Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
Woodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... See more
Company replied
My car went in for some body work repair and a coolant tank replacement. Few problems with a separate issue when I came to collect it, the spark plugs needed replacing. They fixed this in 24 hours an... See more
Company replied
Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... See more
Company replied
Great job done the booking in process took ages (shortage of parts seamed to be the reason but apart from that very friendly and helpful customer service from all staff.
Company replied
Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We would highly recommend Fix Auto UK - Fix Auto Durham .
All the staff we had contact with were very friendly and helpful. (Even given help with some of the I.T. requirements.)
The whole experience of our car repair was well organised and completed speedily to our satisfaction.
Our car was collected and returned on completion by a very pleasant helpful member of staff.
We cannot recommend the service highly enough.

Reply from Fix Auto UK - Fix Auto Durham
I was referred to Fix Auto by my insurance company -everybody I met from when I took my car for an estimate to picking it up today with the repair complete was polite, friendly and helpful and I'm really pleased with the work done.

Reply from Fix Auto UK - Fix Auto Durham
Staff really friendly ,1st class service, car returned in perfect condition thanks
Would highly recommend .

Reply from Fix Auto UK - Fix Auto Durham
Kept me in the loop to what was happening with my car and a speedy but great finish to the car

Reply from Fix Auto UK - Fix Auto Durham
It was the most “painless” car repair I’ve ever had. I had to do virtually nothing. My car was collected , beautifully repaired and returned. I am impressed with the work, and Michael who collected and returned my car was a delight to have dealings with - he was even kind to my dog. Everyone I spoke to by telephone was friendly and helpful. Women are often made to feel silly when dealing with car repair companies. Fix Auto were the exact opposite. Thank you very much. I’ve never had an accident before in 4 decades of driving, and I hope I never need their services again, but if I do, I’ll be delighted for Fix Auto to work for me.

Reply from Fix Auto UK - Fix Auto Durham
Made an excellent job of the repair to the car. Kept us informed of the progress and collected and delivered the car as promised. I would definitely use them again and recommend them to family and friends.

Reply from Fix Auto UK - Fix Auto Durham

Reply from Fix Auto UK - Fix Auto Durham

Reply from Fix Auto UK - Fix Auto Durham

Reply from Fix Auto UK - Fix Auto Durham
Great Customer service, always informative, keeping me in the loop with everything that was going on, I.e from ordering the parts, to them arriving and a completion date. Great company staff very friendly and very helpful, would highly recommend them to anyone. Great stuff guys keep up the excellent work 👏

Reply from Fix Auto UK - Fix Auto Durham
Our car went to Autofix as that’s where our insurance sent it, and from the start to end the service has been brilliant, Andrew has kept me up to date with everything I’ve asked for and the car has come back looking really good and they even cleaned it inside and out which was a nice touch

Reply from Fix Auto UK - Fix Auto Durham
Very professional outfit.
Explained exactly what the repair entailed.Extensive repair on the body work on my Lexus was completed in one week as promised.
The car returned to me as if nothing had happened to it.Very pleasant knowledgeable staff ,particularly Marty who I dealt with.

Reply from Fix Auto UK - Fix Auto Durham
Fix Auto Durham repaired my car very quickly and to an excellent standard. Their customer service is fantastic and they kept me informed throughout the process. Would definitely recommend!

Reply from Fix Auto UK - Fix Auto Durham
Friendly, professional. was kept up to date with all progress.

Reply from Fix Auto UK - Fix Auto Durham
Fix Auto Durham were professional and friendly throughout, keeping me updated on the progress made througout the process. I thank the team for that.

Reply from Fix Auto UK - Fix Auto Durham
Very efficient prompt service and very helpful definitely would recommend.

Reply from Fix Auto UK - Fix Auto Durham

Reply from Fix Auto UK - Fix Auto Durham
Well ultimately the repairs on my car, look great, but the staff I dealt with were FAB too, from the guy, Michael who collected my car, Donna in the office & then I spoke to two gents when I collected my car, both who I wish I had taken their names, but thank you ALL for your courtesy & excellent customer service.

Reply from Fix Auto UK - Fix Auto Durham
A very efficient service from beginning to finish. Excellent coms, keeping me informed of progress at regular intervals.
Would definitely recommend to
Anyone who requires similar services. Well done especially Donna and Andrew

Reply from Fix Auto UK - Fix Auto Durham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.