Fix Auto UK - Fix Auto Leicester Reviews 

897
TrustScore 4.5 out of 5

4.6

Lutterworth Road, Beeches Farm, LE8 6NA Leicester, GB


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Rated 3 out of 5 stars

Courtesy car was great and appreciated having it. Was asked to top up the fuel so of course did but received my car back with my fuel light on when I had left it with 150 miles so bit disappointed t... See more

Company replied

Rated 5 out of 5 stars

Excellent repair to the damaged panels on my vehicle. Easy to contact the team when I needed an item from the glove box. Everyone friendly and professional

Rated 5 out of 5 stars

Following a crash a few weeks earlier, I had a really tight deadline for my vehicle repair as I needed my vehicle back in time for a road trip I'd booked in France. Luckily, the team at Fix Auto pulle... See more

Company replied

Rated 5 out of 5 stars

Following a no fault RTC the insurance company delegated this company to repair the vehicle. Dents and crumples restored to a new condition making the car look brilliant and clean. Though it took 8 we... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

About Fix Auto UK - Fix Auto Leicester

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Lutterworth Road, Beeches Farm, LE8 6NA, Leicester, United Kingdom

  • 01162862212

4.6

Excellent

TrustScore 4.5 out of 5

897 reviews

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4.6

All reviews

(897)

5,527 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding repair

Outstanding repair. Took some time but well worth it

20 May 2026
Fix Auto UK - Fix Auto Leicester logo

Reply from Fix Auto UK - Fix Auto Leicester

Thanks for your review David!

Rated 5 out of 5 stars

They did a great repair on my car as…

They did a great repair on my car as you would expect and were easy to contact, friendly and helpful keeping me informed about how it was progressing and when to pick up.

20 May 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Ashley, that's great to hear.

Rated 5 out of 5 stars

Really helpful Customer Service

Really helpful Customer Service, both in person and on the phone. Was able to source a courtesy car also, they really put me first.

16 May 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Andy, that's great to hear.

Rated 1 out of 5 stars

Worse experience I have had with a body shop

Had my vehicle taken in for repair. Damage on the vehicle wasn’t repaired and still gave me my car back and had looked worse coming back ….. they say they are Audi verified…. But left my Audi looking outrageous!!!! Will never be using them again as in the past my uncles motor was coming back and forth and they couldn’t even get the paint work back to normal… they end up giving compensation because job was so bad

5 May 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Mr Singh,

Just to explain our take on the situation according to our records – when you came to collect your vehicle on 12/05 you noted that a dent at the top of the tailgate had not been repaired. We advised him that there was no mention of this on the repair notification, and that we only repair what we have been authorized to repair .

Your insurance advised you that images would be sent across to the engineer to be assessed, but in the meantime, you would need to take the vehicle back, as they couldn't justify keeping the hire car while it was being looked at.

You weren't very happy with this decision, and then started to complain about issues around the wheel arch, believing them to be paint runs. Our bodyshop manager advised you that we had worked on the bumper and the wing had only been put down for a blend. What you were looking at was stone chips and that in doing a blend we would not rectify the stone chips.

We understand that you were taking the vehicle back to your father and not even sure if the marks were there previously, as it's not your vehicle. We've not heard from you since, but stand by our decisions and the process followed here which is standard for all insurance repairs. Please liaise with your insurers if you have any further complaint.

Rated 5 out of 5 stars

Naomi gave exceptional service

Naomi gave exceptional service; she was kind, considerate, understanding and very,very helpful; brilliant service and thank you Naomi

15 May 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Will, we appreciate your review.

Rated 3 out of 5 stars

Repair took too long…

Unfortunately it took some time to get mry car fixed. Four return dates were given and all were missed. I had to chase against every date. I asked for call backs/confirmation when the car would be ready and they didnt happen. The car was returned recently and it looks good but just took too long..

12 May 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Craig, we can only apologise for the delay in repairing your car. It ended up being a longer repair than we initially thought, and our workshop has also been extremely busy recently. That said, our communication should have been better, and we're sorry we fell short here. We're glad you're pleased with the repair work.

Rated 5 out of 5 stars

Fix Auto did an excellent job on my car…

Fix Auto did an excellent job on my car - I was worried about matching the colour (flat red) but it was perfect.
The whole set up is really professional and the staff are all friendly and helpful.
Highly recommended, would definitely use again.

13 April 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leicester

Thank you Phil, that's great to hear.

Rated 5 out of 5 stars

Fix auto did a great job after someone…

Fix auto did a great job after someone hit my car on the way to work. Both driver side doors needed changing and spraying.

Did a great, clean and professional job. Even cleaned my car after the repair, great service.

27 February 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leicester

Glad we were able to help with your repair!

Rated 5 out of 5 stars

Repair to the car was very good

Repair to the car was very good, metallic paint matched perfectly.
Whenever I rang I was given an update and the staff answering were really helpful.

8 May 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks for your review, it's much appreciated!

Rated 2 out of 5 stars

Had a long wait for vehicle to be…

Had a long wait for vehicle to be returned,

14 April 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Helen, we apologise for the lengthy delay in getting your car back to you. Some factors like parts arriving are out of our control, as it's dependent on the supply chain. Our front office always aim to keep customers updated so that we're fully transparent about timelines. We're glad that you now have your car back.

Rated 4 out of 5 stars

The respray of my motorhome was great…

The respray of my motorhome was great and i am very pleased with it .However the c ommunication with people on the phone was poor i was not told about an accident on the vehicle until i collected it but it had been fixed

28 April 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Mr Fursdon, please accept our apologies for the lack of communication at our end. We're glad you're happy with the respray.

Rated 5 out of 5 stars

Excellent service

Excellent service. Collected and dropped off my van which was so convenient. Excellent repair work also. Highly recommend

8 April 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Tom, that's great to hear.

Rated 3 out of 5 stars

There is no communication between the…

There is no communication between the car owner

24 April 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Mansukh, we always aim to keep customers fully updated and transparent with timelines. We apologise if we missed something, or if our service fell short this time.

Rated 5 out of 5 stars

Excellent service

The service was good and courtesy car arranged smoothly.

22 April 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Thanks Norman, we're glad we could help.

Rated 3 out of 5 stars

Quality repair, poor communication

The actual repair work is spot on, and reception are very friendly. However, the communication throughout the process could have been much better. I was initially told on 30/03 that I'd be without my car for around a week. On 09/04, I called for an update and was given a revised completion date of 16/04. When I hadn't heard anything by then, I called again and was told 17/04. After still receiving no update by 20/04, I called again and was then told 22/04. The only time I was proactively contacted was on 23/04 to say the car was ready. It would have been far more considerate to inform me of delays as they arose, rather than me having to chase multiple times. The repair was also booked in around 8 weeks in advance, so it's unclear why there ended up being a 3 week delay to the repairs.

27 April 2026
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Reply from Fix Auto UK - Fix Auto Leicester

Hi Rhiannon, we can only apologise for the delay in repairing your car. It ended up being a longer repair than we initially thought, and our workshop has also been extremely busy. That said, our communication should have been better, and we're sorry we fell short here.

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