Fantastic service. Genuine, friendly staff and sorted my car right out. Communication was great too - couldn’t ask for more. Thanks guys! Would use again, though hope I don’t have to!
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See what reviewers are saying
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
Company replied
The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happenin... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
- #21 of 36 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #32 of 62 best companies in Vehicle Repair
- #26 of 54 best companies in Car service
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
318 reviews
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Very professional team that kept me up…
Very professional team that kept me up to date with my car repairs. I was impressed with their professionalism and happy with the results.
27 August 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Usman Hasan,
We're happy to hear that our team's professionalism and updates on your car repairs impressed you. Thank you for sharing your positive experience with us!
Fix Auto UK
Very good
Very good, car looks new, all clean and they kept contact with either emails or calls.
14 August 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Mr david sousa Nobrega,
We're happy to hear that your car looks new and clean! We appreciate that you enjoyed our consistent communication through emails and calls.
Fix Auto UK
Worst garage ever
Worst garage ever, after 2 weeks of keeping our van they didn't do literally anything, when asked when we can expect it to be fixed they gave us another 2 weeks window. Such a waste of time. There are lots of competitors around so better go there as here only thing you get is disappointment
12 August 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Greg,
Thank you for your review. We are sorry to hear that you've had a poor experience. Unfortunately, we were unable to locate your details based on the information provided in your review. If you'd like to contact us on 0208 961 8961 and provide your registration number and contact details, we'd be happy to discuss this further with you. We look forward to hearing from you.
My car has been with this company for 3…
My car has been with this company for 3 weeks with the date for return keep on changing, as they have purportedly found more damage, but despite asking, we have been given no answers to what that was. When we phone up for some answers we don't get them, and at the moment I am really concerned about the quality of the repairs that will be done. This garage was recommended by my insurance company who I have written to to express my concerns.
4 August 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Marian,
We appreciate you bringing this to our attention. We're sorry to hear about the delays and lack of communication regarding your vehicle's repair. We'll investigate the matter and work to provide you with the answers you need and ensure the repairs meet our quality standards.
Fix Auto UK
Worst car repair experience ever.
My insurance company sent my car to this repairer, and it was a nightmare from start to finish. First, the repairs took over three weeks—far longer than necessary for the work that was needed. When I finally went to collect my car today, the person at the counter was completely unprofessional, with unfriendly attitude.
To make things worse, my car seats were left with grease marks and stains. Now I have to spend more money getting them cleaned. Absolutely unacceptable.
Avoid at all costs.
31 July 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Awais,
We appreciate you bringing this to our attention. We're sorry to hear about the extended repair time, the service you received, and the condition of your car. We'll review these issues to improve our service. Thank you for your feedback.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
Sharaz Karim,
We regret the delay and appreciate your feedback. We'll review our repair timelines to improve our service.
Fix Auto UK
The customer service was good
The customer service was good, but the work done to the the car body not bad . I find white spares around all the car body, the car clean from outside but, inside was very dirty and dusty it has been taken twice but I'm not satisfy with it.
9 July 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Siraj,
We appreciate your feedback and are sorry the car's cleanliness and body work didn't meet expectations. We'll address the white spares and interior dust with our team to improve our service. Thank you for bringing this to our attention. Please could you advise me your registration number as i am unable to locate you on our system.
Fix Auto UK
Jonathan
Office Manager
It was pretty hard to give a review for…
It was pretty hard to give a review for this company. Because it was not in their hands. Unfortunately the car part was not available . Although I find this hard to believe. Awaiting a brand new bumper for Audi Q3. It took 2 months to get this. At first they phoned every week to keep you updated. But then nothing. When finally arrived. Done very quickly.
2 July 2025
Reply from Fix Auto UK - Fix Auto Park Royal
R S Maini,
We appreciate you taking the time to share your experience. We regret the delay in receiving the bumper for your Audi Q3 and the communication lapses you experienced. We're glad the work was completed quickly once the part arrived. We will review our processes to prevent similar issues in the future.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Karima
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are committed to keeping our clients informed throughout the process.
Jonathan Thomas
Office and Customer Relation Manager
DO NOT USE !
Recommended by my insurance company - poor communication, long wait times when calling for updates, slow responses, no urgency. After 2 months of them having the car for minor repairs they tell me works are complete. Then I had to spend a week chasing to get them to deliver it back to me, finally I get a date for them to deliver the car back to me and they don't turn up! Suddenly they notice an issue with the car and they have to do more work... DO NOT USE!
24 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Helen,
We appreciate you bringing this to our attention. We are very sorry to hear about the poor communication, delays, and delivery issues you experienced. We'll review your case to identify areas for improvement in our service. Thanks for your feedback.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Mark
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are committed to keeping our clients informed throughout the process.
Jonathan Thomas
Office and Customer Relation Manager
Bruno Machado kept us promptly informed…
Bruno Machado kept us promptly informed about progress and about timelines. He was always friendly and efficient.
30 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Michael,
We're happy to hear that you were promptly informed and that you found our service efficient and friendly. Thank you for your positive feedback; we appreciate it.
Jonathan
Office and customer relation Manager
Repairs look of a good standard however…
Repairs look of a good standard however it did take quite a long time to carry out fairly minor damage repair
21 May 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hello
We're glad the repair quality met your expectations. We understand your concern about the time taken and we'll look into it. Thanks for your feedback.
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
We appreciate your feedback and understand the collection time was inconvenient.
Fix Auto Park Royal
My car went in for repair of the back…
My car went in for repair of the back bumper after another vehicle drove into my car. My car was kept for 7 days and once returned the rear parking sensors no longer function properly. I was told this was nothing to do with the repair and a problem with the sensors themselves failing. They worked perfectly fine before the repair and I am now left out of pocket for claim that was without fault.
13 May 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Claudia
Thanks for your feedback as we discussed when we requested you to bring the vehicle back on site for investigation it was found that the sensors fitted is not a manufacturer generic and is an aftermarket product. This is nothing to do with the accident or the repairs we carried out. as an insurance job we can only do whats been instructed by the insurance and they are in agreement with this and do not wish to warrant this issue under the insurance claim.
Regards
Jonathan Thomas
Office and customer Relation Manager.
Professional and kept me informed at…
Professional and kept me informed at every stage. Polite and respectful.
30 April 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Judith
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are committed to keeping our clients informed throughout the process.
Jonathan Thomas
Office and Customer Relation Manager
Too much time, too much money.
A long time and massively inflated repair cost for what was essentially a small dent to a single panel.
I may not be paying for it directly, but in the end all of our premiums go up...
1 May 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Johnson,
We understand your frustration with the repair cost. We strive to provide fair and transparent pricing, but we recognize that sometimes costs can seem high.
We appreciate your feedback and will use it to improve our processes.
Many Thanks
Jonathan Thomas
Office and customer relation Manager
The service and the repairs were…
The service and the repairs were exceptional. The repairs were done to the highest standard.
4 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you for your kind words. We're so pleased to hear you were happy with the service and repairs. We strive to provide the best possible experience for our customers.
Grosvenor Casino - The Victoria, London
Bruno, you have been absolutely superb! Your updates were always timely, and the quality of work was excellent. The entire experience was seamless, and I truly appreciate your professionalism. Definitely a five-star service—thank you very much again!
thank you
25 March 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
We are so glad to hear you were happy with the quality of the work and the service you received. We strive to provide our customers with a seamless and professional experience, and we’re thrilled that we met your expectations. Thank you for taking the time to leave this review.
Fix Auto did a fantastic job in…
Fix Auto did a fantastic job in repairing my vehicle after a minor accident.
They gave us regular updates & were prompt in getting the car back to us.
Staff are very polite & always happy to help.
26 February 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Michael,
Thank you for your kind words. We're so glad to hear you had a positive experience with us. Please be advised you have a 5 year warranty for the work carried out on your vehicle and if any issues, please feel free to contact us.
Many Thanks
Jonathan Thomas Office & Customer Relation Manager
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