The customer service was second to none, and the friendliness of everyone involved stood out. The actual work itself was like receiving a new car back. I have no complaints and would recommend happily... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The customer service was second to none, and the friendliness of everyone involved stood out. The actual work itself was like receiving a new car back. I have no complaints and would recommend happily... See more
Company replied
Fix Auto Ayr is an effective and friendly car repairer. I have had the same good experience twice in the last couple of months. Although I hope to avoid seeing them again in the near future. 1 star... See more
Company replied
Really professional repair job after driver drove into the rear of my car. Obviously there were long delays in getting replacement parts but that was beyond their control. But I was kept informed if t... See more
Company replied
From Louise on the phone, Nick who came out to initially look at the car to the gentleman who helped me empty my hire car into my own car all professional, the workman ship so far looks great however... See more
Company replied
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Written by the company

Unit 18/20, 16 York Street, KA8 8AN, Ayr, Ayrshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Taking into consideration the concerns over shortages and availability of parts etc
Overall good experience.
Good communication.
First class job.
Thanks to Mick,Nick,Leslie & all staff.
Would recommend to others but hopefully we won’t have to use their services again lol.
Best
JJ Smith 👍👏

Reply from Fix Auto UK - Fix Auto Ayr
Workmanship excellent,collection and handover was smooth, however customer parking is limited and I had to leave the hired car on the main street, overall customer service very good.

Reply from Fix Auto UK - Fix Auto Ayr
After being involved in an accident at no fault of my own, I was highly recommended to use this bodywork shop. With only having our new car for less than 6 months, I was determined to source a bodywork shop who would take pride in repairing my car to its immaculate condition. I am extremely satisfied with the workmanship that has been performed on my car. The attention to each detail was second to none. I would also like to sincerely thank the owner “Alan” and manager “Nick” who both made sure I was directly contacted by either person to get an update on my car on a regular basis. Their communication, professionalism and service provided was outstanding and from the initial start process I felt very comfortable that my car was in the right hands. Credit to this business who actually pride themselves in what they do. Will be highly recommending this company to family and friends. Thanks again.

Reply from Fix Auto UK - Fix Auto Ayr
Only having my new car for a week, came out of work to find that someone had battered the side of it, I presume trying to park. No contact details left couldn’t believe anyone would do that. Contacted insurance company they advised I take it to auto fix.
Staff were great explained exactly what I needed, the time it would take and the process of a courtesy car. The courtesy car was brand new and easy to drive. I was going on holiday and auto fix parked my car at home ready for my return when work was completed. I was very happy with the work done and the outstanding service I received. They went above and beyond to ensure customer satisfaction, I would highly recommend.

Reply from Fix Auto UK - Fix Auto Ayr
From the start when I turned up at fix auto ayr Nick was extremely knowledgeable and gave good advice regarding claiming on insurance and how everything worked. Fix auto Ayr wasnt on the list of garages my insurance company used but was the closest renault dealer to my house so after dealing woth insurwnce they agreed to let us use Fix auto Ayr. Once the paperwork side was complete we scheduled in for the repair which took a couple of weeks to complete and we used a couteay car which was brand new Seat Arona. My car (Kadjar) looks like new and the work has been done to a very high standard. We are very pleased and although we hope we won't need to return for another repair we would definitely be back if anything was to happen again as we were so pleased with the results.

Reply from Fix Auto UK - Fix Auto Ayr
Very professional and friendly staff. Nick was great when I got the courtesy car and explained everything in detail. My car was returned clean and it looked brand new! Highly recommended.

Reply from Fix Auto UK - Fix Auto Ayr
Excellent service throughout the process. I was kept informed of how the repairs to my vehicle were progressing and any issues that arose. I would highly recommend Fix Auto Ayr.

Reply from Fix Auto UK - Fix Auto Ayr
From Louise on the phone, Nick who came out to initially look at the car to the gentleman who helped me empty my hire car into my own car all professional, the workman ship so far looks great however it was dusk when I picked the car up, was kept updated throughout the delay in the parts getting delivered. Would not hesitate to use this business again

Reply from Fix Auto UK - Fix Auto Ayr
Always kept you informed about my car is it customery to put all the broken bits of car in the boot

Reply from Fix Auto UK - Fix Auto Ayr
Kept in touch really well, we’re very helpful, unfortunately my car was not able to be repaired.

Reply from Fix Auto UK - Fix Auto Ayr
Car was returned with all work completed to a high standard and car fully valeted as well. Very commendable.

Reply from Fix Auto UK - Fix Auto Ayr
Even tho it took longer than expected to fix my car, (due to parts being damaged)
They kept me constantly updated on its progress, which was reassuring.
The Driver who picked my car up and dropped it off was friendly and professional.
Great job on all the bodywork of my car, it looks great.
Thank you

Reply from Fix Auto UK - Fix Auto Ayr
Fix auto done a very good job so pleased with would certainly use again

Reply from Fix Auto UK - Fix Auto Ayr
Body repair was perfect and service we received from staff was first class

Reply from Fix Auto UK - Fix Auto Ayr
Fast and excellent service, customer care and communication good.

Reply from Fix Auto UK - Fix Auto Ayr
Excellent service, thank you. Our car was professionally repaired and looks
as good as new. Happy to recommend Fix Auto Ayr to others.

Reply from Fix Auto UK - Fix Auto Ayr
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.