Fix Auto UK - Fix Auto Chelmsford Reviews 227

TrustScore 4.5 out of 5

4.5

35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently had a dent repaired on my car door and I’m genuinely so impressed with the quality of the work. The repair was carried out to an incredibly high standard — you honestly wouldn’t even know... See more

Company replied

Rated 5 out of 5 stars

Fix Auto were great from the moment we contacted them. They came back to us quickly to find out more about the services we required and then sent us a quotation within 24 hours. They kept us up to dat... See more

Company replied

Rated 5 out of 5 stars

Our car was collected when arranged, the work has been carried out well and the car returned, again when arranged. Communications from Fix Auto were clear and timely and any questions we had were answ... See more

Company replied

Rated 3 out of 5 stars

they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more

Company replied


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom

  • 01245265264

4.5

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

I recently had a dent repaired on my car door and I’m genuinely so impressed with the quality of the work. The repair was carried out to an incredibly high standard — you honestly wouldn’t even know there had ever been any damage. The finish and paint match are absolutely flawless.

The whole experience was professional from start to finish, with great communication, fair pricing, and a quick turnaround. It’s rare to find a company that takes this much pride in their workmanship nowadays. I would highly recommend them to anyone needing car body repairs and will definitely use them again in the future

9 May 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Candice Shelton,

We are so pleased to hear that you are impressed with the quality of our dent repair work. It's wonderful to know that the finish and paint match were flawless and that you found our service professional, with great communication, fair pricing, and a quick turnaround. We appreciate your high recommendation and look forward to assisting you again.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

the job was done to a high standard and…done on time

the job was done to a high standard and well on time / my car came back clean and tidy / a well trusted company .

27 April 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Hello Robert Nurse,

We appreciate you taking the time to leave your kind review. We're happy to hear that you were pleased with the high standard and speed of our work, and the cleanliness of your car.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

Had a great experience from start to…

Had a great experience from start to finish. They kept me updated throughout and you can talk to the person dealing with your vehicle. Nick was dealing with mine and he was great.

23 April 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Richard Wheatley,

We're happy you had a great experience. It's good to know you were updated and could easily speak to someone about your vehicle. We appreciate your positive feedback.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

Great service

Fix Auto were great from the moment we contacted them. They came back to us quickly to find out more about the services we required and then sent us a quotation within 24 hours. They kept us up to date with progress during the work and the job was completed within the timeframe and quotation given to us. The office team were very friendly and helpful during drop off and collection too. Excellent service and wouldn’t hesitate to use them again if needed.

9 April 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Nicola Bagshaw,

We appreciate you sharing your positive experience. We're happy to hear that you were pleased with our quick response, updates, and efficient service. It's great to know our team's friendliness and helpfulness made a difference. Thank you for recommending us!

Fix Auto UK

Rated 5 out of 5 stars

Excellent in all aspects

Excellent in all aspects - really efficient and helpful. Got us sorted and back on the road in no time :)

10 April 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Cath Breckell,

We're happy to hear that our efficiency and helpfulness made your experience excellent! Thank you for your positive feedback; we're glad we got you back on the road quickly.

Fix Auto UK

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service
Car repair extremely good
Car retuned looking immaculate

7 April 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Alan,

We're so glad we could provide you with fast, efficient service and return your car in immaculate condition after the excellent repair.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

Fixed autos repaired my vehicle after an altercation with a post

Fixed autos repaired my vehicle after a small accident, they repaired the damage quickly and it looks brilliant.
My husband will never know 🫣

2 March 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Kate Goodliff,

We're happy to hear that our quick repair met your expectations and the vehicle looks brilliant. Thank you for your positive feedback; we appreciate it!

Fix Auto UK

Rated 5 out of 5 stars

Great service

My car was picked up and a courtesy car was dropped off. I was kept up to date all through the process. When it was returned to me it was perfectly repaired. The colour match was absolutely perfect, the work was very professional and the staff were really friendly right across the board.

18 March 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Susan Jackman,

We appreciate your positive feedback! We're happy to hear that you were kept informed and that your car was perfectly repaired with a great colour match. It's also great to know our team was friendly and professional.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

Beautiful shiny car !! So pleased.thankyou Fix auto uk

Lovely company .Picked my car up and left courtesy car .very helpful staff .Jackie kept me updated while it was being repaired and when it was on the way back and it looked like a new car inside and out very very pleased excellent service !!

3 March 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Mrs Patmore,

We appreciate your kind words. We're so glad to hear that you found our team helpful and that you were pleased with the updates and the excellent condition of your car. Thank you for review.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

First class job

First class job, great firm to deal with.

18 February 2026
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

John Drewe,

We're happy to hear that you had a great experience with our company. Thank you for your positive feedback; we appreciate it.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 1 out of 5 stars

Fix auto had my car last year after…

Fix auto had my car last year after accident , and radiator was leaking . Few months later unfortunate due to faulty repair work done by them my car has been taken in twice and ended up paying more money which they had failed to fix

9 May 2025
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Good morning Mr Ahmad,

We are sorry to hear you are experiencing ongoing issues with your vehicle.
We have tried contacting yourself to discuss the concerns raised. Unfortunately, we have not received any response to our attempts to reach you.

We take workmanship concerns seriously and would welcome the opportunity to review this properly. If the issue remains unresolved, please contact us directly so we can investigate and work towards a resolution.

Kind Regards

Rated 5 out of 5 stars

Professional and also very pleasant to deal with

Fix helped me resolve an issue I had following an accident and ensuing insurance issues. They were totally professional, and very unusually in this day and age - had a superb "nothing is too much trouble" attitude.

I will always recommened them in future

14 January 2026
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Chris,

We appreciate you taking the time to leave us such a great review. We are so glad we could resolve the issues you experienced after your accident. It's wonderful to hear that you found our team professional and helpful.

notificationscarsgroup@fixauto.co.uk, Fix Auto UK

Rated 5 out of 5 stars

CAR ACCIDENT REPAIRS

After a car accident my car was sent to Fix Auto UK for repair. From start to finish the whole experience was a positive one. I found all staff efficient and helpful. The car was collected, repaired well and returned to me in good time and exactly as stated.

6 January 2026
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Frances Edwards,

We appreciate you sharing your positive experience following the car accident. We're happy to hear that you found our staff efficient and helpful, and that the repair and return of your car met your expectations. Thank you!

Fix Auto UK

Rated 5 out of 5 stars

After an upsetting accident it was a…

After an upsetting accident it was a real pleasure to deal with Fix Auto uk.
Everyone that I spoke to or met were very friendly and polite.
I am so pleased with the outcome of the repair.

15 December 2025
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

We're so glad to hear that you had a positive experience with us after your accident. We appreciate your kind words about our team's friendliness and politeness, and we're pleased you're happy with the repair.

Fix Auto Chelmsford

Rated 5 out of 5 stars

Great company - very helpful

Our car was collected when arranged, the work has been carried out well and the car returned, again when arranged. Communications from Fix Auto were clear and timely and any questions we had were answered thoroughly and politely. We'd definitely use them again.

11 December 2025
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Jane Gutteridge,

We're happy to hear that the vehicle collection and return went smoothly and that the work was completed to a high standard. We appreciate your positive feedback regarding our clear communication and helpful responses. Thank you!

Paul Shelton, Fix Auto UK

Rated 5 out of 5 stars

Great service by friendly staff

Great service by friendly staff.
Issue was looked swiftly and fixed to perfection in little time at all.
Highly recommend.

Lucy

18 December 2025
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Lucy,

We're happy to hear that our staff provided great service and swiftly resolved the issue to your satisfaction. We appreciate your recommendation!

Paul Shelton, Fix Auto UK

Rated 5 out of 5 stars

Best place in my view

Fantastic service , quick and efficient. Recently required two lots of repairs the first experience from another company was disappointing had to wait 9 weeks for repair and constantly changing dates. This time fix auto had done all the work within 7 working days. Very happy customer.

10 December 2025
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

We're happy to hear that you had a fantastic experience with our service! We appreciate you highlighting our quick and efficient repairs, especially compared to your previous experience. Thank you for your positive feedback; we value your business.

Paul Shelton, Fix Auto UK

Rated 4 out of 5 stars

My car was fixed by Auto Fix Chelmsford…

My car was fixed by Auto Fix Chelmsford after an accident. The team is amazing and very helpful. The cars they provide as courtesy are generally up to a good standard and the body work that was done is immaculate. I would definitely recommend AutoFix Chelmsford if you want a smooth process, especially during a stressful situation post accident.

5 December 2025
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

We're happy to hear that our team was helpful during a stressful time. It's great to know you found our courtesy cars good and the bodywork immaculate. Thank you for recommending us.

Paul Shelton, Fix Auto UK

Rated 5 out of 5 stars

Very friendly helpful service

Very friendly helpful service. Showed Raj the scratch on my car, caused by someone nearly forcing us off the road, expecting to have to make an appointment to book the car in but he said he could polish it out which he did there and then. Scratch disappeared like magic and no fee. Amazing and will recommend Fix Auto to friends and family. Thank you.

28 November 2025
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Good Morning,

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and we are pleased the scratch on your car was able to be polished out without having to be booked into the workshop.

Thank you for taking the time to leave us feedback.

Kind Regards,
Fix Auto Chelmsford

Rated 5 out of 5 stars

Did a brilliant job on the car

Did a brilliant job on the car, collection and re-delivery easy and on time, kept us informed along the way.
Decent courtesy car too.

14 November 2025
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Good Morning,

Thank you for taking the time to leave us feedback of your positive experience with us.
We're pleased to hear you're satisfied with the service provided and i will pass to the rest of the team.

Kind Regards,
Fix Auto Braintree

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look