Fix Auto UK - Fix Auto Chessington Reviews 

338
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TrustScore 4.5 out of 5

4.6

Techview House, Cox Lane, KT9 1SG Chessington, Surrey, GB

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Rated 5 out of 5 stars

Our insurers sent our car to the Chessington branch after an accident. Everyone we dealt with was friendly, helpful and efficient. They kept us fully updated with the progress on the repairs and the c... See more

Company replied

Rated 5 out of 5 stars

Basically, the job was done well. The initial evaluation was very thorough and found problems I was unaware of. The body repair was done to a very high standard. They were very good at communicatio... See more

Company replied

Rated 5 out of 5 stars

I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... See more

Company replied

Rated 5 out of 5 stars

Very impressed with Fix Auto Chessington. They were super responsive as soon as the referral was made from our insurance company and arrived to pick up the car and leave us a curtesy car. Communicatio... See more

Company replied


Company details

  1. #18 of 35 best companies in Vehicle repair shop
  2. #10 of 16 best companies in Car Body Shop
  3. #26 of 56 best companies in Car service
  4. #7 of 8 best companies in Vehicle Dent Removal Service
  5. #30 of 61 best companies in Vehicle Repair

About Fix Auto UK - Fix Auto Chessington

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, United Kingdom

  • 0208 3918700

4.6

Excellent

TrustScore 4.5 out of 5

338 reviews

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4.6

All reviews

(338)

5,934 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The quality of the work done on the car…

The quality of the work done on the car was good. However, there was a delay as the date agreed for the the car return changed to a later date.

21 September 2026
Fix Auto UK - Fix Auto Chessington logo

Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review, I can see the new door for your Kia was damaged on delivery and we had to order another new door causing a delay with the original estimated completion date. I can see the team did update you at every stage and we do ensure clients are aware delays can happen out of our control but we do appreciate your feedback. Fix Auto Chessington

Rated 5 out of 5 stars

Good experience all round

Good experience all round, nice job, friendly staff. Thanks.

17 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review James, it's great to hear the staff were friendly and the experience was great.
Fix Auto Chessington

Rated 5 out of 5 stars

Really good job

Really good job. Would happily go back if I needed my car repaired

18 September 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your lovely review!
Fix Auto Chessington

Rated 1 out of 5 stars

Mirror replaced was wrong and not same…

Mirror replaced was wrong and not same size

14 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Our team have left you a message regarding this Mr. Shetty as you have not communicated any issue to us and I can see you had your vehicle back over a week ago. The mirror replaced is a genuine part ordered by VIN number from Audi. We would appreciate you calling us back.

Rated 5 out of 5 stars

Lovely service and friendly people

Lovely service and friendly people

11 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced lovely service and found our team to be friendly. Your feedback is greatly appreciated.
Fix Auto Chessington

Rated 5 out of 5 stars

Great Service

Our insurers sent our car to the Chessington branch after an accident. Everyone we dealt with was friendly, helpful and efficient. They kept us fully updated with the progress on the repairs and the car was delivered back to us on the specified date. A really great company!

18 September 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much for your wonderful review. We are so pleased everyone was helpful and friendly and the repairs went well.
Fix Auto Chessington

Rated 5 out of 5 stars

Consistent communication

Very easy to work with and consistent communication throughout the process of repairing my vehicle

11 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review!
We are so pleased to hear that you found our team easy to work with and that you appreciated the consistent communication throughout the repair process. Thank you for your kind words!
Fix Auto Chessington

Rated 4 out of 5 stars

Good communication

Good communication, quality repair. No issues.

9 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your feedback! We are so pleased to hear that you experienced good communication and a quality repair, and that everything went smoothly for you. We truly appreciate you taking the time to share your positive experience.

Fix Auto Chessington

Rated 4 out of 5 stars

The repair was first class

The repair was first class. The people were lovely. The only flaw was the late return, apparently due to an unspecified paint issue.

3 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

We're delighted to hear you found our repair first-class and our team lovely. We sincerely apologiSe for the delay in returning your vehicle due to the paint issue.
Fix Auto Chessington

Rated 5 out of 5 stars

Very good car body repair job

Basically, the job was done well. The initial evaluation was very thorough and found problems I was unaware of.
The body repair was done to a very high standard.
They were very good at communication and keeping me regularly informed of the repair progress.
Everyone was competent, polite and friendly.

7 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your wonderful review! We are so pleased to hear that the initial evaluation was thorough and that the body repair was done to a very high standard. It's great to know that our communication kept you informed and that our team was competent, polite, and friendly.

Fix Auto Chessington

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient and friendly. Kept me informed of progress throughout. Collected and delivered the car on time and at a time convenient to me. Very pleased with the work completed.

4 September 2026
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Reply from Fix Auto UK - Fix Auto Chessington

STEPHENSON,

Thank you so much for your fantastic 5-star review! We are delighted to hear that you experienced such efficient and friendly service. It's wonderful to know we kept you informed and delivered your car conveniently. We're very pleased you're happy with the work.
Fix Auto Chessington

Rated 5 out of 5 stars

A job well done.

The company was brilliant from start to finish. Special thank you to Daniel for all his help. I had to delay the repair but the company rearranged things without any problem. The repair to the bodywork was done very well and the car was delivered back to my house. I would thoroughly recommend this company.

24 August 2026
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Reply from Fix Auto UK - Fix Auto Chessington

We're so pleased to hear about your brilliant experience with us from start to finish! It's wonderful to know that we could accommodate your delay and that the bodywork repair was done so well. Thank you for your high recommendation!
Fix Auto Chessington

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The team was friendly, professional, and clearly knowledgeable about the repairs needed. They explained everything clearly, completed the work efficiently, and kept me updated throughout the process. The pricing was fair and there were no unexpected surprises. I’m very happy with the service and would definitely recommend them to anyone looking for a reliable auto repair shop.

26 August 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much for your wonderful review. We are delighted that the team explained things clearly and you would recommend us! Fix Auto Chessington

Rated 5 out of 5 stars

Very impressed with Fix Auto…

Very impressed with Fix Auto Chessington. They were super responsive as soon as the referral was made from our insurance company and arrived to pick up the car and leave us a curtesy car. Communications were great and they really made an effort to get the job completed in time for us going on holiday. The repair to our car - complete replacement of tailgate and rear bumper is fantastic. We couldn’t be happier and would definitely recommend.

20 August 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your fantastic review ! we are so happy you were pleased with everything and wish you a great holiday ! Fix Auto Chessington

Rated 1 out of 5 stars

Computer says no!

Not too bothered about the wait time to get the repair done, and the repair looks great, But... on receiving the vehicle back the tyre they replaced (which didnt need replacing!) started to flash up as underflated on the dash, took it to a garage air pump and noticed the valve is leaking, vehicle doesnt have spare from factory and Fix Autos state they can't really help unless I get it too them? tyre is now flat, asked why they can't just come and pick up the tyre to repair and the computer says no! so i'll provide 1 star for the good repair! and nothing for the rest...

17 August 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Hi Mr. Johnson, this conflicts with the conversation our team has had with you. You advised the tyre valve is leaking and we have advised we will replace it, we offered to collect the vehicle the very next day (today) and you refused stating that this was not convenient. We are more than happy to collect the vehicle and deal with as we said on the telephone yesterday. All we said was that we do not have mobile vans and cannot do mobile repairs. i would also point out the tyre was replaced as a safety concern as per the insurance company. Fix Auto Chessington

Rated 5 out of 5 stars

From disappointment at my carelessness to delight at the repair!…

I was so disappointed to have damaged my car hitting a high kerb, but I was recommended to Fix Auto Chessington and from the first colleague who inspected the damage, I knew I could have confidence in getting my car repaired here!
I really appreciated being kept up to date with the timescale of the process and being informed about collection and delivery. Everyone was courteous and friendly.
The repair was perfect and the car came back beautifully clean after a service wash!
Thank you Fix Auto Chessington.

14 August 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much for your wonderful review! It is great to hear the team gave you confidence in our services and you were kept fully up to date. Regards Fix Auto Chessington

Rated 5 out of 5 stars

Great service would recommend

Constantly kept up to date. Very friendly reception staff

31 July 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your lovely review. It is wonderful to heat the reception staff were friendly and you were kept up to date Fix Auto Chessington

Rated 5 out of 5 stars

Excellent service keept me informed…

Excellent service keept me informed twice a week on my car’s progress.
Delivered courtesy car and brought my car back would definitely recommend.
They did a lovely job as well

31 July 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much for your lovely review. We are delighted you were happy with the repairs and updates! Fix Auto Chessington

Rated 5 out of 5 stars

Repair work carried out first class and…

Repair work carried out first class and car looked like brand new on collection

24 July 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your lovely review. We are delighted you are happy with the service and repair. Fix Auto Chessington

Rated 5 out of 5 stars

Great Customer Service

Very please with my experience. I recently had work done as part of an insurance claim. The car was collected and dropped off at my convenience and Daniel Brett kept me fully informed all the way through. He was really great.
In addition I received twice weekly updates via text.
Upon return of the vehicle, I needed a piece of trim adjusting and the work was done there and then. No booking in or delay even though the front bumper had to come back off for access.
I am happy to recommend Fix Auto Chessington and will definitely use them again should the need arise.

24 July 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review. It is fantastic to hear Daniel made a great impression, he is new to the industry and has really fit in well and been a great addition to our team. We are sorry you had to pop back for a slight issue but great to hear the team sorted it out immediately. regards Fix Auto Chessington

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