Fix Auto UK - Fix Auto Newbury Reviews 

577
TrustScore 5 out of 5

4.8

Furlong House, Hambridge Road, RG14 5UT Newbury, Berkshire, GB


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Rated 5 out of 5 stars

Fix auto have a wattsapp service which they respond to with updates and info re car repairs- which is great- My Car was delivered to my home to save me have to return the rental car- this was though... See more

Company replied

Rated 5 out of 5 stars

My car went in after being hit by someone and everyone that I dealt with from start to finish was lovely. Great job with the repair and I realised that the indicator wasn’t working and they were out f... See more

Company replied

Rated 4 out of 5 stars

I would give 5 stars for the work. The finished work is excellent - you'd never know that the car needed extensive work to repair the boot and bumper following a rear-end shunt - it was an insurance... See more

Company replied

Rated 5 out of 5 stars

I bring my large motorhome here for annual servicing, MOT and one unfortunate accident that we had. The team are professional and don't mess around with unclear language. Also if you don't need work d... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

About Fix Auto UK - Fix Auto Newbury

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Furlong House, Hambridge Road, RG14 5UT, Newbury, Berkshire, United Kingdom

  • 01635 898330

4.8

Excellent

TrustScore 5 out of 5

577 reviews

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4.8

All reviews

(577)

5,499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

17 February 2026
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Myles,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Great Service

Having initially been prevented from repairing my car by an unhelpful insurance company an excellent job was done by a very helpful bunch. You'd never know that the dent had been there. It is always worth discussing options with Fix Auto if your insurance company isn't helping!

10 February 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Unfortunately the insurer process meant we send the images of the car to them prior to the car coming on site. In the case of your car they decided it was beyond economical repair so our involvement seized at that point. Hope my phone call to you explained this. If i can help you in any way you now have my personnel number.
Frazer

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very kind, patient and willing to help where they can. Cannot recommend them enough.

4 February 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Clint,
Thank you for your amazing 5* Review.

We are so glad you enjoyed your experience with us. It means a lot to us that we could provide such helpful and patient service.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Exceptional Experience

Everyone at Fix Auto Newbury made every effort to make certain that my experience with them was exceptional. The long wait for parts and the following repair became worry free after making one short phone call. They were very customer orientated and very re-assuring, helping me to put any worries aside when informing me of the progress that they had made. Everything was First Class from start to finish and are highly recommendable.

9 February 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Janet,

Thank you for your amazing 5* Review.
We appreciate you sharing your positive experience. We are happy to hear that our team made your repair worry-free with excellent customer service and reassurance.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Excellent service

Excellent service. Perfect repair and locker and clean when given back

6 February 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Helen,

Thank you for your 5* Review.
We are happy to hear that you received excellent service and a perfect repair. We appreciate your positive feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Bodywork repair after a minor accident

My car was repaired by Fix Auto after a minor accident that necessitated bodywork & wheel trim restoration.
Check-in was simple and a clean courtesy car was provided.
Three weeks later I collected my repaired car & it was in excellent condition. It had also been valeted.
All communication watchful and friendly - they were nice people to work with and I would happily recommend them.

29 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Dear Tom,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Have been using them for years

Have been using them for years. 100% trustworthy and great value. Highly recommend.

29 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Julia,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you have such a positive experience with us.

Best regards
Fix Auto Newbury

Rated 4 out of 5 stars

I would give 5 stars for the work

I would give 5 stars for the work. The finished work is excellent - you'd never know that the car needed extensive work to repair the boot and bumper following a rear-end shunt - it was an insurance job. The reason I gave 4 stars overall though was that the parking around the site was terrible (I'm surprised we got out without a scratch!) and whilst the vehicle was with them for nearly a month, we only had one update. I would recommend and use again though!

17 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Peter,

Thank you for your 4* Review.
We appreciate your feedback and are glad you are pleased with the repair work. We are sorry the parking situation was difficult and that communication was not more frequent.
Your feedback means a lot to us.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Very helpful and efficient great job on…

Very helpful and efficient great job on our car very happy with there work

27 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Terriann,
Thank you for your fantastic 5* Review.
We appreciate you taking the time to leave us a review. We are glad to hear you found our team helpful and efficient, and that you are happy with our work.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Great service

Great service! Always honest, reliable and do whatever they can to help out. The only place I trust in Newbury to do a great job and to give me a great price.

17 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Kevin,

Thank you for your 5* Review.
We are happy to hear that you had such a positive experience! It means a lot to us that you trust our honest and reliable service. We appreciate your great feedback.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

First class communication and great…

First class communication and great repair,

16 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Patricia,
Thank you for taking the time to leave your amazing 5* Review.
We are happy to hear that you had a great repair experience with excellent communication.

Best regards
Fix Auto Newbury

Rated 3 out of 5 stars

Good repair, but long time

Company Car. Took over 3 months to get the car in, then was told the door would be replaced to fix the problem. Had the car all week, didnt get it back until sat night and i needed it sat. work didnt start on the car until end of week. Door was repaired not replaced by looks of it. repair looks good.

10 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Thankyou for your review, sadly the delay was out of our control as it took the lease company over 2 months to authorise your repairs. I hope having reviewed the image we sent you proving your door is a new part that this has restored your confidence in the repairs.

Rated 5 out of 5 stars

Fix Auto were able to look at my car…

Fix Auto were able to look at my car very quickly and sort out the problem. Pleasant and courteous workmen.

5 January 2026
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Nicola,
Thank you for your 5* Review

We are happy to hear that we were able to quickly resolve the issue with your car.

Best regards
Fix Auto Newbury

Rated 4 out of 5 stars

I do not have any issues with auto fix

I do not have any issues with auto fix, all contact was extremely helpful and professional. However the complete experience was somewhat tainted by enterprise rent a car, through disjointed communications between them, auto fix and the customer. This left me somewhat bewildered as to what was going on during the operation .

18 December 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Mr Richards,

Thank you for your 4* Review.
We appreciate your positive comments regarding our helpful and professional team. We regret the communication issues you experienced with the rental car company. We will ensure your comments are fed back.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

V happy repeat customer

I have used Fix Auto in Newbury twice now, once when my wife had an argument with a car park wall and once when I hit a deer. Fast service, was seen for my car to be assessed the same day I called, estimate received same day too on email. Quality of workmanship seems to be very good and a big bonus is the pricing is not unreasonable (some others in town should take note). If I ever need car body repairs again I will definitely call these guys again.

5 December 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Dear John,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Fix Auto Newbury

Rated 5 out of 5 stars

Brilliant service!

Speedy efficient responses at all points of contact and a quality repair on my car.
Frazer is an outstanding ambassador for the company.

3 December 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Thank you for your 5* Review. We appreciate you taking the time to leave us a positive review and happy to hear that you were pleased with our speedy responses and the repair quality.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Alloy wheel repair

Great service fast and prompt repair on my AMG alloy wheel. Would recommend Fix Autos of Newbury 👍

9 December 2025
Unprompted review
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Dear Keith,
Thank you for your 5* Review. We are happy to hear that you received great and prompt service for your AMG alloy wheel repair. We appreciate your recommendation.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Car came back in great condition

Car came back in great condition, like the scratch was never even there. Cleaned the car for me as well which was a really nice touch!

28 November 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Mr Dobing,

Thank you for your 5* Review.
We are happy to hear that your car was returned in excellent condition. we also appreciate your positive feedback regarding the cleaning service.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Really good customer service and a…

Really good customer service and a great job done.
Well done all involved

29 November 2025
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Reply from Fix Auto UK - Fix Auto Newbury

Hello Paul,
Thank you for your 5* Review.
We are happy to hear that you had a positive experience with our customer service and the work completed.

Best regards
Fix Auto Newbury

Rated 5 out of 5 stars

Repairs carried out to a good standard…

Repairs carried out to a good standard and on schedule

26 November 2025
Fix Auto UK - Fix Auto Newbury logo

Reply from Fix Auto UK - Fix Auto Newbury

Hello Mark,
Thank you for your 5* Review.
We are happy to hear that the repairs met your expectations and were completed promptly.
Best regards
Fix Auto Newbury

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