I like the platform it actualy pays out however whenever you get close to completing five surveys it either screens you out or suddenly there are no more surveys available. Overall good site however t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just yesterday I gave 5 Surveys a glowing review and today I took 3 surveys all the way to the last question and got no credit for completing them! Now I see why the overall rating is so low here, I a... See more
Company replied
Yes it pays , but it’s very aggravating getting kicked out of so many surveys
Company replied
Took about an hour and a half to get to 4 of the 5 surveys for payout. Then suddenly my account is being reviewed. Got past that and have been screened out of every single study after that, some aft... See more
Company details
About Five Surveys
Written by the company
Tired of earning pennies for surveys?
Five Surveys is changing the game of paid surveys. On Five Surveys you always get $5 for every 5 surveys you complete. No exceptions! 5 Surveys, 5 Dollars, at Five Surveys.
Surveys take anywhere between 2 and 20 minutes. You can see how long surveys takes and how other panelists rated them.
Cash out your earnings instantly via PayPal, Venmo, ACH or get gift cards from hundreds of your favorite companies.
Earn real cash today with Five Surveys!
Five Surveys is changing the game of paid surveys. On Five Surveys you always get $5 for every 5 surveys you complete. No exceptions! 5 Surveys, 5 Dollars, at Five Surveys.
Surveys take anywhere between 2 and 20 minutes. You can see how long surveys takes and how other panelists rated them.
Cash out your earnings instantly via PayPal, Venmo, ACH or get gift cards from hundreds of your favorite companies.
Earn real cash today with Five Surveys!
Contact info
United States
- fivesurveys.com
3.4
Average
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beyond awful since Dec 2025
Beyond awful since Dec 2025. They let you get to the end before suddenly an error occurs. They are one to avoid now. Too many screen outs as well, totally frustrating to deal with now!
21 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
I swear the worst experience yet I just…
I swear the worst experience yet I just played hours yesterday two different games didn't get credit for either one and not to mention that you complete a survey and it only gives you a partial mark when it's straight supposed to be 5 surveys and you get 5 dollars it's all a lie and a scam I messaged them so many times yesterday and not once did they get back to me or even fix the problem I recommend everyone stay away from downloading this app and playing anything with them
19 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Got to 4 surveys then after 3 days just…
Got to 4 surveys then after 3 days just get turned down to get the 5th gave up
19 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Was ripped out of my money for playing…
Was ripped out of my money for playing solitare grand harvest sent them proof but they don't won't proof just gave a lamb excuse need to be banned from any type of business activity read all the reviews on playstore of all the people they have ripped off will pay you a few time to try and get you to leave a good review then rip you off BBB you are next
18 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Balance withheld and repeated tracking failures
I completed app offers through Five Surveys on 12 February 2026 with tracking enabled, but the offer failed to track. This has now happened twice.
Support confirmed they cannot credit the offer due to “technical issues.”
More concerning, I have an existing earned balance of £2.61 which they refuse to release unless I reach their £5 minimum payout threshold. They have also refused to escalate my complaint or provide a proper resolution.
This means legitimately earned funds are effectively being withheld unless I continue using the platform.
Very disappointing experience.
Update 22 Feb
I have already contacted your support team multiple times regarding this matter and received repeated template responses refusing credit and refusing escalation.
I will email again as requested, but I expect a meaningful resolution rather than another repetition of the same response.
Update 22 Feb
I have repeatedly completed tasks on the FiveSurveys app, but have not been credited.
Support continues to provide template responses, refuses manual payout of current earned balance of £2.61 to my PayPal, ignores requests for management escalation, and has not acknowledged my GDPR / Subject Access Request.
This is the second time the same technical issue has caused my earnings to be withheld.
I will now be escalating this matter further to the ICO for GDPR compliance and to UK consumer protection authorities regarding withheld funds.
I hope FiveSurveys resolves this fairly, but the issue remains unresolved.
18 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Many surveys fail to credit
Unfortunately Surveys repeatedly fail to credit.
Five Surveys say that they only host the surveys and are not responsible for the survey provider’s actions when the survey fails to credit
The surveys they host regularly stop
Working or screen you out even when you have completed the whole survey. So you can spend a lot of wasted time not being credited.
In my view Five Surveys need to give the survey provider’s set criteria for screening out or failed surveys due to technical issues instead of telling their users bad luck there is nothing we can do about it
They should start charging the survey providers and crediting the users so that the survey providers have an incentive to improve their systems because at the moment their system is very unfair
As you can see from the reply below Five Surveys just respond with a standard reply which they have used all over this website. They have no concerns for the users of the website or any intentions to improve the experience
17 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Impossible to get to completed 5 surveys
Have been on this survey site for weeks and find it impossible to get to the five completed surveys. Spend at least an hour each day trying to complete surveys and always do not qualify or start and then it shuts down on me. Don’t understand how some people manage to make hundreds of pounds! I can’t get to my first Five!
16 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Withdrawal blocked after large reward – support stopped responding
I have been using Five Surveys for a while and successfully withdrew rewards many times before (around $300 total).
Recently, I completed a large game offer (Signal) worth $345 after playing for more than two months, including spending my own money in the game. The reward was pending for several days and then was credited into my balance.
However, when I tried to withdraw as usual, I received the message:
“User is not reward eligible.”
Since then, I have been unable to withdraw any amount, even small rewards.
I contacted support multiple times. They repeatedly responded with generic messages like “we are reviewing” but provided:
No case number
No clear status (approved/pending/denied)
No timeframe for resolution
Eventually, support closed the interaction without resolving the issue.
This experience has been extremely frustrating, especially after completing a long offer and having the reward added to my balance but being blocked from cashing out.
I have screenshots of my balance, the error message, and the support conversation.
I am posting this review to warn others and to request a clear resolution.
-------------
Update:
-------------
I have been waiting for over a month now regarding a withdrawal issue of $361 (including $345 from a completed offer).
Despite multiple follow-ups, I keep receiving the same response that my case is under review, with no resolution or timeframe provided.
My account is still blocked from withdrawing and even accessing offers properly.
At this point, it feels like the issue is not being resolved, only delayed.
I am requesting a clear final decision or immediate resolution of my withdrawal.
----------
Update
----------
There has been a change in my account status. The previous error message (“not eligible”) has now disappeared, which suggests the review may have been completed.
However, I am still unable to withdraw. The claim button responds but does not proceed or complete the request.
This appears to be a technical issue that has still not been resolved after several weeks.
I am requesting immediate technical resolution or a clear final decision.
9 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
It pays but
Yes it pays , but it’s very aggravating getting kicked out of so many surveys
20 December 2025
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Not good I really made a purchase in…
Not good I really made a purchase in game they didn't do credit they are scammers they don't pay
14 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
It's a scam I completed 5 surveys and…
It's a scam I completed 5 surveys and can't get my $5
13 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Just yesterday I gave 5 Surveys a…
Just yesterday I gave 5 Surveys a glowing review and today I took 3 surveys all the way to the last question and got no credit for completing them! Now I see why the overall rating is so low here, I assume that many others are frustrated with this happening as well.
11 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Completed 5 surveys instantly paid was…
Completed 5 surveys instantly paid was easy to cash out
10 February 2026
Unprompted review
Good at first, then problems started
At first, 5Survey was good for me and I made around $200. Later, when I still had $50 left, I couldn’t withdraw it anymore. Almost every survey started saying I wasn’t qualified or screened me out immediately. I even opened a new account and updated my details, but nothing changed. It feels like a technical issue with no clear explanation. It worked well at the beginning, but became unreliable later on.
10 February 2026
Unprompted review
unable to cashout for months even now
for some weird reason i have been unable to cashout for 4 months, well since 2025 really i also tried to be patient but i cannot anymore. this is probably a scam app, not so sure because i've seen some good reviews but i tried to contact support on a different gmail because the one i finished the five surveys on won't let me message support. i think they blocked me after completing the 5 surveys..
18 August 2025
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Do not go anywhere near this FRAUD…
Do not go anywhere near this FRAUD website.
You always get screened out.
Before you start the actual survey, and when the surveys are completed without any reward.
It is always the same message that you receive,it is not our problem, we don't get paid if you don't get paid.
Anything from 5 minutes to 25 minutes wasted.
It's a who cares attitude on behalf of Five surveys.
9 February 2026
Unprompted review
Reply from Five Surveys
We're sorry to hear you're not satisfied. Could you please elaborate on what aspects of the app you had an issue? This will help us understand your concerns better and work towards improving your experience. If you need help, contact help@fivesurveys.com for further assistance.
This is the second review I’m leaving…
This is the second review I’m leaving because I just wanted to make sure it was seen. By other people to warn them and by this scratchy ass company. I was having issues cashing out and I was and still am not able to get a response from anyone. I did everything they told me, verified my account and again emailed them as they told me to do and not a word from them still. I haven’t been able to cash out in a week. Honestly the worst customer service experience I have ever had. It’s insane.
9 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
Customer Support
I was actively completing Surveys up until December and then I was constantly screened out and every single time I contacted Support they gave the same generic response! I feel like it’s a technical issue or they flagged my account but either way they don’t seem to care or try to correct the issue! After 2 years I uninstalled and to be honest I think it’s because I’m a top earner! Js I give them NO STARS!!! I do not recommend at all!!!!!
9 February 2026
Unprompted review
Reply from Five Surveys
Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.
Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.
If you need help, please contact our support team at help@fivesurveys.com for further assistance.
Cannot cashout due to false bans.
I spent 4 hours trying to get to the full 5 dollars to cashout, I put my phone number in and they accepted the review of my account but it wont let my cashout due to a technical error. Ive tried this on many accounts and they all wont let me cashout due to a technical error. This website is a fraud, they make you do surveys just to ban you so you cant cashout. They want to steal your money!!! I would also like to add that support does absolutely nothing. They ignore you the whole time and I havent gotten an email back for 3 months for my other accounts that were banned. All they are gonna do is reply with the same bot message to my review so there is no point. Guys just do not use this app its a complete scam with fake reviews.
6 February 2026
Unprompted review
Reply from Five Surveys
Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.
Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.
They’ll be more than happy to assist you further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.