You were honest and upfront all the time, despite my repairs being spread over several months which was entirely beyond your control. You came and collected my car when Enterprise let me down and kept... See more
Company replied
Location
Switch location10 Festival Trade Park,, Wymans Lane, GL51 9FS Cheltenham, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fix Auto Cheltenham recently repaired my Seat after another driver helped reshape the driver side front wing in a supermarket car park. The job they've done on it is great, as well as communication... See more
Company replied
At first lot of calls to let me know what was happening, when my car was complete they found out that the people who commissioned my car had taken the key away, Fix were very apologetic it was not the... See more
Company replied
The communication from when my car was being picked up to the different stages my car was going through before having its final checks was amazing. Sam kept me in the loop about everything going... See more
Company replied
Company details
- #22 of 37 best companies in Vehicle repair shop
- #12 of 17 best companies in Car Body Shop
- #8 of 8 best companies in Vehicle Dent Removal Service
- #33 of 62 best companies in Vehicle Repair
- #26 of 54 best companies in Car service
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
10 Festival Trade Park,, Wymans Lane, GL51 9FS, Cheltenham, Gloucestershire, United Kingdom
- 01242 895300
4.5
Excellent
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service
Very helpful and friendly staff
Big shout out to Sam and James! 👍🏻
7 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear John
Thank you so much for your 5 star review on Trustpilot, we are thrilled you had a positive experience with us here with us at Fix Auto Cheltenham.
Best Regards
Sam
First class service and repair
First class service , courtesy car delivered, Car repaired to a high standard and valeted and re delivered with no hassle
9 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Dave
Thank you so much for your 5-star review! We are thrilled you had a great experience with us here at Fix Auto Cheltenham and will pass on your comments to our team.
Kind Regards
Sam
Excellent job
Excellent job. The damage was repaired as new. Friendly and helpful staff.
The only issue I had was that the car sensors had to be calibrated by BMW. This required a software update which was completed in one day by BMW.
Fix Auto had problems booking this in. Initially I was quoted mid January but they managed to arrange an earlier appointment so the car was returned before Christmas. I was without the car for over 4 weeks.
17 December 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Ray
We are thrilled you had a positive experience with us here at Fix Auto Cheltenham. We do apologise for the delay with BMW but glad we managed to get your vehicle back to you before Christmas.
Kind Regards
Sam
Excellent
Excellent, great communication, very professional and fast service. Thank you!
8 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Miss Woolven
Thank you for your 5-star review! We are thrilled to hear you had such a positive experience with us. Providing excellent service is always our top priority.
Best Regards
Sam
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Giuseppe
Thank you for your 5-star review on Trustpilot.
We are glad you had a positive experience here at Fix Auto Cheltenham.
Thanks again and have a great day!
Fantastic communication regarding…
Fantastic communication regarding collection of my car, updated regularly on progress and car collected and drop back by a very courteous gentleman.
Work completed to a high standard and returned to me washed and valeted. Very happy with service provided. Thank you.
2 January 2025
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Anna
Thank you for your glowing 5-start review on Trustpilot.
We are glad you had such a positive experience with us here at Fix Auto Cheltenham.
Your feed back means a lot to us and will pass on your comments to the rest of the team.
Best Regards
Sam
The whole process was very simple
The whole process was very simple, they picked up the damaged vehicle after delivering an immaculate courtesy car. My car was returned to me looking like new. Only downside is communications could be a little better.
20 December 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Keith
Thank you for your 5-star review. We are glad to hear you had a great experience with us at Fix Auto Cheltenham and will ensure your comments are fed back to the team.
Thanks again and have a great day!
Did an excellent job on my car repair
Did an excellent job on my car repair, finished in the time specified. Very helpful pickup and delivery driver
19 December 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Carolyn
Thank you for taking the time to review our services on Trustpilot.
We are glad to hear you had a great experience at Fix Auto Cheltenham and will ensure your comments are fed back to our team.
Thanks again and have a great day!
Excellent repair job and pleasant staff
lose one star for the first day when I wasn't notified that the time of my car collection and delivery of courtesy car had been cancelled. This was not good customer service nor courteous in communication.
However, since then the mechanics did a fine job of repairing my car and replacing my tyres and people I spoke with were very pleasant so I would use them again.
17 December 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Jennifer
Thank you for taking the time to review our services, we would like to apologise for the service you received regarding the collection of your vehicle.
Thank you for the review and we are glad you were pleased with the service once your vehicle was on site and repaired.
Best Regards
Fix Auto Cheltenham
Great service and communication
Great communication - kept informed throughout the process. Very pleased with the collection/return service and the repair. Thank you.
13 December 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear David
Thank you so much for your fantastic 5-star review, we are thrilled to hear that you had such a positive experience with us.
Thanks again and have a great day!
Employee Brad was very helpful and…
Employee Brad was very helpful and respectful during the process. No issues with my car since, 5/5.
18 October 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Rylan
Thank you for taking the time to review our services on Trustpilot.
We are thrilled to hear that you had such a positive experience with us.
We will ensure your comments are fed back to our team.
Thanks again and have a great day!
Fix Auto Cheltenham
A really positive can do attitude
A really positive can do attitude, able to fit in with my plans, and delivered a great quality job. Post job support was excellent - Fix Auto come highly recommended by me.
25 October 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Cheltenham
Thank you for taking the time to review our services on Trustpilot.
We are glad you had a great experience at Fix Auto Cheltenham and will ensure your comments are fed back to our team.
Thanks again and have a great day!
Paula was super helpful
Paula was super helpful. The repair was successfully completed and didn't take too long.
I had to call for updates and chase the return of the car when no-one informed me te driver was off sick and therefore return delayed
9 October 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Good Afternoon
Thank you for taking the time to review our services on Trustpilot. We are delighted you were happy with the repair.
We apologise for the lack of communication regarding the updates and the return of your vehicle.
We do pride ourselves in excellent customer service and hope in the future we are able to offer a better experience.
Kind Regards
Fix Auto Cheltenham
Excellent service provided
Work carried out quickly and to an excellent standard. A seamless process from beginning to end.
25 September 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Karen
Thank you for taking the time to review our services on Truspilot.
We are glad to hear you had a great experience at Fix Auto Cheltenham and will ensure your comments are fed back to our team.
Thanks again and have a great day!
Fantastic work
Fantastic work. Communication was 10/10, always called regarding updates. They always answer my calls and any enquiries. The work they did to fix my car was better then I could expect. Highly recommend
24 September 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Ellie,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.
Best Regards
Fix Auto Cheltenham
They picked the car which really…
They picked the car which really helped, the work was done quickly, with updates given to me. The job itself was really well done, looked new.
13 September 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Hi Freya,
Thank you for taking time to review our services on Trustpilot.
We are glad you had a great experience at Fix Auto Cheltenham and will ensure your comments are fed back to our team.
Thanks again and have a great day!
Excellent
Efficient, courteous and professional service at every step of the process
20 September 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Mr Neason
Thank you very much for your fantastic 5-star review.
Providing excellent service is always our top priority and we are delighted that we met your expectations.
Best Regards
Fix Auto cheltenham
Informative company
At first lot of calls to let me know what was happening, when my car was complete they found out that the people who commissioned my car had taken the key away, Fix were very apologetic it was not there fault, but the key did come about 1 hour later. Nice people.
13 September 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Mr Cunningham
Thank you for taking time to review our services on Trustpilot. Providing excellent service is always our top priority.
Your feedback means a lot to us and will ensure your comments are fed back to our team.
Thanks again and have a great day!
Fix Auto Cheltenham
Really positive experience
Really positive experience
* Friendly service all the way through
* Fixed in the time they said
* Vehicle returned with a faulty sensor - Fix Auto were really apologetic and took the car back immediately no questions asked
* Kept me up to date at all stages
4 September 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Good Afternoon
Thank you for taking the time to review our services on trustpilot.
We will ensure your comments are fed back to our team
Thanks again and have a great day!
Fix Auto Cheltenham
Incredible service from start to…
Incredible service from start to finish!
Everything was so easy to arrange and I had plenty of updates so I knew exactly what was going on. The team were very helpful and understanding that I would want my car back asap. The link to upload images too was easy to use and very effective at helping to keep the process of the repairs as fast as possible. Payment and returning my car was simple to arrange and the work carried out is fantastic! It’s like having a new car!
I would highly recommend for any repair needs!
9 September 2024
Reply from Fix Auto UK - Fix Auto Cheltenham
Dear Louise
Thank you so much for your glowing 5-star review! We are thrilled you had such a positive experience with us.
Thanks again and have a great day!
Fix Auto Cheltenham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.