Fix Auto UK - Fix Auto Bournemouth Reviews 

89
TrustScore 4 out of 5

4.1

Nova Business Units, Gore Road Industrial Estate, BH25 6SA New Milton, Hampshire, GB


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Rated 5 out of 5 stars

Fix Auto were the garage allocated by an insurance company. Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to coll... See more

Company replied

Rated 5 out of 5 stars

My experience with Fix Auto UK was a positive one. I was kept up to date all through the repair. The repair seemed to take a long time but there was a lot of work to do and the repairs were all don... See more

Company replied

Rated 5 out of 5 stars

They repaired my car after a collision, we were referred to them from the other parties insurance but I would 100% use them again. They called frequently with updates, were polite and kind. They eve... See more

Company replied

Rated 5 out of 5 stars

I recently had some work done at Fix Auto UK on my car’s bumper, license plate, and rear camera and I couldn’t be happier with the experience! From the moment I dropped off the car, the team kept... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #24 of 53 best companies in Car service

About Fix Auto UK - Fix Auto Bournemouth

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Nova Business Units, Gore Road Industrial Estate, BH25 6SA, New Milton, Hampshire, United Kingdom

  • 023 9266 2756

4.1

Great

TrustScore 4 out of 5

89 reviews

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4.1

All reviews

(89)

5,668 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

confused.com

The repair work carried out on my Audi Q3 was very good. However, the communication on when my vehicle would be ready was exceptionally bad.

Messages to me from different departments of this company were conflicting.

13 July 2026
Rated 5 out of 5 stars

The guys at fix auto where fantastic…

The guys at fix auto where fantastic always kept me up to date with the updates on my car big thumbs 👍 up thanks guys

28 May 2026
Fix Auto UK - Fix Auto Bournemouth logo

Reply from Fix Auto UK - Fix Auto Bournemouth

Mr J McCabe,

We're so pleased to hear our team kept you updated throughout the process. Thank you for your kind words!

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

My car looks great

My car looks great ! You communicated so well throughout and with understanding for my situation

5 May 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Mrs Sally Shone,

We're so glad your car looks great! We appreciate your kind words about our communication. Thank you!

terry clemens, Fix Auto UK

Rated 3 out of 5 stars

Can't fault the work carried out but…

Can't fault the work carried out but the communication was very poor. I had to keep phoning the head office to be put through to the garage dealing with my car as I wasn'tgiven a direct numberb& despite them saying every time that they would get back to me with updates, never did.

22 April 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Steve Perkins,

We appreciate your feedback regarding the communication during your service. We are sorry to hear about the difficulties you experienced reaching us for updates. We are reviewing our procedures to improve this.

terry clemens, Fix Auto UK

Rated 2 out of 5 stars

Delay in bringing my car back

Delay in bringing my car back

21 April 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

BEN,

We regret the car return delay. We are reviewing this.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Quick and easy no problems

Quick and easy no problems

17 April 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Ms A Rusher,

We are so glad you had a quick and easy experience with us. We appreciate your kind words.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

My car now looks perfect.

My car, as confirmed in advanvce, was collected and returned in an efficient way. The repairs were completed to my complete satisfaction and the car now looks perfect.

16 April 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Jean Robinson,

We are so pleased to hear your car was collected and returned efficiently, and that you are completely satisfied with the repairs. Thank you for your kind words.

terry clemens, Fix Auto UK

Rated 4 out of 5 stars

A hassle-free experience

A hassle-free experience! They collected my car, made notes on the damage that the insurance claim was to cover, noted any other minor damage, marks etc., and left me a courtesy car. Then delivered my car back to my door when it was done, about ten days later - all repaired, clean and shiney.
I was slightly worried about how well the new paint would match the 15 year old BMW Xirallic paint, but I can't see any mis-match at all, though we haven't yet had any sunny days, which is the litmus test...

13 March 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Howard,

We're so glad to hear you had a hassle-free experience with us! We truly appreciate your kind words about our service and the repair work on your BMW. We hope the paint match continues to impress in the sunshine.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Expectations exceeded

I cannot fault the work that Fix Auto did on my car. Very quick turnaround kept me informed along the way. And the car came back looking like new.

9 March 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Peter Mathews,

We are so pleased to hear you're happy with our work and communication. Thank you for your kind feedback!

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Excellent service

Excellent, professional and high level service.

4 March 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Peter Fowler,

We appreciate your positive feedback. We are glad you experienced excellent service.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Would use again

Fix Auto were the garage allocated by an insurance company.
Communication was quick from the outset and they collected my car from the car hire centre and then delivered back there for me to collect when the work was completed. The work to my car was excellent and my car had been thoroughly cleaned and valeted throughout.

Really good service and I would definitely use them again.

26 January 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Jacqui Saunders,

We're happy to hear that you had a positive experience with our service! It's wonderful that the communication and vehicle collection/return were efficient. We appreciate your kind words regarding the quality of work and cleanliness. Thank you for the recommendation!

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Good job well done

Good job well done

23 January 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

Edward,

We appreciate your positive feedback and are glad that you had a great experience with our services.

terry clemens, Fix Auto UK

Rated 2 out of 5 stars

I got my car back today after 6 weeks

I got my car back today after 6 weeks! I was told 2 weeks ago it was nearly finished but it seemed to take forever from that point.
Too slow. Miscommunication or no communication

23 January 2026
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Reply from Fix Auto UK - Fix Auto Bournemouth

A Dirou,

We regret the delay and communication issues you experienced. We appreciate your feedback and will review our processes to improve our service times and updates.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

We were kept informed of the progress…

We were kept informed of the progress of the works being completed. We are happy with the results

24 December 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

Elizabeth,

We are happy to hear that you were kept informed about the progress. We're glad you are happy with the completed work and appreciate your feedback.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Apart from updates a bit sparse…

Apart from updates a bit sparse everything else was fine

18 December 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

peter,

We appreciate your positive feedback! We'll work on providing more frequent updates for a better experience. Thanks!

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Great service and kept informed…

Great service and kept informed throughout

10 December 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We appreciate you sharing your positive experience! We're glad our service and communication met your expectations.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Honestly brilliant service

Honestly brilliant service. Regular updates on progress of repair by email and telephone. Ultra polite and the work on the car was top notch.

28 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We're happy to hear that you received brilliant service! It's great to know you appreciated the regular updates and that you were pleased with the work.

terry clemens, Fix Auto UK

Rated 5 out of 5 stars

Fix Auto Bournemouth did a fantastic Job

Fix Auto Bournemouth did a fantastic job on my Hyundai i10. The quality of their work is just spectacular. You wouldn't know the car has been repaired, it just looks brand new.
They provided me with a courtesy car and when the job took longer, they just told me not to worry and keep their courtsey car for longer. Absolute Gem!

13 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We appreciate your positive feedback! We're happy to hear that you are pleased with the repair work on your Hyundai i10. It's great to know the courtesy car was helpful, and we thank you for recommending us!

terry clemens, Fix Auto UK

Rated 3 out of 5 stars

The time that it took to collect the…

The time that it took to collect the car and repair it was short and sweet. 7 days

Then I looked closer and it was not as good as i thought it would be, or seemed to be. Windscreeen was not very well cleaned

They did keep me informed as to the progress of the repair then the manager was arrogant turned stupid and had to make a complaint about her and admiral and her cronies covered up her arrogance and lies . PATHETIC EXPERIENCE WITH BOTH COMPANIES AND ADMIRAL ARE STILL PAYING COMPENSATION FOR THEIR REPETITIVE MISTAKES !

17 November 2025
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Reply from Fix Auto UK - Fix Auto Bournemouth

We're happy to hear that your car repair experience was efficient and quick. Thank you for your positive feedback; we appreciate it greatly.

terry clemens, Fix Auto UK

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