Seamless repair work. Communication was great and work was great also. Can’t tell my car was damaged. Would recommend highly.
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See what reviewers are saying
Good service, ..however since repair i have had a constant tyre pressure problem, I think when they changed alloys, the sensors were not connected properly. So now the tyre pressure do not show. So... See more
Company replied
They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
330 reviews
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DO NOT USE !
Recommended by my insurance company - poor communication, long wait times when calling for updates, slow responses, no urgency. After 2 months of them having the car for minor repairs they tell me works are complete. Then I had to spend a week chasing to get them to deliver it back to me, finally I get a date for them to deliver the car back to me and they don't turn up! Suddenly they notice an issue with the car and they have to do more work... DO NOT USE!
24 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Helen,
We appreciate you bringing this to our attention. We are very sorry to hear about the poor communication, delays, and delivery issues you experienced. We'll review your case to identify areas for improvement in our service. Thanks for your feedback.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mark
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are committed to keeping our clients informed throughout the process.
Jonathan Thomas
Office and Customer Relation Manager
Bruno Machado kept us promptly informed…
Bruno Machado kept us promptly informed about progress and about timelines. He was always friendly and efficient.
30 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Michael,
We're happy to hear that you were promptly informed and that you found our service efficient and friendly. Thank you for your positive feedback; we appreciate it.
Jonathan
Office and customer relation Manager
Repairs look of a good standard however…
Repairs look of a good standard however it did take quite a long time to carry out fairly minor damage repair
21 May 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hello
We're glad the repair quality met your expectations. We understand your concern about the time taken and we'll look into it. Thanks for your feedback.
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
We appreciate your feedback and understand the collection time was inconvenient.
Fix Auto Park Royal
My car went in for repair of the back…
My car went in for repair of the back bumper after another vehicle drove into my car. My car was kept for 7 days and once returned the rear parking sensors no longer function properly. I was told this was nothing to do with the repair and a problem with the sensors themselves failing. They worked perfectly fine before the repair and I am now left out of pocket for claim that was without fault.
13 May 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Claudia
Thanks for your feedback as we discussed when we requested you to bring the vehicle back on site for investigation it was found that the sensors fitted is not a manufacturer generic and is an aftermarket product. This is nothing to do with the accident or the repairs we carried out. as an insurance job we can only do whats been instructed by the insurance and they are in agreement with this and do not wish to warrant this issue under the insurance claim.
Regards
Jonathan Thomas
Office and customer Relation Manager.
Professional and kept me informed at…
Professional and kept me informed at every stage. Polite and respectful.
30 April 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Judith
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are committed to keeping our clients informed throughout the process.
Jonathan Thomas
Office and Customer Relation Manager
Too much time, too much money.
A long time and massively inflated repair cost for what was essentially a small dent to a single panel.
I may not be paying for it directly, but in the end all of our premiums go up...
1 May 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Johnson,
We understand your frustration with the repair cost. We strive to provide fair and transparent pricing, but we recognize that sometimes costs can seem high.
We appreciate your feedback and will use it to improve our processes.
Many Thanks
Jonathan Thomas
Office and customer relation Manager
The service and the repairs were…
The service and the repairs were exceptional. The repairs were done to the highest standard.
4 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you for your kind words. We're so pleased to hear you were happy with the service and repairs. We strive to provide the best possible experience for our customers.
Grosvenor Casino - The Victoria, London
Bruno, you have been absolutely superb! Your updates were always timely, and the quality of work was excellent. The entire experience was seamless, and I truly appreciate your professionalism. Definitely a five-star service—thank you very much again!
thank you
25 March 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
We are so glad to hear you were happy with the quality of the work and the service you received. We strive to provide our customers with a seamless and professional experience, and we’re thrilled that we met your expectations. Thank you for taking the time to leave this review.
Fix Auto did a fantastic job in…
Fix Auto did a fantastic job in repairing my vehicle after a minor accident.
They gave us regular updates & were prompt in getting the car back to us.
Staff are very polite & always happy to help.
26 February 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Michael,
Thank you for your kind words. We're so glad to hear you had a positive experience with us. Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas Office & Customer Relation Manager
Excellent customer service and a high…
Excellent customer service and a high standard good quality repair.
26 February 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Elizabeth,
Thank you for your kind words. We're so glad to hear you had a positive experience with us. Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas Office & Customer Relation Manager
A shambles from start to finish and my…
A shambles from start to finish and my car returned with damage that was
Not apparent when it went to them
5 March 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mrs. Worth,
We understand your frustration and apologize for the negative experience you had. We take all customer feedback seriously and will investigate this matter further to ensure we provide the best possible service. as agreed we are getting your vehicle collected for investigation so rest assured we will make sure we check everything before it leaves the site.
Many Thanks
Jonathan Thomas
Office and customer relation Manager
Great customer service
Great customer service. Very happy with the outcome of my car, it looks brand new. I definitely recommend this company.
14 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Latoya,
Thank you for your kind words. We're so glad to hear you had a positive experience with us. Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas Office & Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ted,
Thank you for your kind words. We're so glad to hear you had a positive experience with us.
Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas
Office & Customer Relation Manager
Jonathan and the team have been…
Jonathan and the team have been fantastic at Fix Auto. They were the unfortunate team who had to take my car after another local garage did such a shoddy job. Jonathan in particular was incredibly helpful in helping me to deal with the terrible insurance company.
I would have no problem in recommending anyone to them in the future.
3 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Shauna,
Thank you for your wonderful feedback. We're thrilled you had a positive experience, especially after a difficult situation with another garage. We appreciate you highlighting Jonathan's exceptional help in navigating your insurance claim. We're so glad we could assist you and look forward to welcoming you back in the future, should you need our services again.
Regards,
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Sunwar
We're thrilled to hear you were happy with the service you received. We appreciate your recommendation and will strive to continue providing excellent service to all our customers.
Jonathan Thomas
Office and Customer Relation Manager
My car was not ready on time
My car was not ready on time, and when it was ready, I had to drive it back to the workshop as they did not fix properly and now I am experiencing a problem I think is wrong made by them. I could say a lot more but I feel bad enough for such a bad company!!
13 December 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Netanya
We understand your frustration with the recent service you received. We strive to provide excellent service and are disappointed to hear about your experience.
We value your feedback and will use it to improve our processes.
Jonathan Thomas
Office and customer relations manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Hopper,
We appreciate your kind words and are glad to hear that you are satisfied with the repair work.
Thanks
Jonathan Thomas
Repair work looks excellent
Repair work looks excellent. The only surprise was that it look longer than expected.
30 September 2024
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Nick
We appreciate your kind words about the repair work. We understand that unexpected delays can be frustrating. We strive to complete projects efficiently, and we'll use your feedback to improve our communication about timelines.
Jonathan Thomas
Office and customer relation Manager
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