Fix Auto have done a fantastic job in communicating and keeping me up to date on the progress of my car and with a slight issue when collecting soon solved the problem. Courtesy car was automatic as r... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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The office staff listened to me because I hadn’t wanted an automatic courtesy car and sent me a lovely little car to use whilst my car was repaired. The gentleman who collected and delivered the my ca... See more
Company replied
they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Great service Friendly helpfull staff Our door was fixed and also came back clean too Couldn’t fault this company Would be recommending
Company replied
Company details
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.7
Excellent
256 reviews
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Good service
27 October 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Keith,
Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
5 star…
I was extremely happy with their service. Very flexible fitting in the job, fitting in with my work. When I collected my car. Really looked after me. Their customer service over and beyond expectations.
Repairs were excellent too.
Would thoroughly recommend.
20 October 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Donna,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)
Professional
Professional, high quality garage.
Thank you for the great service provided.
13 October 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
These guys did a great job on my wife’s…
These guys did a great job on my wife’s Q5. Great communication and prices.
Thank you
12 September 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
The service was excellent
7 October 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, thank you for taking the time to leave us such positive feedback & that our team provided you with excellent service. I'll make sure that the team here at Fix Auto Chelmsford receive your positive feedback :)
Hi quality service from collection to…
Hi quality service from collection to return of my car high quality workmanship
10 October 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Janine, thank you for your lovely feedback, it makes our day to hear that we were able to provide you with a 5-star service. I'll make sure that the entire team here at Fix Auto Chelmsford receives your positive feedback :)
High quality work and great service.
Fix Auto were very helpful during a stressful experience. My car was badly damaged, but the repair work was excellent. I received my car back in brilliant condition. They were happy to be flexible and deliver it to my work place. Which I am very grateful for. Would use again for any bodywork repairs.
3 October 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi,
Thank you so much for taking the time to provide such lovely feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to all the team here at Fix Auto Chelmsford :)
Excellent service
Excellent service. Kept up to date throughout. Ladies in the office were really helpful.
4 October 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi,
Thank you so much for taking the time to provide feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to our office girls, Emma and Megan.
Fix Chelmsford :)
Car was picked up and returned on time…
Car was picked up and returned on time - work completed/ car very clean
29 September 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
Very helpful
They are very helpful, very kind they help with transport while the car isn’t done
28 September 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us such a positive review, we really do appreciate it.
Fix Auto Chelmsford :)
Excellent service.
Excellent service.
Car was collected and a courtesy car was delivered as promised. My car was delivered back and the repairs were completed as I required.
28 September 2022
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you so much for taking the time to provide feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to the team here at Fix Auto Chelmsford :)
Wonderful service
Right from the moment I brought my car in for repair until it was dropped off at my house finished, I could have not asked for a better service. Everyone was polite and helpful. Very impressed.
Thank you
30 September 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day!
My Car Was Well Looked After
I love my BMW 4 Series M Sport so when it was damaged by a cyclist when it was parked when I was not there really upset me. But Fix Auto took my car and made it better than when I had it before. Excellent service and staff are very nice and really look after you. Thank you for a great service.
2 September 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day!
Friendly and efficient service with…
Friendly and efficient service with pick up and drop off at my home.
26 August 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team :)
Whilst it took a while to get my car…
Whilst it took a while to get my car booked in, once it was the service was first class. My car was collected from my house on time, the work was of an excellent standard and the car returned to me 3 days later. Unfortunately one of the letters from the name badge, that had fallen off in the accident, had not been re attached but that was a minor matter that I could rectify myself. I would have no hesitation recommending Fix Auto Chelmsford
26 August 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Elizabeth, thank you for taking the time to leave us such a lovely review :) With regards to the lettering from the name badge could I please ask for you to contact the office either via telephone or email to allow us to look into this and rectify for you :)
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi, Thank you for taking the time to leave such a lovely review, I will of course pass on to all the team here at Fix Auto Chelmsford :)
First contacted Fix Auto in November…
First contacted Fix Auto in November 2021… they said they would order the part needed for my car and keep me updated.. I contacted them in January 2022 they advised part due anytime now and would contact me… contacted again in May they advised the part had arrived, no one had called, someone would call me back to book the car in, a week later still no call, called back told the same thing again with a promise this time, a week later I called back and refused to come off the phone until booked in, finally booked in and collected 29th July 8 months after initial contact….. however from the point of the car being collected (by very very pleasant driver) repair was perfect and car returned cleaned. Very happy with the work!
15 August 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Frances,
Thank you for your review. We are pleased that you were happy with the repairs and the overall service provided. In relation to the time to book in and repair, unfortunately like all vehicle repairers we are currently experiencing huge delays with certain vehicle manufacturers and this is out of our control. That said we should have contacted you and kept you informed and for that I would like to apologise. We do find all reviews helpful as it helps us improve our customer journey and improve our service. Once again thank you for your review.
Absolutely great service very polite…
Absolutely great service very polite customer service very helpful and excellent second time i have used them
15 August 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Phil,
Thank you so much for taking the time to provide feedback. We're so happy to see that you had a 5 Star experience at Fix Auto Chelmsford! Thanks for sharing :)
Excellent repair
This was the first time I needed the services of a body shop, and with Fix Auto I was not disappointed. The quality of the repair is exceptional, and the overall service I received from initial contact to delivery was very good.
11 August 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi David, Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day! :)
My experience
Simon the engineer was always very helpful whenever I telephoned for updates. The gentleman that picked my car up on the recovery vehicle was very very helpful, polite and informative , thank you x
29 July 2022
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Susan,
Thank you so much for taking the time to provide feedback. We are delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. I will pass on your kind comments to Simon and our driver :)
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