Five Surveys Reviews 9,578

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 630 reviews, most reviewers were somewhat happy with their experience overall. Many people find the platform frustrating due to frequent screening out from surveys, often after spending significant time on them, which leads to uncredited effort and wasted time. Customers frequently report issues with surveys crashing, timing out, or not loading, especially when nearing completion, making it difficult to reach the payout threshold. The website and app experience are often described as problematic, with users encountering technical errors and a perceived lack of available surveys once they are close to cashing out. Some reviewers were not happy with the customer service, citing unresponsiveness, generic replies, and a lack of resolution for payment and technical issues, even with proof provided. Additionally, some people mentioned problems with payment, including rewards not being credited after completing offers that required personal spending, and difficulties with withdrawing funds due to technical errors or account blocks.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over not receiving their... See more

User experience

Clients share negative opinions on user experience, with many reviewers expressing frustration and... See more

Website

Customers consistently note negative experiences with the website, with many reviewers expressing strong... See more

Customer service

People report negative experiences with customer service, with many reviewers stating that expecting a reply... See more

Application

Users describe ambiguous interactions with the app, with some reviewers finding it to be a good survey app... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the platform it actualy pays out however whenever you get close to completing five surveys it either screens you out or suddenly there are no more surveys available. Overall good site however t... See more

Company replied

Rated 3 out of 5 stars

Just yesterday I gave 5 Surveys a glowing review and today I took 3 surveys all the way to the last question and got no credit for completing them! Now I see why the overall rating is so low here, I a... See more

Company replied

Rated 3 out of 5 stars

Yes it pays , but it’s very aggravating getting kicked out of so many surveys

Company replied

Rated 3 out of 5 stars

Took about an hour and a half to get to 4 of the 5 surveys for payout. Then suddenly my account is being reviewed. Got past that and have been screened out of every single study after that, some aft... See more


Company details

About Five Surveys

Written by the company

Tired of earning pennies for surveys?

Five Surveys is changing the game of paid surveys. On Five Surveys you always get $5 for every 5 surveys you complete. No exceptions! 5 Surveys, 5 Dollars, at Five Surveys.

Surveys take anywhere between 2 and 20 minutes. You can see how long surveys takes and how other panelists rated them.

Cash out your earnings instantly via PayPal, Venmo, ACH or get gift cards from hundreds of your favorite companies.

Earn real cash today with Five Surveys!

Contact info

3.4

Average

TrustScore 3.5 out of 5

10k reviews

5-star
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1-star

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, tried to cash out my money keep getting an error saying technical error contact support. Been a week and several emails to them but no reply.

2 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

5 LIARS

The Only survey app that doesn't pay you the credit after finishing survey's, SCAM BEWARE..

8 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Please note that we don't create the surveys and we don't decide who gets to participate or gets screened out. This is solely dependent on the requirements set by the supplier. Unfortunately, we don't have visibility into each survey's exact requirements. These dynamics are continually changing. The survey providers determine the allocation of points, durations, awards, and the screening process, and are beyond our control.

Being screened out simply means you didn't match the survey's target criteria. Unfortunately, we don't know what specific insights the survey seeks. Please don't give up. When you complete more surveys, our system will match your profile with better surveys to complete! We appreciate your patience and understanding.

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Rated 1 out of 5 stars

Untrustworthy and now in debt to me. A bad situation.

Refused to pay me my earnings. There are so many better sites out there, come on, we're not doing this because we love it, we need the money we earn to be paid.

3 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

THIEVES & SCAMMERS

Used to be a decent site. The last couple of times I've had money accumulated and tried to cash out, they mysteriously "couldn't find it" and the activity was gone from my account a few hours after my cash out request. This was from playing games and from surveys - I saved up to do a decent cash out all at once and they totally screwed me over. Refused to do anything to help me out with it either.

6 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

Trust me AVOID!

Trust me, avoid this app. It's a scam, they don't help you and stop you from even doing surveys for no reason whatsoever. Seriously your personal data is NOT worth their time.

1 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.

The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Absolutely terrible at helping when problems arise. They do not pay when rewards are competed and use the excuse of tracking didn’t work. Avoid at all costs. Worst app I’ve ever come across.

1 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

Don't recommend

Don't recommend. They allowed me to finish 4 surveys and then they disqualify me from every next one.. it's been going on for months they just don't want me to cash out, took my money, time and effort. I don't recommend

5 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.

The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Rated 1 out of 5 stars

97 was supposed to be paid at 8.59am…

97 was supposed to be paid at 8.59am honestly it's a scam if not paid today I will be taking legal action

5 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

If I could give No stars I would

If I could give No stars I would. Easy enough to earn the points for money/voucher but Jesus try getting it. I have emailed 8 times each time they reply saying we will sort it I'll look at your account. Then less than a minute later another email to say we haven't heard from you so ticket closed. Id rather spend my time on legit survey/ game sites earning slow and get a pay out.

4 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

Hands down the worst survey app I've…

Hands down the worst survey app I've ever used do a survey complete 99% of then get screened out they get what they want then don't pay you . Good luck trying to cash out it's impossible keeps saying technical error contact support but support will never get back to you dont waste your time on five surveys 0 out of 5 stars.

3 February 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.

The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Rated 1 out of 5 stars

I completed 5 surveys and then wanted…

I completed 5 surveys and then wanted to cash out my earnings and was faced with a message " Technical error, please contact support". I have contacted them since Jan 9 and got no response . I went ahead to contact them via their reddit page, they acted like they wanted to help and them went ahead to ban me after deleting my post. Just avoid them . They are scammers . You will waste time answering surveys and then.. boom....

Edit : I said in my text that I contacted support since 9th January and no response . I have just sent another email now with the email address you gave me . Hoping for something better . I will come back and update if I get any positive feedback. Thanks

9 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

Scammers wont give me my money

31 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 1 out of 5 stars

this place is trash

this place is trash. not only is a bottomless pit of screen outs, they always have surveys especially at the 4 out of 5 marker that screen you out after finishing an entire survey. so stupid we give our information, data and time while they collect and not pay out. they're trash. thieves.

30 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.

The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Rated 1 out of 5 stars

I try to get them the benefit of the…

I try to get them the benefit of the doubt but the games they offer if you go any challage above .50 cents it’ll stop tracking and they’ll blame you even though it’s them not wanting you to pay out I did 3 games one of them I should of got $60 I did all the challenges and they refuse to pay saying because it didn’t “track” and surveys are terrible too, save yourself the headache and time and don’t sign up for it customer service it terrible too

30 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 2 out of 5 stars

Well everything was fine for the first$25

Well everything was fine for the first $25 I cast out five virtual gift cards or four virtual gift cards no I'm sorry three virtual gift cards one physical and one cash out to cash app. And then I started upping my game and completing the bigger challenges/offers I completed one for $25 had a total balance of $30 attempted to cash out with a $20 virtual gift card and all of a sudden it says user not eligible for a rewards. I have attempted to contact customer service and to no avail as of yet will update with a proper review once this is resolved. Proper well okay

30 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

Rated 2 out of 5 stars

To much time wasted

I make money if I spend an excess of time trying. The app starts to develop an algorithm and it gets hard to qualify. After you gain money they make it harder. They make a ton of money yet are greedy with paying out.

28 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Please note that survey completion can vary based on specific criteria required by each survey provider. Demographic information, quality of your responses, or survey quotas can affect your eligibility for surveys. This may occasionally result in being screened out. We appreciate your patience and understanding.

The availability of surveys depends on our suppliers. We strive to provide a consistent stream of surveys, but there are times when availability fluctuates. We appreciate your understanding and patience!

If you need help, please contact our support team at help@fivesurveys.com for further assistance.

Rated 1 out of 5 stars

Scam, doesn't pay and support horrible

Been playing a game for weeks to get a reward and as soon as the reward is more than a few pound they refuse to actually pay out, absolute scam, dont waste your time customer service is useless aswell making you jump through holes and wait days stating they dont have the proof when I have sent them all the proof they could possibly want. Lying, cheating, robbing rotten app and support. I played a game for weeks on end and right now im struggling every single reward worked when it was just pennies got to a reward of 20 off pound and they wont pay out.

28 January 2026
Unprompted review
Five Surveys logo

Reply from Five Surveys

Thank you for sharing your experience with us. We're genuinely sorry to hear about the difficulties you've encountered.

Please note that we do not have access to your account details through this channel. For personalized support and to ensure your concerns are properly addressed, we kindly ask that you reach out to our support team directly at help@fivesurveys.com.

They’ll be more than happy to assist you further.

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