Fix Auto UK - Fix Auto Chessington Reviews 

317
TrustScore 4.5 out of 5

4.6

Techview House, Cox Lane, KT9 1SG Chessington, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... See more

Company replied

Rated 4 out of 5 stars

Timely pick up and delivery of car but with a month’s wait for an agreed date for the work to begin, the parts could have been ordered ahead of the car getting to the venue for the work to begin. The... See more

Company replied

Rated 5 out of 5 stars

My car came here for repair after a fairly significant impact that affected every panel on one side. Fix Auto were excellent, great communications during the process, always friendly and most importa... See more

Company replied

Rated 5 out of 5 stars

Prompt action, answered all my queries on the phone kept me fully updated re progress f my repair

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

About Fix Auto UK - Fix Auto Chessington

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, United Kingdom

  • 0208 3918700

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

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4.6

All reviews

(317)

5,499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing job on repairing my car

Amazing job on repairing my car. Looks perfect. The process is seemless and you get regular updates on the status of the repair. Cannot fault this garage and would recommend to anyone.
Staff are lovely and go above and beyond to help.

1 March 2024
Unprompted review
Fix Auto UK - Fix Auto Chessington logo

Reply from Fix Auto UK - Fix Auto Chessington

Thank you very much for the review Ms. Prestbury, the staff were very happy to hear your kind words

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service, super helpful and would highly recommend.

20 February 2024
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Aoife, we are glad you had a great experience.

Rated 5 out of 5 stars

Efficient and informative

They were very efficient and kept me informed of progress through out the repair, and were very approachable. I am pleased with the work.

16 February 2024
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Linda for the great review !

Rated 5 out of 5 stars

Dacia Jogger repairs

The repairs to my Dacia Jogger were completed to a high standard. Communication while my car was in their care was excellent.
Would recommend. Thank you Fix Auto.

16 February 2024
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much Mr. Phull, we are very grateful for the lovely review

Rated 5 out of 5 stars

Friendly courteous service the Yaris…

Friendly courteous service the Yaris Cross badge was missing and the chap said they would probably drop it off as soon as it arrived as it only needs pushing into its clips. Very good of them. They also kept me informed stage by stage via texts which was great as I knew when to expect the car returned.

9 February 2024
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Mr. Mcmonagle we are delighted you were happy !

Rated 5 out of 5 stars

Fantastic service

Great service. Was kept updated though out the whole process of my car having repairs.

8 February 2024
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Mr. Harrigan!

Rated 5 out of 5 stars

Excellent

Polite, professional and excellent customer service. Car repaired to a very high standard would never have known there was a problem. Timings given were kept.
Highly recommended.

22 January 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much for taking the time to write a lovely review

Rated 5 out of 5 stars

The staff at Fix Auto Chessington were…

The staff at Fix Auto Chessington were incredibly helpful and friendly, made the experience really smooth and I couldn’t thank them more.

14 December 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Ms. Hill, we are so pleased you had a great experience.

Rated 5 out of 5 stars

The Absolute Best Fix Auto

Fix Auto Chessington exceeded my expectations, making it the best car garage I've ever used. After my car sat idle for 8 months due to a non-fault accident, they tackled the repair with great expertise, leaving me thoroughly impressed. The friendly staff added a personal touch to the experience, and to my delight, they went above and beyond by detailing my car, which was in quite a mess. Without a doubt, this has been the most exceptional Fix Auto encounter I've ever had the pleasure of dealing with. Highly recommended for their outstanding service and commitment to customer satisfaction.

11 December 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much for the great review Shabz, apologies for the very late reply, we have been busy fixing more cars! We hope you will return if ever you need our services again.

Rated 4 out of 5 stars

Work done to a high standard on time

Work done to a high standard on time; Reception staff were very helpful

1 December 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Ian for your kind review of our services and team, we wish you and Anne a Merry Christmas and Happy New Year. Fix Auto Chessington

Rated 4 out of 5 stars

All Sorted...... Eventually

Very pleased with the quality of the repairs carried out but had a long wait due to parts being unavailable.
Company could've earned 5 stars if they'd of been a bit more informative about the horrendous delays we all had to put up with

4 December 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thankyou for you review Terry, we apologize that there was such a delay with the required parts for your vehicle and that you felt that you were not keep informed adequately, we do hope you are pleased with the repairs now they are complete and have a lovely Christmas, Fix Auto Chessington

Rated 5 out of 5 stars

Great service and amazing staff

Great service and amazing staff. Quick and efficient service.

27 November 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your 5* review Marin, this is much appreciated and will be passed onto our team

Rated 5 out of 5 stars

Top quality wonderful work

Top quality work

21 November 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for taking your time to review our services Alin, we are pleased that we met your expectations, should you require our services in the future please do not hesitate to contact. us, The team at Fix Auto Chessington will be happy to assist.

Rated 5 out of 5 stars

Great communications

Great communications, friendly team with good advice. My car took slightly longer than anticipated but they kept me up to date via text messages all the way.

The reception area is friendly and well looked after. The car came back to me looking like new!

17 November 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for taking your time to leave such a lovely review, we shall pass this onto our team at Fix Auto Chessington

Rated 5 out of 5 stars

Jan +Lisa

Jan +Lisa
I was so welcomed by these two lovely ladies , they kept me smiling, the place smell so nice , clean and the two ladies are so friendly and down to earth , they know their Job and they iknow just how to keep customers entertained, it was a Great day with them well I hope I don't go back there any time soon but if I do it would be to just say hello to these lovely people other than that , it was a lovely Job done....

6 November 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Sebastian, for taking your time to leave such a nice review of our business. We hope you are please with the repairs despite the long wait for the parts. Fix Auto Chessington

Rated 3 out of 5 stars

It took few weeks to fix my car due to…

It took few weeks to fix my car due to shortage of staff

2 November 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Ms. Rahmani for your time to leave some feedback. We are sorry the repairs took longer than normal to complete. We are hopefully getting on top of the issue now.
Kind Regards Fix Auto Chessington

Rated 5 out of 5 stars

Highly Recommended

A great experience from booking the car in for repair to picking it up. They gave me confidence they were the right company to entrust with the repair of my car and they were spot on. I highly recommend them.

1 November 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for taking your time to leave such a wonderful review Richard, this is much appreciated and will be passed on to our team. Should you require our services in the future please do not hesitate to contact us. Fix Auto Chessington

Rated 4 out of 5 stars

1 Great vehicle delivery service…

1 Great vehicle delivery service provided, but disappointingly no collection service available.
2 Lovely bodywork repairs, and cleaned and valeted.
3 Repairs included front bumper, but now the windscreen demister does not work correctly.
4 A new remote control battery was fitted in April, but it was returned with a flat battery!

10 October 2023
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Hobbs. We very much appreciate you taking the time to share your experience.
We did collect your vehicle from you, but it looks as though you collected the vehicle from us once completed as we were fully booked with one driver available at the time. We do apologise for the inconvenience, but some staff issues are unavoidable. With regards to your window demister issue, it seems this is the first we have been made aware of it. We are more than happy to investigate if you can contact us directly on 0208 391 8700 / chessington@fixauto.co.uk Regarding the key battery issue, this is highly unusual and we cannot see why this would be the case. I would assume the retailer would offer a replacement if under a year old but as a gesture we will take a look if you have a continued problem.

Rated 5 out of 5 stars

Jan + Lisa

To whom it may concern I have to mention that I have experienced a World Class Service from Jan, Lisa + the Team at Fix Auto Chessington.
My thanks obviously go to Jan + Lisa who were most pleasant throughout the repair period who kept me completely informed from start to finish.
Then there was Rob + Dave who delivered my car back to me in the most polished finished way possible. Thanks also go to others behind the scene at Fix Auto.

29 September 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your lovely review Stuart we are pleased our team met your expectations and that you have mentioned the team behind the scenes too, should you require our services in the future please do not hesitate to contact us. Please do call us next week to arrange the fitment of the lamp that is now with us. Team Fix Auto Chessington

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