. Emma... See more
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Company details
Written by the company
Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.
Contact info
The Triangle, Allen Row, Paddock, HD1 4RN, Huddersfield, United Kingdom
- (01484) 545422
- info@fivestarautocentre.co.uk
- fivestarautocentre.co.uk
4.2
Great
728 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MOT and service carried out
MOT and service carried out; they rang me when they said they would and the car was valeted too!
18 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear HS,
Thank you for your review. We are pleased to hear that you were happy with the MOT and service, as well as our communication throughout the process. It’s great to know that you appreciated the complimentary valet too.
We look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
This was the first service and MOT for…
This was the first service and MOT for this car since i have had it, there was a lot of work to be done but when i picked up the car and drove it home it felt like a brand new car.
You pay for a quality service and you get a quality service.
22 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Wendell,
Thank you for your review. We are delighted to hear that your car felt like new after its first service and MOT with us. Providing a high-quality service is something we take pride in, and we appreciate your recognition of our work.
We truly value your support and look forward to assisting you again in the future.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
New front suspension
New front suspension, feeling like driving a new car. Another great service and repair from 5 Star, great communication, excellent value for money. I keep going back each time new work, or service is required. Thanks again
21 November 2024
Unprompted review
Reply from Five Star Autocentre
Hi Phillip,
Thank you so much for taking the time to leave such a fantastic review. We’re thrilled to hear that your car feels like new with the front suspension work, and we’re glad you’ve had another great experience with us. Your kind words about our service, communication, and value mean a lot to the team.
We truly appreciate your continued trust in Five Star Autocentre, and we’re always here whenever you need us. Thanks again, and we look forward to seeing you next time!
Emma Keighley
Service Manager
Five Star Autocentre
After breaking down - not the best experience. Emma from Five Star Autocentre gave me a call Whilst waiting to be towed. She sent me a breakdown of what my car was going to cost me and the work that needed to be carried out. The garage fixed my car swiftly and kept me informed. I felt that the prices were very competitive. They cleaned the car and Hoovered it out. It smelled wonderful, like new.
Everyone was super friendly and cared about the business they run. If one good thing is to come out of a bad is that I found a good garage that can service BMW.
13 December 2024
Unprompted review
Reply from Five Star Autocentre
Hello Maxine,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that despite the inconvenience of breaking down, our team was able to provide the support and service you needed.
Emma and the rest of the team take great pride in ensuring our customers feel informed and looked after throughout the process. It’s wonderful to know that you appreciated the detailed breakdown of costs and work, as well as the swift and transparent communication.
We’re also thrilled that you noticed the extra effort we put into cleaning and hoovering your car—it’s important to us that every customer leaves with their vehicle in excellent condition, inside and out.
Your kind words about our competitive pricing, friendly team, and care for the business mean a great deal to us. We’re especially glad to hear that we’ve earned your trust as a reliable garage for servicing your BMW. It’s our mission to turn even a difficult situation, like a breakdown, into a positive experience for our customers.
If there’s anything else we can help with in the future, please don’t hesitate to reach out. We’re here to assist you whenever you need us.
Thank you once again for your review, and we look forward to seeing you again!
Best regards,
Five Star Autocentre
5 stars indeed
Have used this garage a couple times now and always been spot on. Talk through any work. Communication is excellent.
13 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Clark,
Thank you for your fantastic feedback and for awarding us 5 stars! We’re thrilled to hear that you’ve chosen to use our garage on multiple occasions and that your experience has always been “spot on.”
At Five Star Autocentre, clear communication and transparency are at the heart of what we do, so it’s great to know that you appreciate how we take the time to talk through any work required. Ensuring our customers feel informed and confident about their vehicle’s care is a priority for us.
We’re truly grateful for your loyalty and trust in our team. Your positive comments motivate us to continue delivering the excellent service you’ve come to expect from us.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch. We look forward to welcoming you back to the garage whenever you need us. :)
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Highly recommend this garage
Highly recommend this garage, great service and even received follow up call make sure all ok, lovely receptionist too who is very helpful. I will be back
2 December 2024
Unprompted review
Reply from Five Star Autocentre
Hi Sharon,
Thank you for taking the time to leave us such a wonderful review and for recommending Five Star Autocentre.
We’re delighted to hear that you were happy with the service you received and appreciated the follow-up call to ensure everything was okay. Going the extra mile for our customers is something we take pride in, and it’s great to know it made a positive impression.
We’re especially pleased to hear your kind words about our receptionist. Our team works hard to ensure that every customer feels welcome and supported throughout their experience, and your feedback will mean a lot to them.
We’re looking forward to welcoming you back whenever you need us again. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Emma Keighley
Service Manager
Five Star Autocentre
Excellent communication and service
Excellent communication and service
13 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Patrick,
Thank you so much for your 5-star review and your kind words about our communication and service!
We are thrilled to hear that your experience with Five Star Autocentre met your expectations. Excellent communication and delivering outstanding service are at the heart of what we do, and it’s always rewarding to know our efforts are appreciated by customers like you.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again and continuing to provide you with top-quality service.
Emma Keighley
Five star Autocentre
Huddersfield
5 star auto
Good coms - advised on further work to check but not pushy for them to complete. Clear quote and good work
12 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Adrian,
Thank you so much for taking the time to leave such a fantastic 5-star review for Five Star Autocentre.
We’re delighted to hear that you appreciated our communication and found our approach to advising on additional work helpful and non-pushy. It’s always our priority to provide clear and transparent quotes while ensuring our customers feel informed and in control of any decisions regarding their vehicle.
Your kind words about the quality of our work mean a lot to us, as we strive to deliver the highest standards every time. Should you need any assistance in the future or decide to proceed with the additional checks, please don’t hesitate to get in touch – we’re always here to help.
Once again, thank you for your trust and support. We look forward to welcoming you back to Five Star Autocentre in the future.
Best regards,
Emma Keighley
Five Star Autocentre
I booked my car for a DPF cleaning
I booked my car for a DPF cleaning. They advertised the price of £99 on 'My Garage' website. When I phoned this garage to confirm my appointment date of 17 December 2024 with Nikita, first she said there was no booking and then I told her it was done through 'My Garage' she found the booking. She then put me on hold and told me that she needs to check the price. She said the price was £280 plus Vat. I said why is it advertised at £99. She was very rude and said never mind what it is advertised at I am telling you the price is £280 plus VAT. Avoid this garage at all costs the price they advertise is not what they charge.,
2 December 2024
Unprompted review
Reply from Five Star Autocentre
Dear Mr Zafar,
Thank you for raising your concerns about the recent booking you attempted to make for DPF cleaning at our garage.
After reviewing the details, it appears the booking was made through the third-party website ‘Book My Garage,’ which regrettably displayed outdated pricing. We have since updated our listings on their platform to prevent further issues.
I sincerely apologise for the inconvenience caused by the price discrepancy, which resulted from the outdated information. Unfortunately, we were unable to honour the advertised rate.
We did try to contact you to discuss the matter and find a resolution, but it seems there was a miscommunication. I regret any frustration this may have caused.
We always aim to provide transparent and fair pricing, and your feedback is valuable in helping us improve. I hope you’ll consider us again in the future under better circumstances.
Kind regards,
Five Star Autocentre
An extremely satisfied & impressed new customer
As a new customer needing specialist attention to my Mercedes SLK 200, I was impressed from the moment I got through to Reception. Nothing was a problem. My car was booked in immediately with the reassurance that the faults and issues would be sorted. Customer Service at Five Star Autocentre is excellent. The communication, transparency and information as to what my car needed to be sorted, fixed & safe was professional and very thorough. This is a business that obviously invests in technology and the fast changing world of cars, but more importantly, Five Star Autocentre clearly invests in the whole staff team. My car after a day was fixed, serviced and fully valeted, inside and out...it looked brand new on collection! The name of this Autocentre is fully deserved and reflective of the whole experience.
29 November 2024
Unprompted review
Reply from Five Star Autocentre
Dear Elodia,
Thank you so much for your glowing review and for taking the time to share your experience with us at Five Star Autocentre. We are absolutely delighted to hear how impressed you were with the service you received.
At Five Star Autocentre, we pride ourselves on providing exceptional customer service and ensuring that every vehicle is treated with the utmost care and professionalism. It’s wonderful to hear that from your initial contact with our reception team to the completion of the work on your Mercedes SLK 200, you felt reassured, well-informed, and supported throughout the process.
We are particularly pleased to know that our focus on communication, transparency, and the latest automotive technology made such a positive impact. Your kind words about our team’s professionalism and dedication are incredibly encouraging and reaffirm the importance of investing in both cutting-edge technology and our highly skilled staff.
It’s great to hear that your car was fixed, serviced, and returned to you looking as good as new. We understand how much your vehicle means to you, and it’s our pleasure to ensure it’s running smoothly and safely while also presenting it in the best possible condition.
Your recognition of our name as being reflective of your experience truly means a lot to us. Reviews like yours motivate us to continue delivering the five-star service that all our customers deserve.
We look forward to welcoming you back to Five Star Autocentre in the future, and please don’t hesitate to reach out if there’s ever anything else we can assist you with.
Warm regards,
The Five Star Autocentre Team
Lives Up To The Name
I've just had a service & MOT at Five Star Autocentre and cannot recommend them enough.
Not only did they beat the other bigger name garages around on price, but the service was brilliant. Emma & the team provide great comms throughout, and to come back to find my car fully valeted was an absolute bonus.
25 September 2024
Unprompted review
Reply from Five Star Autocentre
Dear Dave,
Thank you for sharing your experience with us! We’re delighted to hear that you found our service and MOT to be top-notch and competitive on price. the team always strive to provide excellent communication throughout the process, so it’s wonderful to know that this stood out for you. We’re also pleased that the complimentary valet was a nice surprise! We appreciate your recommendation and look forward to welcoming you back.
Best regards,
Emma Keighley, Manager
Great customer service
Five Star Autocentre, 5 star service. Called on the off chance on a Saturday afternoon to see if they could look at my tyre as I had concerns about it. Waited 10 minutes and they had it sorted. I was so grateful and really appreciated their help.
21 September 2024
Unprompted review
Reply from Five Star Autocentre
Dear Tonya,
Thank you for your lovely review! We’re so pleased we could help you out quickly on a Saturday afternoon and address your concerns about the tyre. Providing fast and reliable service is important to us, and we’re glad you appreciated the assistance. We’re always here whenever you need us and appreciate your kind feedback!
Best regards,
Emma Keighley, Manager
They don't care if your car is okay
They don't care if your car is okay, just after your money. Highly expensive. Inconsistent with their communication
25 July 2024
Unprompted review
Reply from Five Star Autocentre
Dear Mmesoma,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that it didn’t meet your expectations. At Five Star Autocentre, we strive to offer transparent communication and ensure that our customers feel confident in the service provided. We would appreciate the opportunity to discuss your concerns further and see how we can resolve any issues. Please feel free to contact us directly so we can make things right.
Best regards,
Emma Keighley, Manager
Beyond Service Excellence
Excellent customer service is really hard to find these days. After being floored by the level of service and communication at a local "stealership", I turned to Asif and the team to help me fix an engine issue that wasn't going to be covered under warranty. Not only did it cost 70% less than the stealership, they prioritised me, sorted it within a week and had me back on the road very quickly. An independent garage coming in cheaper than a main dealer isn't the headline here. It's the quality of service - the updates when you expect them, the little videos of the work - all of which gives you the confidence that you've made the right decision to bring your vehicle here for the team to take care of. Can't thank the team enough for what they've done for me. Brilliant service.
15 July 2024
Unprompted review
Reply from Five Star Autocentre
Dear Ian,
Thank you so much for your detailed and thoughtful review. We’re absolutely thrilled to hear that you were impressed with the quality of service and communication you received. At Five Star Autocentre, we pride ourselves on providing transparent updates and prioritising our customers’ needs, so it’s great to know that these efforts stood out for you. We’re glad we could resolve your engine issue swiftly and at a fraction of the cost. Your confidence and trust in our team mean a lot to us, and we look forward to assisting you again in the future.
Best regards,
Emma Keighley, Manager
Lovely friendly staff
Lovely friendly staff. Always make you feel welcome and will bend over backwards to help you. Taken two of my Vehicles there and recommended them to my son.
29 May 2024
Unprompted review
Reply from Five Star Autocentre
Hi Alan, Thank you so much for your wonderful 5-star review! We're delighted to hear that you've had such positive experiences with us. Our team always strives to make everyone feel welcome and provide the best service possible, so your feedback means a lot.
We're thrilled that you've entrusted us with your vehicles and recommended us to your son. If there's anything more we can do for you in the future, please don't hesitate to let us know.
Thanks again for your kind words and continued support!
Best regards,
Emma
Five Star Auto Centre
Quality of work done
I have used 5 Star for a number of years and have always had the best of service
The quality of work done and the friendliness and efficiency of Emma on Reception
23 May 2024
Unprompted review
Reply from Five Star Autocentre
Dear David Tordoff,
Thank you for your loyalty and for taking the time to leave such a positive review on Trustpilot! We're thrilled to hear that you've consistently received top-notch service from us over the years. Emma and the rest of our team strive to provide friendly and efficient service, and your kind words mean a lot to us. We look forward to continuing to serve you!
Best regards,
The Five Star Autocentre Team
I had my MOT done
I had my MOT done. Emma was very helpful. Car done on time and washed and vacuumed
Thank you for a great service. I will be back
2 May 2024
Unprompted review
Reply from Five Star Autocentre
Hello David, thank you for the kind words. Means a lot. Emma. Service Manager
Very warm welcome and professional in…
Very warm welcome and professional in the office .
1 May 2024
Unprompted review
Reply from Five Star Autocentre
Thank you Javad. Means a lot.
I love using 5Star
I love using 5Star, very clear explanation of work needed, lovely staff, very helpful at all times and kept me up to date!
22 April 2024
Unprompted review
Reply from Five Star Autocentre
Thank you so much for your wonderful review! We're thrilled to hear that you love using Five Star Autocentre. Providing clear explanations of the work needed and keeping our customers informed is always our top priority. We're glad you found our staff lovely and helpful – they always strive to provide excellent service.
If you ever need any assistance in the future or have any questions, feel free to reach out. We're here to help! Thanks again for choosing Five Satr Autocentre.
Five Star Autocente
Fivestar service
Had my car serviced at five star great service they even had washed and vacuumed my car a real bonus thank you fivestar
10 April 2024
Unprompted review
Reply from Five Star Autocentre
Thank you for your fantastic review! We're delighted to hear that you had a great experience with us at 5Star Autocentre. Providing top-notch service is what we aim for, and we're thrilled that you appreciated the extra touch of having your car washed and vacuumed.
If you ever need any further assistance or have any questions, don't hesitate to reach out. We're here to help! Thanks again for choosing 5Star Autocentre.
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