Seamless repair work. Communication was great and work was great also. Can’t tell my car was damaged. Would recommend highly.
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See what reviewers are saying
Good service, ..however since repair i have had a constant tyre pressure problem, I think when they changed alloys, the sensors were not connected properly. So now the tyre pressure do not show. So... See more
Company replied
They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
330 reviews
Asks customers to review
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A good experience
The arrangements for dropping the car and picking it up were very well organised and, on the occasions I needed it, communications were good during the process. The staff seem knowledgable and are helpful.
31 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Anglian,
We appreciate your positive feedback! We're happy to hear that the drop-off and pick-up process was well-organised and that our communications were helpful.
We're glad you found our staff knowledgeable.
Fix Auto UK
Jonathan Thomas
Office and customer relations Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Bradley,
We're so glad your car looked brand new upon its return! and you are happy with the service we offered.
Thank you for your positive feedback; we appreciate it.
Fix Auto UK
Jonathan Thomas
Office and customer relation Manager
Extremely poor— Bad driving
Extremely poor. Tried everything in book to find faults or imaginary damages to curtesy car. The driver started driving my car while picking up from my home moving in 2 nd gear not first. And also not pressing the clutch full. Made hard sqeuky noise. Told him to change gear properly. Absolute idiot
10 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Nadella
We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the courtesy car and the driver's handling of your vehicle. We'll investigate these concerns to ensure better service in the future.
Fix Auto UK
My experience with Auto fix
Pick up and doff was very convenient. Job was done on time, no problems and no delays
4 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hi Salwa,
We're happy to hear that our services met your expectations with convenient pickup and on-time completion. Thank you for your positive feedback!
Jonathan
Office and customer relation Manager
This company did an excellent job of…
This company did an excellent job of repairing the car and the fact that they both collected and delivered the car was most helpful
30 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear V. Glazebrook,
We're happy to hear that the car repair was excellent. We are also glad that the collection and delivery service was helpful to you. Thank you for your positive feedback.
Fix Auto UK
Car repaired very well
Car repaired very well. Cost was a little surprising but this was an insurance claim!
29 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Myles Elliott,
We're glad the repair was done well. We appreciate your feedback regarding the cost and are here to clarify any insurance-related concerns.
Jonathan Thomas
Office and customer relation manager
all was excellent
24 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Brown
We appreciate you taking the time to leave us such a fantastic review!
Jonathan Thomas
Office and Customer Relation Manager
Great service
Everyone was super friendly answered a queries big & small. They picked up the phone very quickly and always gave me constant updates. Very happy with their services.
19 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Miss Khan,
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that our team was friendly, helpful, and communicative. Thank you!
Fix Auto UK
Excellent repair
Excellent repair, completed quickly, Excellent service provided by staff.
11 September 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Kamal Husen,
We appreciate your feedback! We're happy to hear that you were pleased with the prompt repair and excellent service provided by our staff.
Fix Auto UK
Jonathan Thomas
Office and customer Relation Manager
Quick and professional
2 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Suzana,
We appreciate your feedback! We're happy to hear that you were pleased with the prompt repair and excellent service provided by our staff.
Fix Auto UK
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Rayo,
We appreciate your five-star rating and are happy that you were pleased with our professional service and excellent repairs.
Fix Auto UK
Very professional team that kept me up…
Very professional team that kept me up to date with my car repairs. I was impressed with their professionalism and happy with the results.
27 August 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Usman Hasan,
We're happy to hear that our team's professionalism and updates on your car repairs impressed you. Thank you for sharing your positive experience with us!
Fix Auto UK
Very good
Very good, car looks new, all clean and they kept contact with either emails or calls.
14 August 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Mr david sousa Nobrega,
We're happy to hear that your car looks new and clean! We appreciate that you enjoyed our consistent communication through emails and calls.
Fix Auto UK
Worst garage ever
Worst garage ever, after 2 weeks of keeping our van they didn't do literally anything, when asked when we can expect it to be fixed they gave us another 2 weeks window. Such a waste of time. There are lots of competitors around so better go there as here only thing you get is disappointment
12 August 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Greg,
Thank you for your review. We are sorry to hear that you've had a poor experience. Unfortunately, we were unable to locate your details based on the information provided in your review. If you'd like to contact us on 0208 961 8961 and provide your registration number and contact details, we'd be happy to discuss this further with you. We look forward to hearing from you.
My car has been with this company for 3…
My car has been with this company for 3 weeks with the date for return keep on changing, as they have purportedly found more damage, but despite asking, we have been given no answers to what that was. When we phone up for some answers we don't get them, and at the moment I am really concerned about the quality of the repairs that will be done. This garage was recommended by my insurance company who I have written to to express my concerns.
4 August 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Marian,
We appreciate you bringing this to our attention. We're sorry to hear about the delays and lack of communication regarding your vehicle's repair. We'll investigate the matter and work to provide you with the answers you need and ensure the repairs meet our quality standards.
Fix Auto UK
Worst car repair experience ever.
My insurance company sent my car to this repairer, and it was a nightmare from start to finish. First, the repairs took over three weeks—far longer than necessary for the work that was needed. When I finally went to collect my car today, the person at the counter was completely unprofessional, with unfriendly attitude.
To make things worse, my car seats were left with grease marks and stains. Now I have to spend more money getting them cleaned. Absolutely unacceptable.
Avoid at all costs.
31 July 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Awais,
We appreciate you bringing this to our attention. We're sorry to hear about the extended repair time, the service you received, and the condition of your car. We'll review these issues to improve our service. Thank you for your feedback.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
Sharaz Karim,
We regret the delay and appreciate your feedback. We'll review our repair timelines to improve our service.
Fix Auto UK
The customer service was good
The customer service was good, but the work done to the the car body not bad . I find white spares around all the car body, the car clean from outside but, inside was very dirty and dusty it has been taken twice but I'm not satisfy with it.
9 July 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Siraj,
We appreciate your feedback and are sorry the car's cleanliness and body work didn't meet expectations. We'll address the white spares and interior dust with our team to improve our service. Thank you for bringing this to our attention. Please could you advise me your registration number as i am unable to locate you on our system.
Fix Auto UK
Jonathan
Office Manager
It was pretty hard to give a review for…
It was pretty hard to give a review for this company. Because it was not in their hands. Unfortunately the car part was not available . Although I find this hard to believe. Awaiting a brand new bumper for Audi Q3. It took 2 months to get this. At first they phoned every week to keep you updated. But then nothing. When finally arrived. Done very quickly.
2 July 2025
Reply from Fix Auto UK - Fix Auto Park Royal
R S Maini,
We appreciate you taking the time to share your experience. We regret the delay in receiving the bumper for your Audi Q3 and the communication lapses you experienced. We're glad the work was completed quickly once the part arrived. We will review our processes to prevent similar issues in the future.
Fix Auto UK
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Karima
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are committed to keeping our clients informed throughout the process.
Jonathan Thomas
Office and Customer Relation Manager
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